Sterling CS Rep Employee Reviews
Briefly describe your overall experience at your company
Started as a Customer Services Rep, and am now the manager of the department.
Review from Customer Support Dept
Review from Customer Support Dept
I have been here for over a decade and do feel that it is progressing in the right direction
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They really seem to care
Review from Customer Support Dept
Our Executive group shows an admirable level of transparency.
Review from Customer Support Dept
The leadership team set a clear direction and enable us to achieve it.
Review from Customer Support Dept
Cooperation, proactivity, willingness to help and continuous improvement culture
Review from Customer Support Dept
The culture and values it instills
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Sterling yet.
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What is the best part about your compensation package?
Pto and the bonus potential
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I do not earn enough to cover the expenses of available benefits, nor are there any incentives/bonuses available to my department.
Review from Customer Support Dept
I wish I could make enough to survie as and not need to have a roomate or second job to make things balance out. If I - at a manager's salaried rate - can't do that, how are my minimum wage hourly employees going to do it? I wish that the company would pay more into the health benefits also.
Review from Customer Support Dept
We are paid at a fair market value, nevertheless, the bonus structure for my department is not fair compared with our responsibilities
Review from Customer Support Dept
Our health care benefits are sub-par specifically family and prescription coverage/cost
Review from Customer Support Dept
What are some of the best things about your team?
We are the best at what we do!
Review from Customer Support Dept
We manager to get together face to face still even with COVID
Review from Customer Support Dept
Most people within our organization are top performers.
Review from Customer Support Dept
I'm surrounded by a motivated and talented team which drives me to bring my best every single day.
Review from Customer Support Dept
The trust that we have in each other, and the fact that we call care about each other and our culture and value. We are mutually respectful, even when politics or short fused differences come into play.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Sterling yet.
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What is most positive about the culture and environment at your company?
People are at the core of what we do from our people to servicing our clients.
Review from Customer Support Dept
Work life balance seems to be important
Review from Customer Support Dept
The focus on our own people. People support each other to do the right thing by our clients and our shareholders.
Review from Customer Support Dept
the open door policy and opportunity to work from home
Review from Customer Support Dept
The people we work with are all incredible
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Meeting the other employees and hearing their stories about the work place
Review from Customer Support Dept
More discussion based vs stock questions
Review from Customer Support Dept
There were several stages so although extensive it did give you a better sense for the company itself.
Review from Customer Support Dept
I got to meet a range of people from across the organization. The people I spoke to were honest about where we needed to improve, as well as what was working.
Review from Customer Support Dept
The opportunity to learn about the company from the inside
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The ability to make something hard sound easy to others
Review from Customer Support Dept
Seeing my team succeed and perform well
Review from Customer Support Dept
Being effective at my role
Review from Customer Support Dept
Interacting with my team and helping customers solve challenging problems.
Review from Customer Support Dept
Being able to interact with my teammates, learn new things and gather experience to help resolve issues for our callers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Not enough training at the start of the job, learning a lot on your own and that continues on throughout the career here
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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