8x8 Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I love working for Fuze and believe in the product. My Manager has trust in what I do.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Recognize the importance of informing employees on company progress via monthly town halls.
Review from Customer Support Dept
there are plenty of forums to ask questions about any thing you are concerned about
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They clearly listen to me and take on board any feedback I may have as well as greatly assist me in doing my job
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They always put our needs first.
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Their accessibility to me and our customers.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
Multiple healthcare options, flexible PTO
Review from Customer Support Dept
Able to participate in the success via ownership stake in the form of stock options.
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I think we have a good compensation, being above average at my current location.
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flexible working /work from anywhere/ healthcare
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Benefits are great! I am very happy with our package.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay similar to what other competitors are offering
Review from Customer Support Dept
Covid-19 caused an increase in home expenses and working from home is not as fun as it looks when you have children at home.
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Stock options incentives should be greater, since we don't a matching 401K
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I think the health benefits could be a little better but then again I think you need to be a big company to get a discount. I pay a small fortune and still get big bills from the doctors for seemingly routine things.
Review from Customer Support Dept
What are some of the best things about your team?
High character caring people who strive to do their best.
Review from Customer Support Dept
Team members are always ready to help with a can do attitude. Extremely friendly and easy to work with.
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I am in the process of moving teams but all the people I have worked with in Fuze care and are approachable and want to see you succeed. If you succeed they succeed. I love that
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Everyone is there to help one another. Even if someone doesn't have the answer to something you may ask, they will help point you to the person who might. Everyone is always so willing to assist one another however they can
Review from Customer Support Dept
Everyone is always ready to help with any questions or concerns I may have.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Outstanding work is acknowledged by leaders.
Review from Customer Support Dept
People get along across the organization; able to foster strong relationships and friendships in a respectful & trusting environment.
Review from Customer Support Dept
Very engaging and ever-changing which allows you to keep improving and pushing yourself.
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There is a great atmosphere and they do work hard play hard
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Fuze is very welcoming of all people, from all backgrounds and ways of life. They also have a great LGBTQIA+ community
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
interviewed by the ecosystem as well as my own business unit.
Review from Customer Support Dept
Meeting several members of the team
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The interview was rather informal.
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Meeting with the managers first hand
Review from Customer Support Dept
Being interviewed by different persons at the organization, provide them a better view of me as an individual and possible co-worker.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Mental stimulation and overcoming challenges while working amongst a great group of people.
Review from Customer Support Dept
The people, the team, the choice of where I work and the opportunities I have been given
Review from Customer Support Dept
I really joy my particular job role. Problem solving and assisting others is very rewarding. Having a great team to help me achieve this is also fantastic
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Management and team lead. They are understanding we all have busy life experiences and allow us to balance work and personal life.
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The Interaction I have with coworkers
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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