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There is too much pressure and expectations are unrealistic. Too much micro managing.
¿Qué es lo mejor de tu paquéte de compensación?
Heath, Dental and Vision Insurance is great and probably the only thing keeping me at the job.
Revisión
¿Qué necesita mejorar el equipo directivo?
Understanding the struggles customer service agents face each day and do away with the unrealistic expectations.
Revisión
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Too much of the customer service is outsourced to other countries where the agents can barely speak English. Customers get frustrated and angry.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Associates are ranked based on responses from customer surveys. These surveys are unrealistic as many times due to policy the customers issue cannot be resolved and as a result the associate gets negative responses which effects their job and pay.
Revisión
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