Apple CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
There is generally a positive environment. The benefits are incredible.
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership at Apple is the strongest it has ever been.
Review from Customer Support Dept
They are always looking for feedback on how to improve and often institute changes based upon feedback. No other company that I or my spouse has ever worked for has done this same thing with so much success.
Review from Customer Support Dept
Nice people and it is a fun job.
Review from Customer Support Dept
Everyone is there to help you succeed!
Review from Customer Support Dept
leadership should have the ability to manage and lead the team
Review from Customer Support Dept
What does the leadership team need to get better at?
Be transparent with your employees. Management exercises consistent behaviour with using “unclear words” regarding the way they make decision in Apple retail. In my role I was told “you will going through more training”. All because I received one detractor even though I held an nps score of 98/100
Review from Customer Support Dept
Company leadership has been on the decline in the past few years. The evolution of the retail environment is taking a disturbing turn and showing less and less concern for its employees' well-being.
Review from Customer Support Dept
They don't seem to want our opinions. Just do the work and shut up.
Review from Customer Support Dept
Our direct managers need to be more trained on metrics they want us to accomplish. They need more technical experience. Normally those direct managers say "you could've did this better & did it this way" but it goes against our actually troubleshooting steps and policy.
Review from Customer Support Dept
Apple doesn’t promote people for their work and skills but more so for relationships and friendships with managers or other interdepartmental employees. A very buddy/buddy environment.
Review from Customer Support Dept
What is the best part about your compensation package?
The Employee Stock Purchase Program
Review from Customer Support Dept
Health benefits, retirement, stock options, school and fitness related reimbursements.
Review from Customer Support Dept
Good stuff like lots of deals
Review from Customer Support Dept
Apple offers the most affordable health benefits of any company I've worked for. They offer employees the opportunity to buy discounted stocks and benefits start on day 1!
Review from Customer Support Dept
i like the stock option
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
As a Senior Technical Specialist, I make just barely above what a regular tech support advisor makes. I have two jobs just to make ends meet. Apple should pay their employees enough to have a reason to stay, NOT just enough to keep them from quitting.
Review from Customer Support Dept
When you move, they have the option to lower your pay. So you can do the same job and make less just because you moved
Review from Customer Support Dept
weak pay with mandatory overtime, pay your people decent
Review from Customer Support Dept
Our benefits package needs improvement. Especially in the area of health insurance
Review from Customer Support Dept
We are underpaid and held to rediculous standards
Review from Customer Support Dept
What are some of the best things about your team?
Creative, intelligent, good-natured and supportive of the several projects being completed by team members
Review from Customer Support Dept
They work together as a team
Review from Customer Support Dept
Everyone is very helpful and it feels like a little family.
Review from Customer Support Dept
the culture diversity of the team
Review from Customer Support Dept
As with any team, some are better than others, but the folks who participate are very insightful and really care.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
People who are base level Tech Support can dump their customers on Senior Technical Support just because they don't want to do their job that day, or because the customer is angry. Senior Technical advisors should be there for advanced tech support. NOT to dump customers onto.
Review from Customer Support Dept
I've never worked with a better group of people.
Review from Customer Support Dept
My team is great but we don't get enough time to work together.
Review from Customer Support Dept
I think most coworkers do an excellent job of helping each other out. Some of us need to conduct our own meetings instead our managers because we actually are on the frontline of what's going on.
Review from Customer Support Dept
Lack of moral due to bad pay, lack of promotion and stagnation in their positions. An overall negative office environment.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We recycle devices for free
Review from Customer Support Dept
The teamwork! Apple focus more on a person's wins, and looks at everything else as an opportunity to improve.
Review from Customer Support Dept
people talk to each other as a team
Review from Customer Support Dept
Diversity and inclusion is very important. Also, women are paid the same as men.
Review from Customer Support Dept
The most postive thing is they never give up!
Review from Customer Support Dept
What needs to change to make the company culture better?
It's a nonstop barrage of negativity. By far we are severely understaffed and are not equipped to handle the increasing workload.
Review from Customer Support Dept
we work too hard and not time off
Review from Customer Support Dept
I think giving direct managers more technical training. Also have teams that are all doing the same job. Our teams are so mixed, so for example we may have Mac technical Advisors & iTunes advisors on the same team.
Review from Customer Support Dept
It is absolutely toxic and hard to endure
Review from Customer Support Dept
Low morale, stagnant attitude of employees due to feeling under appreciated, underpaid and given false hopes of promotion.
Review from Customer Support Dept
What did you like most about the interview process?
They were nice and laid back
Review from Customer Support Dept
That it was pretty relaxed and the interviewers made me feel very comfortable.
Review from Customer Support Dept
the interview process is standard
Review from Customer Support Dept
I don’t remember really, it was a long time ago. It’s usually a behaviora
Review from Customer Support Dept
They are very topic focused and want to makes sure they find the right fit for the role
Review from Customer Support Dept
What would you improve about your company's interview process?
It took far too long for me to actually get hired, and my turnaround was better than most.
Review from Customer Support Dept
What makes you most happy at work?
Apple products which are cool
Review from Customer Support Dept
I go to work knowing my company actually cares about my well being.
Review from Customer Support Dept
Friends that I work with
Review from Customer Support Dept
The simplicity and the focus on each job role. They dont make each employee carry all the weight and has specialized groups
Review from Customer Support Dept
Being able to do something that I'm passionate about and help other people while I'm at it.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Pt employees are capped at certain hours per week. Job responsibilities have increased . We are expected to always multi help without a pay increase. Moral of my coworkers including myself have decreased. I recommend give your pt employees more hours. Show as a company you care about your employees
Review from Customer Support Dept
I have to do 250% MORE work for barely any more than I was making before they put me in the Senior tech position. It can be improved by having EVERYONE do their job, and paying fair wages to the employees. $0.91 is NOT enough of an increase for 250% more work
Review from Customer Support Dept
The pay could certainly be better to reflect the work we do, and there needs to be more people on hand to help the growing customer base.
Review from Customer Support Dept
high anxiety because of the workload
Review from Customer Support Dept
Stop being insanely political and
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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