The RepTrak Company Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Very fast-paced and positive. Great collaboration across teams and functions, the fast paced growth
Review from Customer Support Dept
For me is the best job I ever had. The leaders treats us like equals.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Approachable people who have experience running companies like ours.
Review from Customer Support Dept
Open and transparent leadership and willing to share critical business metrics with the full company...not something most companies would be comfortable or eager to do.
Review from Customer Support Dept
Exceptionally strong team-building and vision
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The Managers are the best an avid learner and mid level employee could ever wish for! They truly give you every opportunity and only want to see you grow
Review from Customer Support Dept
The leadership team is very transparent.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Benefits are very good - generous time off, great medical, etc.
Review from Customer Support Dept
Very comprehensive, thorough and generous
Review from Customer Support Dept
Bonus, interesting benefits package developed
Review from Customer Support Dept
work perks like fitness and book reimbursement
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I believe gym and bonus.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Smart people who know how to get to a solution.
Review from Customer Support Dept
Their enthusiasm, passion, and commitment
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everyone is so smart and such team players. We truly work as a team to better everyone!
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We work as a team, really as a team.
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Super bright employees and really friendly culture
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
It is a positive culture that balances truth-telling with focusing on knowing people are trying always to do the right thing.
Review from Customer Support Dept
Enormously positive and welcoming DE&I practices
Review from Customer Support Dept
Great people, great product, great benefits
Review from Customer Support Dept
High-performance team, strong collaboration, and high level of transparency
Review from Customer Support Dept
Teamwork and the investment in training.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Meeting my prospective colleagues. Got a good sense of the business and where it's heading.
Review from Customer Support Dept
The informal conversations i requested
Review from Customer Support Dept
Group interviews that require a person to prepare a presentation on a reputation topic
Review from Customer Support Dept
Meetings with cross-functional leadership team, not just department being interviewed for
Review from Customer Support Dept
They have transparency and are open to dialoge.
Review from Customer Support Dept
What would you improve about your company's interview process?
The process should be more organized and centralized; it was difficult to know who your main point of contact was throughout the process, and there was little HR oversight of the negotiation process.
Review from Customer Support Dept
What makes you most happy at work?
The quality of our clients, the quality of our data and the confidence we can have that what we do is important.
Review from Customer Support Dept
Working with an amazing team and amazing clients
Review from Customer Support Dept
When we do our jobs well, we make the world a better place
Review from Customer Support Dept
Ability to operate autonomously and execute on projects as I see fit. Great coworkers.
Review from Customer Support Dept
Nowadays the homeoffice. It is good to have time for family and less time driving.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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