WorkForce Software Operations Department Employee Reviews
Briefly describe your overall experience at your company
Good Peers and company to work but products are quite complex to understand and implement.
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
Keep constant and clear communication
Review from Operations Dept
They are willing to jump in and help but also extend trust to let us do our jobs.
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I love the open communication and the inclusion; it makes you feel that you are part of the team and not just someone in the ranks.
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A lot of transparent communication, forward looking
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Approachable, Honest, Genuine, and Transparent
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What does the leadership team need to get better at?
Understand that "going to the cloud" does not make everything better or save money. Also, realize that large number of employees feeling a department is a red flag
Review from Operations Dept
Leadership should ensure that existing staff are being paid as well as the rates on new job postings and that movement and roles are clear. They also should stop giving jobs to people they know without giving the opportunity to others internally for the roles. Look at your existing people.
Review from Operations Dept
Listen to your employees. The knowledge a group has collectively is so much greater than that of a single person.
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Clearly defining what it means to put customers first instead of letting it go rampant. What's happened as a result is toxicity to the point of making people hate their jobs and departments infighting because everyone is putting out fires.
Review from Operations Dept
1. A clear and well-informed business strategy that all BU's are aligned to. 2. Remove silos - greater collaboration and rapport between BU's. 3. Encourage new ideas from new staff and empower - incumbent staff afraid of change and bully 4. Stop protecting long term staff who don't deliver/perform
Review from Operations Dept
What is the best part about your compensation package?
Benefits starting the following month of being hired.
Review from Operations Dept
I like that our compensation aligns with the company's goals. As our goals change, QIPS change so that we're being incentivized toward the desired result rather than them being stagnant.
Review from Operations Dept
good healthcare options that are available to employees
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Unlimited time off, flexible hours, and summer half days are my favorite part of the compensation package.
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Health Benefits and the time off policy
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Why do you feel undervalued and what would make you feel better about your compensation?
Changing 401k match to only be paid at end of the year hurts employees retirement fund by reducing any compounded gains that would be accrued throughout the year. Not only that, if an employee is not with the company at end of year, they get no 401k match thus negating any benefit.
Review from Operations Dept
While WFS did a lot early in the pandemic to retain employees, we don't seem to be keeping up with the economic changes. Raise pool was low considering lack of raises last year and retention issues.
Review from Operations Dept
My experience and Trak Record with WFS in giving me a lot less than my peers will get outside on a similar profile. In fact, I was making more in terms of money 4 yrs from now ( - 2 ys of COVID).
Review from Operations Dept
Make pay more commiserate with the market
Review from Operations Dept
better increase an market rate salary
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What are some of the best things about your team?
Welcoming environment and good camaraderie.
Review from Operations Dept
Our team is very collaborative and supportive. Someone has almost always seen a situation before and has great perspective on how to approach it.
Review from Operations Dept
Everyone is so eager to help one another and to knowledge share. No one is trying to hoard information and do it themselves or make you feel like you should know something.
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Positive energy, flat organization, very smart
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Supportive, Approachable, honest and reliable
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What do your coworkers need to improve and how could you work together better?
Better training for Sales team interacting with other departments. Be more invested in the process and being excellent.
Review from Operations Dept
It would be helpful if everyone took better ownership of all of the tasks and responsibilities that fall in their role. I feel I carry too much of other people's weight at times.
Review from Operations Dept
As per earlier comment - if there was a clear Business Strategy that all BU's aligned too there would be better alignment and less friction due to everyone having different priorities. Also some long-term incumbent staff are lazy leaving other employees to pick up slack, Greater accountability!
Review from Operations Dept
What is most positive about the culture and environment at your company?
Working from home is fantastic.
Review from Operations Dept
Everyone willing to help and teach skills.
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People want to do right by our customers. While we have processes in place meant to keep us sane and consistent, we are all still human and have the ability (and are trusted) to know when it makes sense to deviate and do the right thing.
Review from Operations Dept
Everyone is very accepting and willing to help each other with zero judgement.
Review from Operations Dept
People are smart and want to help, but are constrained by beauocracy and mixed messages on priorities. People are understanding that we all have too much on our plates and work to find ways around them or changes to accommodate
Review from Operations Dept
What needs to change to make the company culture better?
Investment in resource and tools to do our job better. Stop attempting to deliver Enterprise-grade work without the Enterprise investment in people and resources. Staff are overworked. Hire genuine/trustworthy senior leaders who show more empathy and less self-interest.
Review from Operations Dept
What did you like most about the interview process?
Interview to offer was very quick
Review from Operations Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The opportunity to learn new skills
Review from Operations Dept
Feeling confident in my role, knowing I have the support of my manager and can talk through solutions without judgment.
Review from Operations Dept
Learning new things and being able to take care of our customers.
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There are a lot of ways to make an impact every day
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A sense of achievement is attained when I'm able to provide solutions to customers in a timely manner.
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What's going wrong and how can it be improved?
Managers/leadership that micromanages and fail to understand the basic concepts of what day-to-day work is occurring in the team. Constant change of priorities means nothing gets finished. Managers that ask the same question 5,6,7 times in a row and still don't listen to the answer
Review from Operations Dept
Already covered in other points.
Review from Operations Dept
Leadership (direct manager, VP) do not listen to the employees that have vastly great knowledge when it comes to managing systems and software. Instead, they make decisions for the entire group/company based on an irrational idea and don't ask those that know about the issues if its a good idea.
Review from Operations Dept
Nothing's really wrong, it's just the nature of our business - T&A is a critical part of a company, so every issue is a big deal.
Review from Operations Dept
What do you like best about your company?
I can stand behind the value our products bring and know that every day I'm able to make a difference to our team and our customers. We have a great team who collaborates and are willing to jump in and take action when needed.
Review from Operations Dept
What would you most like to see improved at your company?
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