31
NPS
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Ranked
#72
Global Top 100 Brands
Brand Page
JPMorgan Chase & Co
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JPMorgan Chase & Co is ranked #72 in Global Top 100 BrandsAwards & Recognition
JPMorgan Chase & Co is ranked #72 in Global Top 100 Brands
Awards & Recognition
About JPMorgan Chase & Co's Brand
JP Morgan Chase & Co. is a global financial services provider that offers investment banking, asset management, treasury and other services. JPMorgan Chase & Co’s brand is ranked #72 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of JPMorgan Chase & Co. When compared to other organizations within the Banking and Financial Services industry, JPMorgan Chase & Co is ranked #5. Among its major competitors, JPMorgan Chase & Co is ranked in 1st place for NPS while Citi is 2nd, and Credit Suisse is 3rd.Their current market cap is $451.20B
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
JPMorgan Chase & Co CMO
JPMorgan Chase & Co Ranking
- #72 / 100 in Global Best Brands
- #5 in Banking and Financial Services
- #1 / 4 of its competitors
JPMorgan Chase & Co NPS
JPMorgan Chase & Co's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether JPMorgan Chase & Co's customers would recommend using the product based on a scale of -100 to 100.
JPMorgan Chase & Co Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
JPMorgan Chase & Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 31 | May 2025 | 31 |
Jun 2025 31 | Jun 2025 | 31 |
Aug 2025 31 | Aug 2025 | 31 |
Sep 2025 29 | Sep 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 31 | Nov 2025 | 31 |
Dec 2025 31 | Dec 2025 | 31 |
Jan 2026 31 | Jan 2026 | 31 |
How Other Brands Compare
JPMorgan Chase & Co is ranked first for NPS among its competitors. Wells Fargo and Bank of America come in second and third, with Morgan Stanley coming in at #4. Among those competitors, it is the most valued company.
JPMorgan Chase & Co |  Wells Fargo |  Bank of America |  Morgan Stanley | |
| Global Ranking | #72 | #139 | #152 | #199 |
| NPS | 31 | 7 | 2 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $451.20B | $156.41B | $298.80B | $147.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JPMorgan Chase & Co NPS by Gender
Male customers rated JPMorgan Chase & Co's NPS 10 points higher than Female customers.
Male
40
JPMorgan Chase & Co's NPS was rated 40 by Male customers on Comparably.
64%
Promoters
12%
Passives
24%
Detractors
Female
30
JPMorgan Chase & Co's NPS was rated 30 by Female customers on Comparably.
53%
Promoters
24%
Passives
23%
Detractors
JPMorgan Chase & Co NPS by Ethnicity
JPMorgan Chase & Co's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
Hispanic or Latino 31 | Hispanic or Latino | 31 |
African American/Black 58 | African American/Black | 58 |
Asian or Pacific Islander 41 | Asian or Pacific Islander | 41 |
Native American 11 | Native American | 11 |
Other 15 | Other | 15 |
JPMorgan Chase & Co NPS by Age
JPMorgan Chase & Co's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
JPMorgan Chase & Co NPS by Usage
JPMorgan Chase & Co's NPS was rated the highest by customers who have used JPMorgan Chase & Co's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
1 to 2 Years 38 | 1 to 2 Years | 38 |
2 to 5 Years 52 | 2 to 5 Years | 52 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 13 | Over 10 Years | 13 |
JPMorgan Chase & Co NPS vs. Competitors
Compared to its competitors, JPMorgan Chase & Co's NPS is rated right above Citi.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
 | Citi | 22 |
 | Credit Suisse | 15 |
| Wells Fargo | 7 |
| Bank of America | 2 |
 | EXPRESS | -4 |
| Morgan Stanley | -8 |
 | Ally Financial Inc. | -40 |
JPMorgan Chase & Co NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, JPMorgan Chase & Co's NPS is rated right above Mastercard, and is preceded by Visa.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 33 |
| JPMorgan Chase & Co | 31 |
 | Mastercard | 27 |
 | Stripe | 26 |
 | Block | 25 |
 | American Express | 18 |
 | PayPal | 9 |
 | USAA | 7 |
JPMorgan Chase & Co Customer Reviews
Out of the 41 JPMorgan Chase & Co customer reviews 31 were positive and 10 were constructive. JPMorgan Chase & Co customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
JPMorgan Chase & Co Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of JPMorgan Chase & Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JPMorgan Chase & Co Customer Loyalty Score by Gender
JPMorgan Chase & Co's Customer Loyalty score was rated 83 by both Female and Male customers on Comparably.
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Male
83%
Yes
Female
83%
Yes
JPMorgan Chase & Co Customer Loyalty Score by Ethnicity
JPMorgan Chase & Co's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.
% who answered "Yes"
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85
out of 100
Caucasian
78
out of 100
Hispanic or Latino
86
out of 100
African American/Black
75
out of 100
Asian or Pacific Islander
100
out of 100
Native American
69
out of 100
Other
JPMorgan Chase & Co Customer Loyalty Score by Age
JPMorgan Chase & Co's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 75% | 26-30 | 75% |
31-35 88% | 31-35 | 88% |
36-40 66% | 36-40 | 66% |
41-45 94% | 41-45 | 94% |
46-50 91% | 46-50 | 91% |
51-55 94% | 51-55 | 94% |
56-60 73% | 56-60 | 73% |
61-65 70% | 61-65 | 70% |
66+ 91% | 66+ | 91% |
JPMorgan Chase & Co Customer Loyalty Score by Usage
JPMorgan Chase & Co's Customer Loyalty score was rated the highest by customers who have used JPMorgan Chase & Co's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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JPMorgan Chase & Co Customer Loyalty Score by Industry
JPMorgan Chase & Co's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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JPMorgan Chase & Co Customer Loyalty vs. Competitors
Compared to its competitors, JPMorgan Chase & Co's Customer Loyalty score is rated right above Credit Suisse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| Credit Suisse | 80% |
| Bank of America | 80% |
| Citi | 78% |
| Ally Financial Inc. | 74% |
| EXPRESS | 72% |
| Wells Fargo | 71% |
| Morgan Stanley | 69% |
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Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JPMorgan Chase & Co's Customer Loyalty score is rated right above PayPal, and is preceded by Visa.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| PayPal | 79% |
| Mastercard | 78% |
| Stripe | 77% |
| Block | 76% |
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JPMorgan Chase & Co Product Quality
4/5
JPMorgan Chase & Co has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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JPMorgan Chase & Co Product Information
JPMorgan Chase & Co’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated JPMorgan Chase & Co's product the highest. Reviewers from the Accounting industry rated JPMorgan Chase & Co the lowest at 4.
- Company Size
- 10,000+ Employees
Industry
FinTech
Quick Insights into JPMorgan Chase & Co Product Quality
JPMorgan Chase & Co's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Fishing and Farming industry.
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Ranked JPMorgan Chase & Co Product Quality the Highest
Ranked JPMorgan Chase & Co Product Quality the Lowest
JPMorgan Chase & Co Product Quality Score by Gender
Female customers rated JPMorgan Chase & Co's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
JPMorgan Chase & Co Product Quality Score by Ethnicity
JPMorgan Chase & Co's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 3.4 | Native American | 3.4 |
Other 3.4 | Other | 3.4 |
JPMorgan Chase & Co Product Quality Score by Age
JPMorgan Chase & Co's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4 | 41-45 | 4 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.4 | 51-55 | 3.4 |
56-60 4.3 | 56-60 | 4.3 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.6 | 66+ | 2.6 |
JPMorgan Chase & Co Product Quality Score by Usage
JPMorgan Chase & Co's Product Quality score was rated the highest by customers who have used JPMorgan Chase & Co's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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JPMorgan Chase & Co Product Quality Score by Industry
JPMorgan Chase & Co's Product Quality score was rated the highest by Legal industry customers, and the lowest by Fishing and Farming industry customers.
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JPMorgan Chase & Co Product Quality vs. Competitors
Compared to its competitors, JPMorgan Chase & Co's Product Quality score is rated right above Credit Suisse.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Credit Suisse | 3.8/5 |
| Citi | 3.8/5 |
| EXPRESS | 3.6/5 |
| Bank of America | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| Wells Fargo | 3.4/5 |
| Ally Financial Inc. | 2.1/5 |
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JPMorgan Chase & Co's Product Quality score is rated right above Mastercard, and is preceded by Visa.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| USAA | 3.3/5 |
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JPMorgan Chase & Co Pricing
JPMorgan Chase & Co ROI & Value For Money
3.9/5
JPMorgan Chase & Co has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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JPMorgan Chase & Co Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Fishing and Farming industry think that they had the lowest ROI from JPMorgan Chase & Co.
Quick Insights into JPMorgan Chase & Co ROI
JPMorgan Chase & Co's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Fishing and Farming industry.
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Ranked JPMorgan Chase & Co ROI the Highest
Ranked JPMorgan Chase & Co ROI the Lowest
JPMorgan Chase & Co ROI Score by Gender
JPMorgan Chase & Co's ROI score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
JPMorgan Chase & Co ROI Score by Ethnicity
JPMorgan Chase & Co's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.4 | Native American | 3.4 |
Other 3.4 | Other | 3.4 |
JPMorgan Chase & Co ROI Score by Age
JPMorgan Chase & Co's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.6 | 51-55 | 3.6 |
56-60 4 | 56-60 | 4 |
61-65 3.7 | 61-65 | 3.7 |
66+ 2.6 | 66+ | 2.6 |
JPMorgan Chase & Co ROI Score by Usage
JPMorgan Chase & Co's ROI score was rated the highest by customers who have used JPMorgan Chase & Co's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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JPMorgan Chase & Co ROI Score by Industry
JPMorgan Chase & Co's ROI score was rated the highest by Consulting industry customers, and the lowest by Fishing and Farming industry customers.
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JPMorgan Chase & Co Pricing vs. Competitors
Compared to its competitors, JPMorgan Chase & Co's ROI score is rated right above Citi.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Citi | 3.7/5 |
| Credit Suisse | 3.6/5 |
| Wells Fargo | 3.4/5 |
| EXPRESS | 3.4/5 |
| Bank of America | 3.3/5 |
| Morgan Stanley | 3.3/5 |
| Ally Financial Inc. | 2.2/5 |
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JPMorgan Chase & Co's ROI score is rated right above Visa.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Visa | 3.9/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| USAA | 3.2/5 |
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JPMorgan Chase & Co Customer Satisfaction (CSAT)
JPMorgan Chase & Co Customer Satisfaction (CSAT) Score
76 / 100
JPMorgan Chase & Co has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
45%
Satisfied
31%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JPMorgan Chase & Co Customer Satisfaction
JPMorgan Chase & Co's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked JPMorgan Chase & Co Customer Satisfaction the Highest
Ranked JPMorgan Chase & Co Customer Satisfaction the Lowest
JPMorgan Chase & Co Customer Satisfaction Score by Gender
Male customers rated JPMorgan Chase & Co's Customer Satisfaction score 1 points higher than Female customers.
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72 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 4% | |
Very Dissatisfied | 17% |
71 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 5% | |
Very Dissatisfied | 7% |
JPMorgan Chase & Co Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JPMorgan Chase & Co's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
42%
Satisfied
30%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
16%
CSAT according to Hispanic or Latino
JPMorgan Chase & Co's Customer Satisfaction (CSAT) score was rated 77% according to Hispanic or Latino users and customers.
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77 / 100
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
CSAT according to African American/Black
JPMorgan Chase & Co's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.
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76 / 100
Very Satisfied
52%
Satisfied
24%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
JPMorgan Chase & Co's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.
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73 / 100
Very Satisfied
41%
Satisfied
32%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
2%
Very Dissatisfied
3%
CSAT according to Native American
JPMorgan Chase & Co's Customer Satisfaction (CSAT) score was rated 51% according to Native American users and customers.
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51 / 100
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
JPMorgan Chase & Co's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
20%
JPMorgan Chase & Co Customer Satisfaction Score by Age
JPMorgan Chase & Co's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 76% | |||||||||||||||
| 36-40 | 74% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 63% | |||||||||||||||
| 51-55 | 54% | |||||||||||||||
| 56-60 | 77% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 45% |
JPMorgan Chase & Co Customer Satisfaction Score by Usage
JPMorgan Chase & Co's Customer Satisfaction score was rated the highest by customers who have used JPMorgan Chase & Co's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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JPMorgan Chase & Co Customer Satisfaction Score by Industry
JPMorgan Chase & Co's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Business and Consumer Services industry customers.
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{
"title": "JPMorgan Chase & Co Customer Satisfaction Score by Industry",
"text": "JPMorgan Chase & Co's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Business and Consumer Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 77,
"stars": 0,
"csatScore": 77,
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"scoreClassName": "",
"scoreLabel": 77
},
{
"label": "Accounting",
"groupId": 495,
"score": 76,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 76
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"groupId": 496,
"score": 63,
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"scoreClassName": "",
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},
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"groupId": 499,
"score": 44,
"stars": 0,
"csatScore": 44,
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}JPMorgan Chase & Co Customer Satisfaction vs. Competitors
Compared to its competitors, JPMorgan Chase & Co's Customer Satisfaction score is rated right above Citi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 77% |
| Citi | 73% |
| Bank of America | 70% |
| EXPRESS | 69% |
| Credit Suisse | 64% |
| Wells Fargo | 60% |
| Morgan Stanley | 45% |
| Ally Financial Inc. | 32% |
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Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JPMorgan Chase & Co's Customer Satisfaction score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 82% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 61% |
| USAA | 30% |
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JPMorgan Chase & Co Customer Service
4/5
JPMorgan Chase & Co has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About JPMorgan Chase & Co's Customer Service
Address
New York City, NY 10017
Website
http://www.jpmorganchase.com/
Phone Number
212-270-6000
Quick Insights into JPMorgan Chase & Co Customer Service
JPMorgan Chase & Co's Customer Service score was rated highest by customers from the Legal industry, and rated lowest by customers from the Fishing and Farming industry.
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Ranked JPMorgan Chase & Co Customer Service the Highest
Ranked JPMorgan Chase & Co Customer Service the Lowest
JPMorgan Chase & Co Customer Service Score by Gender
JPMorgan Chase & Co's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
JPMorgan Chase & Co Customer Service Score by Ethnicity
JPMorgan Chase & Co's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.6 | Native American | 3.6 |
Other 3.4 | Other | 3.4 |
JPMorgan Chase & Co Customer Service Score by Age
JPMorgan Chase & Co's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4 | 41-45 | 4 |
46-50 4 | 46-50 | 4 |
51-55 3.2 | 51-55 | 3.2 |
56-60 4.2 | 56-60 | 4.2 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.6 | 66+ | 2.6 |
JPMorgan Chase & Co Customer Service Score by Usage
JPMorgan Chase & Co's Customer Service score was rated the highest by customers who have used JPMorgan Chase & Co's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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JPMorgan Chase & Co Customer Service Score by Industry
JPMorgan Chase & Co's Customer Service score was rated the highest by Legal industry customers, and the lowest by Fishing and Farming industry customers.
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JPMorgan Chase & Co Customer Service vs. Competitors
Compared to its competitors, JPMorgan Chase & Co's Customer Service score is rated right above Citi.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Citi | 3.8/5 |
| Credit Suisse | 3.7/5 |
| Wells Fargo | 3.5/5 |
| EXPRESS | 3.5/5 |
| Bank of America | 3.4/5 |
| Morgan Stanley | 3.4/5 |
| Ally Financial Inc. | 2.1/5 |
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JPMorgan Chase & Co's Customer Service score is rated right above Visa.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Visa | 4/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| PayPal | 3.3/5 |
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JPMorgan Chase & Co as an Employer
3.6/5
JPMorgan Chase & Co has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
JPMorgan Chase & Co scored a 31 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of JPMorgan Chase & Co would recommend the brand to a friend. ENPS measures how likely JPMorgan Chase & Co employees would recommend working at JPMorgan Chase & Co to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 41% | Promoters |
|---|---|
| 25% | Passive |
| 34% | Detractors |
Global Ranking Snapshot
JPMorgan Chase & Co is ranked #72 in the Global Top 100 Brands. It ranks just behind Cisco and just ahead of Bungie.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
70 | | USAA |  | Wayne Peacock | Banking and Financial Services |
71 |  | Cisco |  | Chuck Robbins | Tech |
72 | | JPMorgan Chase & Co | | Jamie Dimon | Banking and Financial Services |
73 |  | Bungie |  | Pete Parsons | Media and Entertainment |
74 |  | MAC Cosmetics |  | Fabrizio Freda | Fashion and Beauty |
75 |  | YouTube |  | Susan Wojcicki | Media and Entertainment |
76 |  | LVMH |  | Bernard Arnault | Fashion and Beauty |
Banking and Financial Services Ranking Snapshot
JPMorgan Chase & Co is ranked #5 in the Banking and Financial Services Industry. It ranks just behind USAA and just ahead of Mastercard.
| RANK | COMPANY | Location | |
|---|---|---|---|
3 | | Block | Oakland, CA |
4 | | USAA | San Antonio, TX |
5 | | JPMorgan Chase & Co | New York City, NY |
6 | | Mastercard | Purchase, NY |
7 | | PayPal | San Jose, CA |
8 | | Stripe | San Francisco, CA |
9 | | Wells Fargo | San Francisco, CA |
