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TOMS Shoes is

Ranked

#43

Fashion and Beauty Brands

Brand Page

TOMS Shoes

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TOMS Shoes

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TOMS Shoes is ranked #43 in Fashion and Beauty Brands

About TOMS Shoes' Brand

TOMS is a lifestyle brand with giving at its core. Grounded in One for One, every purchase has a purpose. TOMS Shoes’s brand is ranked #361 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of TOMS Shoes. When compared to other organizations within the Fashion and Beauty industry, TOMS Shoes is ranked #43. Among its major competitors, TOMS Shoes is ranked in 2nd place for NPS while Farfetch is 1st, and Steve Madden is 3rd.

Brand at a Glance

68%

Customer Loyalty

3.9/5

Product Quality

3.5/5

Pricing

3.7/5

Customer Service

TOMS Shoes Ranking

^#361 in Global Best Brands
^#43 in Fashion and Beauty
^#2 / 4 of its competitors

TOMS Shoes NPS

TOMS Shoes's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether TOMS Shoes's customers would recommend using the product based on a scale of -100 to 100.

TOMS Shoes Overall NPS

NPS

49%	Promoters
22%	Passives
29%	Detractors

TOMS Shoes NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 20	Nov 2024	20
Jan 2025 19	Jan 2025	19
Feb 2025 19	Feb 2025	19
Mar 2025 19	Mar 2025	19
Apr 2025 21	Apr 2025	21
May 2025 19	May 2025	19
Jun 2025 19	Jun 2025	19
Jul 2025 19	Jul 2025	19
Oct 2025 19	Oct 2025	19
Jan 2026 19	Jan 2026	19
Feb 2026 19	Feb 2026	19
Apr 2026 18	Apr 2026	18

How Other Brands Compare

TOMS Shoes is ranked second for NPS among its competitors. Farfetch and Steve Madden come in first and third, with OpticsPlanet coming in at #4.

	TOMS Shoes	Steve Madden	Farfetch	OpticsPlanet
Global Ranking	#361	#249	#780	#-
NPS	20	19	37	-60
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$2.33B	$4.62B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TOMS Shoes NPS by Gender

Male customers rated TOMS Shoes's NPS 32 points higher than Female customers.

Male

TOMS Shoes's NPS was rated 31 by Male customers on Comparably.

54%

Promoters

23%

Passives

23%

Detractors

Female

-1

TOMS Shoes's NPS was rated -1 by Female customers on Comparably.

37%

Promoters

25%

Passives

38%

Detractors

TOMS Shoes NPS by Ethnicity

TOMS Shoes's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -7	Caucasian	-7
Hispanic or Latino 31	Hispanic or Latino	31
African American/Black 43	African American/Black	43
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -28	Other	-28

TOMS Shoes NPS by Age

TOMS Shoes's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

35%

26%

39%

26-30

83%

17%

31-35

37%

50%

13%

36-40

33%

34%

33%

41-45

16%

17%

67%

56-60

67%

33%

TOMS Shoes NPS by Usage

TOMS Shoes's NPS was rated the highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -26	Less than 1 Year	-26
1 to 2 Years 31	1 to 2 Years	31
2 to 5 Years 67	2 to 5 Years	67
5 to 10 Years -9	5 to 10 Years	-9
Over 10 Years 0	Over 10 Years	0

TOMS Shoes NPS vs. Competitors

Compared to its competitors, TOMS Shoes's NPS is rated right above Steve Madden, and is preceded by Farfetch.

COMPANY		NPS Score
	Farfetch	37
	TOMS Shoes	20
	Steve Madden	19
	Firsthand	N/A
	OpticsPlanet	-60

TOMS Shoes NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, TOMS Shoes's NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	35
	Gucci	31
	TOMS Shoes	20

TOMS Shoes Customer Reviews

Out of the 11 TOMS Shoes customer reviews 9 were positive and 2 were constructive. TOMS Shoes customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

TOMS Shoes Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of TOMS Shoes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

TOMS Shoes Customer Loyalty Score by Gender

Male customers rated TOMS Shoes's Customer Loyalty score 19% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TOMS Shoes.

Male

72%

Yes

Female

53%

Yes

TOMS Shoes Customer Loyalty Score by Ethnicity

TOMS Shoes's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TOMS Shoes.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

TOMS Shoes Customer Loyalty Score by Age

TOMS Shoes's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TOMS Shoes.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 45%	18-25	45%
26-30 85%	26-30	85%
31-35 55%	31-35	55%
36-40 70%	36-40	70%
41-45 55%	41-45	55%
56-60 70%	56-60	70%

TOMS Shoes Customer Loyalty Score by Usage

TOMS Shoes's Customer Loyalty score was rated the highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	58%
1 to 2 Years	58%
2 to 5 Years	70%
5 to 10 Years	59%
Over 10 Years	46%

TOMS Shoes Customer Loyalty Score by Industry

TOMS Shoes's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	78%
Accounting	75%
Architecture and Planning	10%
Arts and Entertainment	40%
Education	64%
Marketing, Advertising and Research	40%

TOMS Shoes Customer Loyalty vs. Competitors

Compared to its competitors, TOMS Shoes's Customer Loyalty score is rated right above OpticsPlanet, and is preceded by Steve Madden.

COMPANY		Customer Loyalty Score
	Farfetch	79%
	Steve Madden	78%
	TOMS Shoes	68%
	OpticsPlanet	68%
	Firsthand	N/A

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, TOMS Shoes's Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	TOMS Shoes	68%

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TOMS Shoes Product Quality

3.9/5

TOMS Shoes has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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TOMS Shoes Product Information

TOMS Shoes’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TOMS Shoes's product the highest. Reviewers from the Architecture and Planning industry rated TOMS Shoes the lowest at 2.3.

Website: https://www.toms.com

Company Size: 501-1,000 Employees

Industry

Fashion and Beauty

Retail

Quick Insights into TOMS Shoes Product Quality

TOMS Shoes's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TOMS Shoes Product Quality the Highest

Tech	5
26-30	4.6
2 to 5 Years	4.5

Ranked TOMS Shoes Product Quality the Lowest

Caucasian	3.1
36-40	2.3
Architecture and Planning	2.3

TOMS Shoes Product Quality Score by Gender

Male customers rated TOMS Shoes's Product Quality score 0.5 stars higher than Female customers.

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Male

4.2/5

Female

3.7/5

TOMS Shoes Product Quality Score by Ethnicity

TOMS Shoes's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.5	Other	3.5

TOMS Shoes Product Quality Score by Age

TOMS Shoes's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TOMS Shoes.

Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 4.6	26-30	4.6
31-35 4.2	31-35	4.2
36-40 2.3	36-40	2.3
41-45 3	41-45	3
56-60 4.6	56-60	4.6

TOMS Shoes Product Quality Score by Usage

TOMS Shoes's Product Quality score was rated the highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.9
2 to 5 Years	4.5
5 to 10 Years	3.4
Over 10 Years	3.7

TOMS Shoes Product Quality Score by Industry

TOMS Shoes's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	5
Accounting	4.2
Architecture and Planning	2.3
Arts and Entertainment	3.9
Education	3.9
Marketing, Advertising and Research	3.6

TOMS Shoes Product Quality vs. Competitors

Compared to its competitors, TOMS Shoes's Product Quality score is rated right above Steve Madden, and is preceded by Farfetch.

COMPANY		Product Quality Score
	Farfetch	4.1/5
	TOMS Shoes	3.9/5
	Steve Madden	3.8/5
	OpticsPlanet	2.1/5
	Firsthand	N/A

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, TOMS Shoes's Product Quality score is rated right below Crocs.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5
	TOMS Shoes	3.9/5

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TOMS Shoes Pricing

TOMS Shoes ROI & Value For Money

3.5/5

TOMS Shoes has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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TOMS Shoes Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Architecture and Planning industry think that they had the lowest ROI from TOMS Shoes.

Quick Insights into TOMS Shoes ROI

TOMS Shoes's ROI score was rated highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TOMS Shoes ROI the Highest

2 to 5 Years	4
Hispanic or Latino	3.9
Education	3.8

Ranked TOMS Shoes ROI the Lowest

Other	2.5
41-45	2.2
Architecture and Planning	1.6

TOMS Shoes ROI Score by Gender

Female customers rated TOMS Shoes's ROI score 0.6 stars higher than Male customers.

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Male

2.9/5

Female

3.5/5

TOMS Shoes ROI Score by Ethnicity

TOMS Shoes's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 2.5	Other	2.5

TOMS Shoes ROI Score by Age

TOMS Shoes's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.1	26-30	3.1
31-35 3.5	31-35	3.5
36-40 3.1	36-40	3.1
41-45 2.2	41-45	2.2
56-60 3.5	56-60	3.5

TOMS Shoes ROI Score by Usage

TOMS Shoes's ROI score was rated the highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.6
2 to 5 Years	4
5 to 10 Years	3.1
Over 10 Years	2.8

TOMS Shoes ROI Score by Industry

TOMS Shoes's ROI score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.7
Accounting	3.2
Architecture and Planning	1.6
Arts and Entertainment	2.6
Education	3.8
Marketing, Advertising and Research	3.8

TOMS Shoes Pricing vs. Competitors

Compared to its competitors, TOMS Shoes's ROI score is rated right above OpticsPlanet, and is preceded by Steve Madden.

COMPANY		Pricing Score
	Farfetch	3.8/5
	Steve Madden	3.6/5
	TOMS Shoes	3.5/5
	OpticsPlanet	2.4/5
	Firsthand	N/A

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, TOMS Shoes's ROI score is rated right below Crocs.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5
	TOMS Shoes	3.5/5

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TOMS Shoes Customer Satisfaction (CSAT)

TOMS Shoes Customer Satisfaction (CSAT) Score

78 / 100

TOMS Shoes has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	47%
Satisfied	31%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	9%

Very Satisfied

47%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TOMS Shoes Customer Satisfaction

TOMS Shoes's Customer Satisfaction score was rated highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TOMS Shoes Customer Satisfaction the Highest

2 to 5 Years	100%
26-30	100%
Tech	100%

Ranked TOMS Shoes Customer Satisfaction the Lowest

Caucasian	53%
36-40	33%
Architecture and Planning	33%

TOMS Shoes Customer Satisfaction Score by Gender

Male customers rated TOMS Shoes's Customer Satisfaction score 8 points higher than Female customers.

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77 / 100

Male

	Very Satisfied	54%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	7%

69 / 100

Female

	Very Satisfied	38%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	3%
	Very Dissatisfied	11%

TOMS Shoes Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

TOMS Shoes' Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.

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53 / 100

Very Satisfied	40%
Satisfied	13%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

13%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Hispanic or Latino

TOMS Shoes' Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

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84 / 100

Very Satisfied	34%
Satisfied	50%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

TOMS Shoes' Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

TOMS Shoes' Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.

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71 / 100

Very Satisfied	57%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

CSAT according to Other

TOMS Shoes' Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TOMS Shoes.

72 / 100

Very Satisfied	29%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	28%

Very Satisfied

29%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

TOMS Shoes Customer Satisfaction Score by Age

TOMS Shoes's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

76%

26-30

100%

31-35

100%

36-40

33%

41-45

34%

56-60

67%

TOMS Shoes Customer Satisfaction Score by Usage

TOMS Shoes's Customer Satisfaction score was rated the highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	65
1 to 2 Years	76
2 to 5 Years	100
5 to 10 Years	60
Over 10 Years	60

TOMS Shoes Customer Satisfaction Score by Industry

TOMS Shoes's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100
Accounting	76
Architecture and Planning	33
Arts and Entertainment	66
Education	75
Marketing, Advertising and Research	78

TOMS Shoes Customer Satisfaction vs. Competitors

Compared to its competitors, TOMS Shoes's Customer Satisfaction score is rated right above Steve Madden, and is preceded by Farfetch.

COMPANY		Customer Satisfaction (CSAT) Score
	Farfetch	80%
	TOMS Shoes	78%
	Steve Madden	75%
	OpticsPlanet	21%
	Firsthand	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, TOMS Shoes's Customer Satisfaction score is rated right below Gucci.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	81%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%
	TOMS Shoes	78%

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TOMS Shoes Customer Service

3.7/5

TOMS Shoes has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About TOMS Shoes's Customer Service

Address

5405 Jandy Pl, Los Angeles, CA 90066

Website

https://www.toms.com

Phone Number

(800) 975-8667

TOMS Shoes's Social Links

Quick Insights into TOMS Shoes Customer Service

TOMS Shoes's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TOMS Shoes Customer Service the Highest

Tech	4.2
2 to 5 Years	4.1
Hispanic or Latino	4.1

Ranked TOMS Shoes Customer Service the Lowest

Other	2.8
36-40	2.5
Architecture and Planning	1.6

TOMS Shoes Customer Service Score by Gender

Female customers rated TOMS Shoes's Customer Service score 0.5 stars higher than Male customers.

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Male

3.2/5

Female

3.7/5

TOMS Shoes Customer Service Score by Ethnicity

TOMS Shoes's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 2.8	Other	2.8

TOMS Shoes Customer Service Score by Age

TOMS Shoes's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.6	26-30	3.6
31-35 3.8	31-35	3.8
36-40 2.5	36-40	2.5
41-45 3	41-45	3
56-60 3.5	56-60	3.5

TOMS Shoes Customer Service Score by Usage

TOMS Shoes's Customer Service score was rated the highest by customers who have used TOMS Shoes's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	3.5
Over 10 Years	2.9

TOMS Shoes Customer Service Score by Industry

TOMS Shoes's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.2
Accounting	3.5
Architecture and Planning	1.6
Arts and Entertainment	3.7
Education	4
Marketing, Advertising and Research	3.9

TOMS Shoes Customer Service vs. Competitors

Compared to its competitors, TOMS Shoes's Customer Service score is rated right above Steve Madden, and is preceded by Farfetch.

COMPANY		Customer Service Score
	Farfetch	3.9/5
	TOMS Shoes	3.7/5
	Steve Madden	3.6/5
	OpticsPlanet	1.7/5
	Firsthand	N/A

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, TOMS Shoes's Customer Service score is rated right below Crocs.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.9/5
	TOMS Shoes	3.7/5

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TOMS Shoes as an Employer

4.5/5

TOMS Shoes has a 4.5/5 stars for its overall company culture rated by their employees

top

20%

CEO of TOMS Shoes

Magnus Wedhammar

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TOMS Shoes scored a 20 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of TOMS Shoes would recommend the brand to a friend. ENPS measures how likely TOMS Shoes employees would recommend working at TOMS Shoes to a friend.

Net Promoter Score

NPS Score

49%	Promoters
22%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
12%	Passive
29%	Detractors

Global Ranking Snapshot

TOMS Shoes is ranked #361 in the Global Top 100 Brands. It ranks just behind Berkshire Hathaway and just ahead of Armani.

RANK			INDUSTRY
359	Burberry	Marco Gobbetti	Fashion and Beauty
360	Berkshire Hathaway	Warren Buffett	Banking and Financial Services
361	TOMS Shoes	Magnus Wedhammar	Fashion and Beauty
362	Armani	Giorgio Armani	Fashion and Beauty
363	Concentrix	Chris Caldwell	Business and Consumer Services
364	Schneider Electric	Olivier Blum	Energy and Manufacturing
365	GUESS	Victor Herrero	Fashion and Beauty

Fashion and Beauty Ranking Snapshot

TOMS Shoes is ranked #43 in the Fashion and Beauty Industry. It ranks just behind Burberry and just ahead of Armani.

RANK		Location
41	Urban Outfitters
42	Burberry
43	TOMS Shoes	Los Angeles, CA
44	Armani	New York City, NY
45	GUESS	Los Angeles, CA
46	Marc Jacobs	New York City, NY
47	Tory Burch	New York City, NY