WorkForce Software Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It's a great place to work, I am comfortable and we all interact very well. My boss is great.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Great communication. Clear goals. Shared company vision
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Very approachable and they seem honest
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Honest and open, genuine, and care for the employees.
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Leadership listens and seems like they support us
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They are understanding and work to provide a work/life balance
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What does the leadership team need to get better at?
We are a company that has a lot of in house tools that have a significant learning curve. I've seen several employees leave that were immensely valuable to the company and come to find out they took a salary 50,000+ higher. We must retain these employees. We need to be given proper raises.
Review from Customer Support Dept
Paying employees competitively for the amount of work they have had to take on during the last year and a half. Our company has grown substantially over that period while specific departments have not grown proportionally leading to many employees taking on significant extra work.
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Communication, transparency, understanding, equity and equality
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Recognition. Motivation of employees / managers should not be just by using the stick, there needs to be some carrot too. Some concentration on trying to prevent churn would also be good
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Keeping our team members and making them feel valued.
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What is the best part about your compensation package?
It's great to receive a pay increase on a regular basis
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Unlimited PTO and Bonus Opportunities
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The combination of benefits and PTO is something I've never experienced anywhere else
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My pay is the best part of my compensation.
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dont know what it is
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Why do you feel undervalued and what would make you feel better about your compensation?
I am underpaid as compared to market value. My boss has tried to address this, but once you are an existing employee, it's difficult to get pay adjustments. New starters are always at a financial advantage
Review from Customer Support Dept
I have been approached by recruiters, offering jobs in my area, for substantially more money. I enjoy working with the people and teams that I do, which is the reason I am staying for now.
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With COVID the job market has become much more competitive, under the "Great Resignation" or "Reshuffling". As such team members hired as my peers are paid at the current market rate while I am compensated at a rate which was fair and competitive pre-COVID.
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Comparing myself to the industry, I feel I'm currently under the low end.
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Pay was not revised until asked for, no annual pay revision. The compensation company is offering to me is low compare to market price.
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What are some of the best things about your team?
Totally engaged. They want to do their best job. Very motivated. Great support or each other
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They make me laugh and are great at their jobs. We all asist each other
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The team is very collaborative and supportive. Everyone is willing to help and learn from each other.
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Collaborative, knowledgeable and great to work alongside.
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My team is always working to help the customer.
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What do your coworkers need to improve and how could you work together better?
People need to act with more of a sense of urgency, and look out for our customers' best interests. People here are honestly lazy, unorganized, and we need to be hiring a higher caliber of talent that is more professional.
Review from Customer Support Dept
better attitude from some and prefer a quicker response from other teams that you rely on but overall are very nice.
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People need to be more of a team player, and need to do whatever it takes to solve problems at hand and keep our customers happy. People need to be more proactive and solving problems before a customer informs us of problems.
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Better team work and cross-department collaboration and teamwork. We have some serious cultural issues with our UK team members and they don't have the same urgency or drive to make things a priority or provide the outrageous customer service and it negatively impacts our customers frequently.
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What is most positive about the culture and environment at your company?
They are always re-evaluating and genuinely trying to improve processes and beat problems
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I really feel the company cares about me
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The environment is very inclusive and everyone wants to help and support everyone else.
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The most positive thing about the culture and environment, is that everyone is striving to provide work/life balance for each other. There is give and take which means that most are left satisfied.
Review from Customer Support Dept
People want to work to deliver the product to customers in the best way.
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What needs to change to make the company culture better?
The UK Product and Engineering team needs a complete overhaul. The UK culture and mindset is so different from the US mindset and they are far too casual and relaxed about things. We need US resources to step in and lead the scheduling portfolio because the UK teams don
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Management is horrible and could be improved a lot.
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Management and leadership. For example, I work under a supervisor who feels it is okay to make employees uncomfortable through dishonesty.
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What did you like most about the interview process?
The interviewer was nice and made the experience quite pleasant.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Reward if being able to solve a problem hand help the customers. Working with my team
Review from Customer Support Dept
When I work from home as I am more focused & tend to work before & past my start/finish time
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When I get to solve problems, and make stuff happen! I love execution and showing results. I love it when I can quickly solve a problem and make a customer happy.
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Solving problems and helping my teammates
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The people make me most happy.
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What's going wrong and how can it be improved?
Proper compensation and hire employees to match the increase in clients we've taken on.
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I am bored in my current role to be honest, which is not a great place to be in.
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Much needed updates to existing product rather than the current heavy focus on new product, which will only benefit new customers going forward and some select few, rather than those who have stuck with workforce for sometime and deserve better.
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Favoritism is in the work environment and it has a negative impact if you are not a favorite.
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I use to love going to work until I was transferred to help the agency. My current work environment is filled with tension and I am so uneasy.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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