Social Security Administration Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great work experience, high optempo, great benefits, long hours
Review from Customer Support Dept
At SSA, people have died at their desk and we would be reprimanded for taking a moment to pray.
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I love my job and look forward to all opportunities that are available to me
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What do you like best about the leadership team?
Great Leaders...very demanding but fair
Review from Customer Support Dept
This is a government agency and I have to say your supervisors really do look out for you and while the pay is not at the national level comparable to other states the hours are flexible and you have a lot of support in the office
Review from Customer Support Dept
What does the leadership team need to get better at?
utilizing the limited budget to get the maximum productivity from its workforce
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understanding & compassion for the people that work there
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relationship skills in dealing with employees
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What is the best part about your compensation package?
Matching retirement (401k), Goverment TSP
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They do match 401k and the benefits are better than private
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I get health & life insurance
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Why do you feel undervalued and what would make you feel better about your compensation?
Because I don't get enough attention.
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the salaries are not comparable to private sector salaries for the same type of work
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What are some of the best things about your team?
working together towards a define goal
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we are able to help each other with learning new regulations and tech inputs, because the management certanely won't
Review from Customer Support Dept
My team is very social and open to communication. We go to lunch often outside of the office and try to help each other when we can
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We support each other with new information & training
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They get their work done on time.
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What do your coworkers need to improve and how could you work together better?
coworkers need to take ownership of their work and feel they are a part of the company
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What is most positive about the culture and environment at your company?
You have the opportunity to help the public.
Review from Customer Support Dept
Someday, all the group managers & site directors will transfer or retire
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It is culturally diverse in many ways.
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We are making medical decisions on disability claims. If we have we have questions we have many people that are willing to help.
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they will celebrate anything Hispanic
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What needs to change to make the company culture better?
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What did you like most about the interview process?
Specific questions based on provided scenerios.
Review from Customer Support Dept
I was able to meet several people and they were very open about what they needed and expected of you.
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It was fast and easy going.
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we got to "play" telephone, taking calls from the public
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What would you improve about your company's interview process?
I think SSA should be more honest with the prospect about how the internal system is run
Review from Customer Support Dept
What makes you most happy at work?
Help customers resolve their issues
Review from Customer Support Dept
I enjoy my job and I know that I am able to help people by either allowing their disability or helping them to move on back in the workforce
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What's going wrong and how can it be improved?
a lot would be improved if people were put in management positions that were honestly capable, not just having a business degree.
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The internal structure and attitude toward the employees is very 1950s, moving forward would solve a lot of problems
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i don't feel compensated or supported enough to achieve the results the company expects
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Management team needs to have more compassion for the employees and customers. We are anot agency that helps the general public..
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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