IHG Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Great managers, work staff, all great
Review from Customer Success Dept
They appreciate the workers and their work
Review from Customer Success Dept
What does the leadership team need to get better at?
Stop targeting people to get them to quit. Stop talking about people and spreading misinformation and gossip about others. Stop judging guests by how much wealth they are assumed to have. Stop being biased on who we allow to stay and changing the rate to higher rate for "sketchy looking people"
Review from Customer Success Dept
Problem solving and sticking to policy and procedure.
Review from Customer Success Dept
Getting along and working as a team
Review from Customer Success Dept
What is the best part about your compensation package?
Everything is very good there
Review from Customer Success Dept
I don't have one so I'm fine with that.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of IHG yet.
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What are some of the best things about your team?
Friendly kind hardworking dependable nice
Review from Customer Success Dept
Hard working, caring, & helpful
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
They need to be friendlier and more positive. My coworkers talk down at me and for that reason I haven't been able to experience many positive interactions with this team of people. The environment at work is very degrading.
Review from Customer Success Dept
Stop the drama. Stop spreading misinformation and drama. Not everyone is bad but our front desk manager is easily the worst. Stop pitting front desk against housekeeping staff for drama.
Review from Customer Success Dept
Not talk about other workers and make raciest remarks
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Comfortable before the newly promoted AGM was promoted.
Review from Customer Success Dept
Everyone's attitudes, caring, and helpfulness
Review from Customer Success Dept
When our front desk manager is not here we can freely work as a team for the most part. Minimal unnecessary drama, and we all at the end of the day go home feeling good about the job we have done, and feel like a work family.
Review from Customer Success Dept
I can't think of anything positive.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The confidence in the interviewer
Review from Customer Success Dept
I got the job the same day
Review from Customer Success Dept
Interviewing was really easy and fast. I love this company overall, but wish they hadn't pulled the wool over my eyes on how horrible the front desk manager is to staff and guests.
Review from Customer Success Dept
That it took less than 15 minutes.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Customer service. Trying to make everyone welcome.
Review from Customer Success Dept
Completing my task knowing it was done right
Review from Customer Success Dept
What's going wrong and how can it be improved?
Make it a no tolerance policy
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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