Charles Schwab Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Poorly run company. Poor customer service. Lack of knowledge, skills and training.
Review from Customer Support Dept
What do you like best about the leadership team?
My manager is personable and cares about his employees. The CEO also appears to be very open and caring about the company as a whole
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication. Top down decisions are being made rhat effect thousands in Client Service & Support.
Review from Customer Support Dept
The leadership team aren't exactly the warm and fuzzy type. Everyone talks about how "friendly" everyone is at Charles Schwab. That's not necessarily true. Managers are not very friendly and neither are the team members.
Review from Customer Support Dept
Listening to employees and clients. Favoritism is rampant and bad behavior is overlooked.
Review from Customer Support Dept
What is the best part about your compensation package?
Opportunity for increases, bonus opportunities, and full benefits
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Reinstate the psp and ESOP plan
Review from Customer Support Dept
Well below average for the industry and work. Tiny raises for top performers.
Review from Customer Support Dept
What are some of the best things about your team?
I like the size of my team and the environment.
Review from Customer Support Dept
Everyone is friendly and willing to help each other through the day
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They're not friendly. They're not very helpful.
Review from Customer Support Dept
People are nice and smart, but you will find this most places.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The vast majority of people working at schwab are looking to do what is best for our clients and make the extra effort most reps in other companies wouldn't make.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better training and access to computer
Review from Customer Support Dept
Consistently running understaffed puts pressure on everyone and means work/life balance doesn't exist. Rampant and aggressive desire for diversity means that those who are in the desired protected class of the moment can behave and perform however they want with no consequence.
Review from Customer Support Dept
What did you like most about the interview process?
Zoom interviews and flexibility. Phone screening and an in person interview (zoom in my case.)
Review from Customer Support Dept
There were opportunities to see and "ghost" the job we would do. I spoke with people in all different parts of the company
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Charles Schwab yet.
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What makes you most happy at work?
I like my coworkers and the environment.
Review from Customer Support Dept
My coworkers and performing well when it counts
Review from Customer Support Dept
What's going wrong and how can it be improved?
Seeing through the client's eyes had been replaced with the shareholder's eyes
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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