Ambry Genetics Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
happy to have a jobs and a wonderful team and awesome bosses !
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
provide us guidance with any projects, and they very leaning with schedule. They always there to help you with any questions you may have.
Review from Customer Support Dept
Strong leadership and good future vision. Listen to feedback
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clear communicators and listen to feedback
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Constant communication with the staff
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I know they care about us as individuals and always look out for people, whether employees or patients.
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What does the leadership team need to get better at?
Better recognition and rewards for those that work hard. Clearer evaluations. Give us the tools we need, not what is convenient. Zero tolerance and use of hurtful words.
Review from Customer Support Dept
The leadership team could do better at having a better vision on what needs to be improved. Meetings should always have an agenda and goals. This agenda should be available to everyone so everyone can be on the same page. Commitment and accountability is something leadership often lacks.
Review from Customer Support Dept
I'm testing how anonymous this is, but getting rid of the Risk Scores that help Ashkenazim and Europeans because the scores don't help others yet is like telling your future soccer star they can't play soccer because their sibling broke a leg. Try to improve the scores, don't remove them.
Review from Customer Support Dept
What is the best part about your compensation package?
the bonus and paid for your internet bill
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company-wide semiannual bonus plan is fair
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health insurance, bonus and incentives
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Competitive pay with semi-annual bonus
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The best part is probably the money
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Why do you feel undervalued and what would make you feel better about your compensation?
I worked here for a number of years, not once has an actual raise been given or recognition received for any of the extra that has been done or any appreciation given for the amount of work we have done prior.
Review from Customer Support Dept
The cost of living paired with inflation has gone up at twice the rate of my pay increases.
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I would like to see a higher compensation based on my hard work I put in the workflow.
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The compensation for the amount of work is ridiculous.
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Other labs pay much more for the same position, base hourly rate, and bonuses.
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What are some of the best things about your team?
they will help you out with any questions you may have.
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Very strong clinical and communication skills.
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cooperative, knowledgeable, supportive and fun
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I work with the smartest and kindest people in the business. They make me want to show up to work and contribute.
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They are very supportive and helpful.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
there a lot of people work in different States as remote workers. Learning other teammate culture and holiday celebration
Review from Customer Support Dept
Love the culture. Most of the employees are very collaborative and team players. They are committed to quality work because they understand the implications to the patients we serve.
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common goal, see results of team work
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I genuinely feel encouraged to develop professionally, because there is a recognition that we all benefit from it. Success and growth, big and small, are celebrated.
Review from Customer Support Dept
They care about me as a person, value work life balance, and are appreciative of the work I do.
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What needs to change to make the company culture better?
Stop being California. There is no need to have removed the Risk Scores for Europeans/Jews because others can't use it. Those who don't agree with this feel extremely singled out and unable to speak up. I don't know if I want to work for a company that picked "woke" over helping everyone.
Review from Customer Support Dept
Need a new HR leader...HR is a function to change the culture of the company. We don't have the right leader in the HR department. It is all about the person..not the company.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
get to talk to another person beside my family
Review from Customer Support Dept
completed my tasks and coworkers
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Interacting with my coworkers makes me most happy
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Something new everyday and also repetition.
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Working with a forward-thinking, inclusive team, where new ideas are welcomed and positive steps are celebrated.
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What's going wrong and how can it be improved?
Many changes were made for the convenience of others, no consideration was made for our group. And any changes we ask for are either denied or explained away. The only time something changes or is fixed is out of necessity. Changes are made without considering the repercussions of them.
Review from Customer Support Dept
We need more people and more pay.
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We need more coverage for our teams. Backlogs should not be okay and par for the course.
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Changes that carry on many mistakes. Things should be thoroughly tested before they're released to avoid more mistakes. I feel we spend so much time fixing things rather than innovating. This affects everyone as a whole including the client. If there's no efficiency then the client will lose hope.
Review from Customer Support Dept
No need to cancel the Ambry Risk because it doesn't serve everyone. Are we going to stop offering Ovarian screening because not everyone has ovaries?
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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