Vans NPS & Customer Reviews | Comparably
Vans is
Ranked
#16
in
Global Top 100 Brands
Brand Page
Vans
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Vans is ranked #6 in Top Brands for Gen Z

Awards & Recognition

  • Top Brands for Gen-Z 2021
  • Top 100 Brands 2021

About Vans' Brand

Vans.com manufactures shoes, apparel, and other products for action sports. Vans is the original action sports footwear company, rooted in authenticity and creativity. Vans’s brand is ranked #16 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Vans. When compared to other organizations within the Fashion and Beauty industry, Vans is ranked #2. Among its major competitors, Vans is ranked in 3rd place for NPS while Nike is 1st, and Converse is 2nd.Their current valuation is $7.44B

Brand at a Glance

85%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

Vans Ranking

Vans NPS

Vans's Net Promoter Score (NPS) is a 47 with 65% Promoters, 17% Passives, and 18% Detractors. Net Promoter Score tracks whether Vans's customers would recommend using the product based on a scale of -100 to 100.

Vans Overall NPS

47
NPS
65%Promoters
17%Passives
18%Detractors
Vans Overall NPS

Vans NPS Trend

-100
-50
0
50
100
Jan 2025
48
Jan 202548
Feb 2025
48
Feb 202548
Mar 2025
48
Mar 202548
Apr 2025
47
Apr 202547
May 2025
47
May 202547
Jun 2025
47
Jun 202547
Jul 2025
47
Jul 202547
Sep 2025
47
Sep 202547
Oct 2025
47
Oct 202547
Nov 2025
47
Nov 202547
Dec 2025
47
Dec 202547
Jan 2026
47
Jan 202647

How Other Brands Compare

Vans is ranked second for NPS among its competitors. Nike and PUMA come in first and third, with Tilly's coming in at #4. Among those competitors, it is the third most valued company behind Nike.

Vans' Logo
Vans
Nike's Logo
Nike
PUMA's Logo
PUMA
Tilly's' Logo
Tilly's
Global Ranking#16#6#63#407
NPS47483613
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$7.44B$222.95B$15.21B$239.13M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vans NPS by Gender

Male customers rated Vans's NPS 6 points higher than Female customers.

Male

60

Vans's NPS was rated 60 by Male customers on Comparably.

76%
Promoters
8%
Passives
16%
Detractors

Female

54

Vans's NPS was rated 54 by Female customers on Comparably.

68%
Promoters
18%
Passives
14%
Detractors

Vans NPS by Ethnicity

Vans's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
59
Caucasian59
Hispanic or Latino
58
Hispanic or Latino58
African American/Black
37
African American/Black37
Asian or Pacific Islander
51
Asian or Pacific Islander51
Native American
17
Native American17
Other
39
Other39

Vans NPS by Age

Vans's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
79%
Passives
16%
Detractors
5%
18-2579%16%5%
Promoters
81%
Passives
4%
Detractors
15%
26-3081%4%15%
Promoters
79%
Passives
7%
Detractors
14%
31-3579%7%14%
Promoters
52%
Passives
16%
Detractors
32%
36-4052%16%32%
Promoters
43%
Passives
19%
Detractors
38%
41-4543%19%38%
Promoters
61%
Passives
8%
Detractors
31%
46-5061%8%31%
Promoters
57%
Passives
29%
Detractors
14%
51-5557%29%14%
Promoters
33%
Passives
17%
Detractors
50%
56-6033%17%50%
Promoters
33%
Passives
0%
Detractors
67%
61-6533%0%67%
Promoters
44%
Passives
0%
Detractors
56%
66+44%0%56%

Vans NPS by Usage

Vans's NPS was rated the highest by customers who have used Vans's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
11
Less than 1 Year11
1 to 2 Years
52
1 to 2 Years52
2 to 5 Years
60
2 to 5 Years60
5 to 10 Years
74
5 to 10 Years74
Over 10 Years
53
Over 10 Years53

Vans NPS vs. Competitors

Compared to its competitors, Vans's NPS is rated right above PUMA, and is preceded by Converse.

COMPANYNPS Score
Nike
48
Converse
48
Vans
47
PUMA
36
Tilly's
13

Vans NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Vans's NPS is rated right above American Eagle Outfitters, and is preceded by Nike.

Vans Customer Reviews

Out of the 68 Vans customer reviews 57 were positive and 11 were constructive. Vans customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Product selection, availability and in stock. Price is very competitive.
What do you value most about this brand?
The quality of their products and the style.
What do you value most about this brand?
ever lasting comfort and style
What do you value most about this brand?
Comfortability, style AND the variety.
What can this brand most improve?
Higher arch shoes for better comfort

Vans Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Vans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85
85%
15
15%
Vans Customer Loyalty

Vans Customer Loyalty Score by Gender

Male customers rated Vans's Customer Loyalty score 5% higher than Female customers.

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Male
88%
Yes
Female
83%
Yes

Vans Customer Loyalty Score by Ethnicity

Vans's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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86
out of 100
Caucasian
86
out of 100
Hispanic or Latino
82
out of 100
African American/Black
81
out of 100
Asian or Pacific Islander
46
out of 100
Native American
87
out of 100
Other

Vans Customer Loyalty Score by Age

Vans's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
87%
18-2587%
26-30
86%
26-3086%
31-35
81%
31-3581%
36-40
81%
36-4081%
41-45
78%
41-4578%
46-50
93%
46-5093%
51-55
87%
51-5587%
56-60
85%
56-6085%
61-65
100%
61-65100%
66+
60%
66+60%

Vans Customer Loyalty Score by Usage

Vans's Customer Loyalty score was rated the highest by customers who have used Vans's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55%
1 to 2 Years
74%
2 to 5 Years
81%
5 to 10 Years
94%
Over 10 Years
90%

Vans Customer Loyalty Score by Industry

Vans's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Legal industry customers.

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Tech
81%
Accounting
72%
Aerospace and Aviation
78%
Fashion and Beauty
83%
Architecture and Planning
80%
Arts and Entertainment
84%
Automotive and Transportation
100%
Banking and Financial Services
100%
Business and Consumer Services
78%
Consumer Goods
82%
Consumer Services
70%
Education
79%
Healthcare, Hospitals and Medicine
90%
Hospitality
100%
Legal
70%
Marketing, Advertising and Research
87%
Media and Entertainment
85%
Military and Defense
100%
Energy and Manufacturing
100%
Public Relations and Communications
78%
Restaurants
100%
Retail
78%
Sporting Goods
100%

Vans Customer Loyalty vs. Competitors

Compared to its competitors, Vans's Customer Loyalty score is rated right above Converse.

COMPANYCustomer Loyalty Score
Vans85%
Converse84%
Nike83%
PUMA82%
Tilly's76%

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Vans' Logo
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Converse's Logo
Nike's Logo
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Tilly's' Logo

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Vans's Customer Loyalty score is rated right above Nike, and is preceded by American Eagle Outfitters.

COMPANYCustomer Loyalty Score
American Eagle Outfitters87%
Vans85%
Nike83%
Uniqlo81%
CHANEL79%
Crocs79%
Glossier77%
Gucci76%

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Vans' Logo
VS
American Eagle Outfitters' Logo
Nike's Logo
Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Glossier's Logo
Gucci's Logo

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Vans Product Quality

4.3/5

Vans has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Vans Product Information

Vans’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Vans's product the highest. Reviewers from the Accounting industry rated Vans the lowest at 4.4.

Website
http://www.vans.com
Company Size
10,000+ Employees

Industry

Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Social
Sports & Entertainment

Quick Insights into Vans Product Quality

Vans's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 61-65.

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Ranked Vans Product Quality the Highest

Automotive and Transportation
5
26-30
4.6
5 to 10 Years
4.6

Ranked Vans Product Quality the Lowest

Less than 1 Year
3.2
Restaurants
3.1
61-65
2.3

Vans Product Quality Score by Gender

Female customers rated Vans's Product Quality score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

Vans Product Quality Score by Ethnicity

Vans's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.5
Native American3.5
Other
4.1
Other4.1

Vans Product Quality Score by Age

Vans's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
4.6
26-304.6
31-35
4
31-354
36-40
4.1
36-404.1
41-45
3.6
41-453.6
46-50
3.8
46-503.8
51-55
4.3
51-554.3
56-60
2.9
56-602.9
61-65
2.3
61-652.3
66+
2.6
66+2.6

Vans Product Quality Score by Usage

Vans's Product Quality score was rated the highest by customers who have used Vans's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.2
1 to 2 Years
4.3
2 to 5 Years
4.3
5 to 10 Years
4.6
Over 10 Years
4.1

Vans Product Quality Score by Industry

Vans's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Restaurants industry customers.

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Tech
3.9
Accounting
4.4
Aerospace and Aviation
3.9
Fashion and Beauty
4.4
Architecture and Planning
3.5
Arts and Entertainment
4.4
Automotive and Transportation
5
Banking and Financial Services
3.5
Business and Consumer Services
4.3
Consumer Goods
4.8
Consumer Services
4.1
Education
4
Healthcare, Hospitals and Medicine
4.3
Hospitality
4.5
Legal
4.3
Marketing, Advertising and Research
4.3
Media and Entertainment
4.6
Military and Defense
3.1
Energy and Manufacturing
4.6
Public Relations and Communications
4.1
Restaurants
3.1
Retail
4.8
Sporting Goods
5

Vans Product Quality vs. Competitors

Compared to its competitors, Vans's Product Quality score is rated right above Converse, and is preceded by Nike.

COMPANYProduct Quality Score
Nike4.3/5
Vans4.3/5
Converse4.2/5
PUMA4.2/5
Tilly's3.6/5

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Vans' Logo
VS
Nike's Logo
Converse's Logo
PUMA's Logo
Tilly's' Logo

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Vans's Product Quality score is rated right above Nike, and is preceded by Uniqlo.

COMPANYProduct Quality Score
Uniqlo4.3/5
Vans4.3/5
Nike4.3/5
Glossier4.3/5
CHANEL4.2/5
American Eagle Outfitters4.2/5
Gucci4.2/5
Crocs4.1/5

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Vans' Logo
VS
Uniqlo's Logo
Nike's Logo
Glossier's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Vans Pricing

Vans ROI & Value For Money

4/5

Vans has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Vans Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sporting Goods industry. The users from the Military and Defense industry think that they had the lowest ROI from Vans.

Quick Insights into Vans ROI

Vans's ROI score was rated highest by customers from the Sporting Goods industry, and rated lowest by customers ages 61-65.

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Ranked Vans ROI the Highest

Sporting Goods
5
26-30
4.4
5 to 10 Years
4.3

Ranked Vans ROI the Lowest

Less than 1 Year
3.2
Restaurants
3.1
61-65
2.2

Vans ROI Score by Gender

Vans's ROI score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Vans ROI Score by Ethnicity

Vans's ROI score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
3.6
Native American3.6
Other
3.7
Other3.7

Vans ROI Score by Age

Vans's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.4
26-304.4
31-35
3.9
31-353.9
36-40
4
36-404
41-45
3.2
41-453.2
46-50
3.6
46-503.6
51-55
4.1
51-554.1
56-60
2.4
56-602.4
61-65
2.2
61-652.2
66+
3
66+3

Vans ROI Score by Usage

Vans's ROI score was rated the highest by customers who have used Vans's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.2
1 to 2 Years
3.9
2 to 5 Years
4
5 to 10 Years
4.3
Over 10 Years
4

Vans ROI Score by Industry

Vans's ROI score was rated the highest by Sporting Goods industry customers, and the lowest by Restaurants industry customers.

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Tech
3.6
Accounting
4.3
Aerospace and Aviation
3.9
Fashion and Beauty
4.3
Architecture and Planning
3.5
Arts and Entertainment
4.1
Automotive and Transportation
4.8
Banking and Financial Services
3.5
Business and Consumer Services
4.1
Consumer Goods
4.3
Consumer Services
4.3
Education
3.4
Healthcare, Hospitals and Medicine
3.7
Hospitality
4.6
Legal
4.5
Marketing, Advertising and Research
4
Media and Entertainment
3.7
Military and Defense
3.1
Energy and Manufacturing
4.1
Public Relations and Communications
4.4
Restaurants
3.1
Retail
4.6
Sporting Goods
5

Vans Pricing vs. Competitors

Compared to its competitors, Vans's ROI score is rated right above Converse, and is preceded by PUMA.

COMPANYPricing Score
PUMA4.1/5
Vans4/5
Converse4/5
Nike3.9/5
Tilly's3.3/5

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PUMA's Logo
Converse's Logo
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Tilly's' Logo

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Vans's ROI score is rated right above Uniqlo.

COMPANYPricing Score
Vans4/5
Uniqlo4/5
Nike3.9/5
CHANEL3.9/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Gucci3.8/5
Crocs3.7/5

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Vans' Logo
VS
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
Glossier's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Vans Customer Satisfaction (CSAT)

Vans Customer Satisfaction (CSAT) Score

85 / 100

Vans has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied54%
Satisfied31%
Neither Satisfied nor Dissatisfied5%
Dissatisfied3%
Very Dissatisfied7%
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vans Customer Satisfaction

Vans's Customer Satisfaction score was rated highest by customers who have used Vans's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.

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Ranked Vans Customer Satisfaction the Highest

1 to 2 Years
100%
51-55
100%
Consumer Goods
100%

Ranked Vans Customer Satisfaction the Lowest

Restaurants
67%
Native American
50%
61-65
33%

Vans Customer Satisfaction Score by Gender

Female customers rated Vans's Customer Satisfaction score 4 points higher than Male customers.

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83 / 100
Male
Very Satisfied
55%
Satisfied
28%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
2%
Very Dissatisfied
12%
87 / 100
Female
Very Satisfied
54%
Satisfied
33%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
3%
Very Dissatisfied
9%

Vans Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Vans' Customer Satisfaction (CSAT) score was rated 85% according to Caucasian users and customers.

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85 / 100
Very Satisfied63%
Satisfied22%
Neither Satisfied nor Dissatisfied1%
Dissatisfied2%
Very Dissatisfied12%
Very Satisfied
63%
Satisfied
22%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
2%
Very Dissatisfied
12%

CSAT according to Hispanic or Latino

Vans' Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.

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88 / 100
Very Satisfied50%
Satisfied38%
Neither Satisfied nor Dissatisfied0%
Dissatisfied2%
Very Dissatisfied10%
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
10%

CSAT according to African American/Black

Vans' Customer Satisfaction (CSAT) score was rated 78% according to African American/Black users and customers.

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78 / 100
Very Satisfied56%
Satisfied22%
Neither Satisfied nor Dissatisfied0%
Dissatisfied5%
Very Dissatisfied17%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
17%

CSAT according to Asian or Pacific Islander

Vans' Customer Satisfaction (CSAT) score was rated 92% according to Asian or Pacific Islander users and customers.

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92 / 100
Very Satisfied40%
Satisfied52%
Neither Satisfied nor Dissatisfied4%
Dissatisfied0%
Very Dissatisfied4%
Very Satisfied
40%
Satisfied
52%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
4%

CSAT according to Native American

Vans' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100
Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied25%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%

CSAT according to Other

Vans' Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100
Very Satisfied54%
Satisfied32%
Neither Satisfied nor Dissatisfied3%
Dissatisfied3%
Very Dissatisfied8%
Very Satisfied
54%
Satisfied
32%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
8%

Vans Customer Satisfaction Score by Age

Vans's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
96%
Very Satisfied
56%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
1%
Very Dissatisfied
3%
18-2596%
26-30 CSAT Score
95%
Very Satisfied
70%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%
26-3095%
31-35 CSAT Score
82%
Very Satisfied
73%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
31-3582%
36-40 CSAT Score
67%
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
27%
36-4067%
41-45 CSAT Score
67%
Very Satisfied
58%
Satisfied
9%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
41-4567%
46-50 CSAT Score
64%
Very Satisfied
64%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
36%
46-5064%
51-55 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
56-60 CSAT Score
50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
56-6050%
61-65 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
61-6533%
66+ CSAT Score
43%
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
66+43%

Vans Customer Satisfaction Score by Usage

Vans's Customer Satisfaction score was rated the highest by customers who have used Vans's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
76
1 to 2 Years
100
2 to 5 Years
87
5 to 10 Years
97
Over 10 Years
74

Vans Customer Satisfaction Score by Industry

Vans's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Restaurants industry customers.

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Tech
69
Accounting
67
Aerospace and Aviation
67
Fashion and Beauty
88
Architecture and Planning
83
Arts and Entertainment
95
Banking and Financial Services
67
Business and Consumer Services
94
Consumer Goods
100
Education
77
Healthcare, Hospitals and Medicine
100
Hospitality
100
Marketing, Advertising and Research
90
Military and Defense
67
Energy and Manufacturing
67
Public Relations and Communications
100
Restaurants
67
Retail
100

Vans Customer Satisfaction vs. Competitors

Compared to its competitors, Vans's Customer Satisfaction score is rated right above Tilly's, and is preceded by Nike.

COMPANYCustomer Satisfaction (CSAT) Score
PUMA88%
Converse87%
Nike86%
Vans85%
Tilly's68%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Vans's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Nike.

COMPANYCustomer Satisfaction (CSAT) Score
Uniqlo88%
Nike86%
Vans85%
American Eagle Outfitters82%
CHANEL80%
Glossier79%
Crocs79%
Gucci79%

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VS
Uniqlo's Logo
Nike's Logo
American Eagle Outfitters' Logo
CHANEL's Logo
Glossier's Logo
Crocs' Logo
Gucci's Logo

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Vans Customer Service

4.1/5

Vans has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Vans's Customer Service

Address

Costa Mesa, CA 92626


Website

http://www.vans.com


Phone Number

(855) 909-8267

Quick Insights into Vans Customer Service

Vans's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 61-65.

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Ranked Vans Customer Service the Highest

Automotive and Transportation
4.6
Native American
4.6
26-30
4.4

Ranked Vans Customer Service the Lowest

Less than 1 Year
3.3
Military and Defense
2.6
61-65
2.1

Vans Customer Service Score by Gender

Vans's Customer Service score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Vans Customer Service Score by Ethnicity

Vans's Customer Service score was rated the highest by Native American customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
4.6
Native American4.6
Other
3.8
Other3.8

Vans Customer Service Score by Age

Vans's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
4.4
26-304.4
31-35
3.8
31-353.8
36-40
3.5
36-403.5
41-45
3.5
41-453.5
46-50
3.4
46-503.4
51-55
3.7
51-553.7
56-60
2.4
56-602.4
61-65
2.1
61-652.1
66+
2.4
66+2.4

Vans Customer Service Score by Usage

Vans's Customer Service score was rated the highest by customers who have used Vans's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
4.3
Over 10 Years
3.9

Vans Customer Service Score by Industry

Vans's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Military and Defense industry customers.

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Tech
3.7
Accounting
3.7
Aerospace and Aviation
3.9
Fashion and Beauty
4.4
Architecture and Planning
3.6
Arts and Entertainment
4.1
Automotive and Transportation
4.6
Banking and Financial Services
3.5
Business and Consumer Services
4
Consumer Goods
4.3
Consumer Services
4.6
Education
3.8
Healthcare, Hospitals and Medicine
4.1
Hospitality
4.3
Legal
4.5
Marketing, Advertising and Research
4.1
Media and Entertainment
4.1
Military and Defense
2.6
Energy and Manufacturing
3.1
Public Relations and Communications
4.6
Restaurants
2.8
Retail
4.6
Sporting Goods
4.6

Vans Customer Service vs. Competitors

Compared to its competitors, Vans's Customer Service score is rated right above Converse, and is preceded by Nike.

COMPANYCustomer Service Score
PUMA4.1/5
Nike4.1/5
Vans4.1/5
Converse4/5
Tilly's3.4/5

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PUMA's Logo
Nike's Logo
Converse's Logo
Tilly's' Logo

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Vans's Customer Service score is rated right above Nike, and is preceded by Uniqlo.

COMPANYCustomer Service Score
Glossier4.2/5
Uniqlo4.1/5
Vans4.1/5
Nike4.1/5
CHANEL4.1/5
American Eagle Outfitters4/5
Gucci4/5
Crocs3.8/5

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Vans' Logo
VS
Glossier's Logo
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Vans as an Employer

4.1/5

Vans has a 4.1/5 stars for its overall company culture rated by their employees

  Vans CEO
top
25%
CEO of Vans

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vans scored a 47 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Vans would recommend the brand to a friend. ENPS measures how likely Vans employees would recommend working at Vans to a friend.

Net Promoter Score

47
NPS Score
65%Promoters
17%Passive
18%Detractors

Employee Net Promoter Score

16
eNPS Score
50%Promoters
16%Passive
34%Detractors

Global Ranking Snapshot

Vans is ranked #16 in the Global Top 100 Brands. It ranks just behind In-N-Out Burger and just ahead of Nintendo.

RANKCOMPANYCEOINDUSTRY
14
ROBLOX  ROBLOX CEO
David Baszucki
Media and Entertainment
15
In-N-Out Burger  In-N-Out Burger CEO
Lynsi Snyder
Travel and Hospitality
16
Vans  Vans CEO
Doug Palladini
Fashion and Beauty
17
Nintendo  Nintendo CEO
Shuntaro Furukawa
Media and Entertainment
18
Headspace  Headspace CEO
Russell Glass
Health and Wellness
19
REI  REI CEO
Eric Artz
Retail
20
Lego Group  Lego Group CEO
Niels Christiansen
Consumer Goods

Fashion and Beauty Ranking Snapshot

Vans is ranked #2 in the Fashion and Beauty Industry. It ranks just behind Nike and just ahead of American Eagle Outfitters.

RANKCOMPANYLocation
1
Nike
Beaverton, OR
2
Vans
Costa Mesa, CA
3
American Eagle Outfitters
Pittsburgh, PA
4
Glossier
New York City, NY
5
CHANEL
New York
6
Uniqlo
New York City, NY
7
Crocs
Broomfield, CO