American Eagle Outfitters Sales Manager Employee Reviews
Briefly describe your overall experience at your company
My experience would be great if my lead manager wouldn’t yell at me for everything
Review from Sales Dept
What do you like best about the leadership team?
The weekly videos and training tools
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They are positive, communicative, and enthusiastic
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Very motivational, good communication, very encouraging, &very helpful i have absoultuely nothing negative to say... I always enjoy going to work i love working at american eagle
Review from Sales Dept
AEO's leadership team is supportive, accepting, and efficient. The store environment is one of learning, constructive criticism, and most importantly, friendship. After working for the company for 5 years, there is no place I'd rather be.
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Leadership is organized and performance expectations are clear.
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What does the leadership team need to get better at?
Communication. There is very little accurate communication between the store leader and everyone above and below her
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Better teaching and attitudes to customers and associates
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Actually caring about their employees and recognize when they are working hard and deserve promotions. Not play favorites
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They are very superficial and not inclusive
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Communication regarding training opportunities and shift expectations.
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What is the best part about your compensation package?
I miss the contests for over performing. As a manager in a top tier store I enjoyed the incentives for achieving goals but find the recent lack thereof disheartening because we are being asked to achieve more than ever with less and less incentives, teenagers need that extra motivation .
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It is clear and provides what I need
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Compensation is fairly given and able to be discussed openly
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Fair compensation, many opportunities to earn bonuses.
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The pay per hour is fair with the job expectations
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Why do you feel undervalued and what would make you feel better about your compensation?
Higher compensation to balance out the extreme work requirements
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I believe more in depth training and teaching would make the experience better
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Equality and more gender representation
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equal division of work and hours allotted to the team to complete task. one person should not have to work 60 hours per week to complete task. provide adequate headcount and hours to complete work as designed.
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I do not get benefits, and it would be nice to be paid more considering this is not my first retail job.
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What are some of the best things about your team?
They are kind and hardworking girls who do their best daily
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Most associates are very helpful
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Peer coaching, high sense of urgency
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That there are very friendly
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They are friendly and willing to help each other
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What do your coworkers need to improve and how could you work together better?
attitude and vibes need to be more happy and stop going behind everyone
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They need to improve leadership skills and improving and working with their team to be better as a whole. They also need to stop favoritism.
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Younger employees were disrespectful and entitled, many went to school together or were friends so they brought their personal drama/baggage to work with them. Not very willing to listen or adapt, complained a lot and did the bare minimum.
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respectfulness needs to be a priority
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What is most positive about the culture and environment at your company?
The sales leads and brand ambassadors
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some relationships are good and healthy
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Being able to help customers is literally the ONLY good thing about the company. Even the employee discount was garbage
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The employees makes the day
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That they are all my age and my friends
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What needs to change to make the company culture better?
Closer observation of store leaders, specifically their behavior towards associates.
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The environment would be better with a fair and mature management team.
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Stated previously before. Respect for employees.
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Pay and promote lower management fairly! HR needs to improve anonymity and conflict resolution. LP needs to be able to prosecute shoplifters. If a customer has a proven record of abusing the system, fraud returns, and assaulting staff, they should at least be banned from stores. Did not feel safe.
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As of right now, everything seems to be running pretty smoothly.
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What did you like most about the interview process?
Very basic interview process with District Manager and store manager
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The girl that interviewed me was super nice and full of energy easy flow of conversation
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It was very casual, no crazy questions about describing a time when....just getting real about expectations and concerns on both ends
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That is was simple and fast
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The open culture and calm and friendly atmosphere
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What would you improve about your company's interview process?
Make the interview more personal and welcoming
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What makes you most happy at work?
Working with my most productive associates
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Helping customers and assisting them with their shopping needs.
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Being able to work and be productive
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Seeing my coworkers and interaction with customers
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Great managers, Great co workers, love the product, fun and positive environment
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What's going wrong and how can it be improved?
Immediate change to store management and more consistent communication
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The management needs to be changed so much retaliation is going on
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I feel my store leader is very negative towards the associates especially with her attitude and teaching skills
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more staff and better deals
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Management must be improved in all aspects
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What do you like best about your company?
My team and the product
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What would you most like to see improved at your company?
Quality of store team leaders
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