Class Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
It's been warm and welcoming! Lots to learn but many people are invested in your success.
Review from Customer Success Dept
Review from Customer Success Dept
its been great and i can see myself staying here for several years. let's go!
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Very approachable and open to new ideas.
Review from Customer Success Dept
Since my first interview I felt valued as a person and as a skilled professional. I feel and know that my manager is invested in my success with Class.
Review from Customer Success Dept
They Communicate plans effectively to employees
Review from Customer Success Dept
The transparency they provide into the operations and our progress.
Review from Customer Success Dept
open door policy and availability to help us do our work
Review from Customer Success Dept
What does the leadership team need to get better at?
hire people with skills and not friends
Review from Customer Success Dept
What is the best part about your compensation package?
I believe the pay accurately reflects the expertise levels of the employees
Review from Customer Success Dept
Generally speaking the base compensation, stock options etc are nice especially unlimited PTO
Review from Customer Success Dept
I guess the stock was nice.
Review from Customer Success Dept
base salary is good ok
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I'd like there to be a more open conversation around compensation and what it is needed from me to earn a raise. According to research I've done, I am not paid commensurate with the job I'm doing and my experience.
Review from Customer Success Dept
The CSM team seems to be the only team that has not had consistent promotions, raises, or other financial incentives at Class. despite our tireless work with customers and our demonstrated commitment to building scalable processes across multiple internal teams.
Review from Customer Success Dept
What are some of the best things about your team?
Very supportive and willing to help whenever possible
Review from Customer Success Dept
The team is growing and again cares for me as a person not just an employee.
Review from Customer Success Dept
My team is wonderful. So supportive, understanding and willing to help. They're the best.
Review from Customer Success Dept
Everyone genuinely does that best they can and wants to work together to get better at what we do.
Review from Customer Success Dept
diversity, expertise in different areas, good combination
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Class yet.
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What is most positive about the culture and environment at your company?
The work/life balance is very good.
Review from Customer Success Dept
On more than one occasion I was encouraged to be myself. As a person of color, that is rare. I tested out this mindset by wearing a cultural shirt and was met with smiles and positive conversation etc.
Review from Customer Success Dept
The camaraderie and culture on my team is great. It's nice to work with them. The rest of the company culture seems disconnected.
Review from Customer Success Dept
The people I work with on my team
Review from Customer Success Dept
classmates generally demonstrate openness, responsiveness
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Class yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Class yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Class yet.
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What makes you most happy at work?
Working with customers and fulfilling their needs.
Review from Customer Success Dept
I love being a part of something new and innovative. The impact we can (and will) make on the education market is exciting.
Review from Customer Success Dept
getting things done, contributing in different ways to different teams
Review from Customer Success Dept
Feeling empowered by team leadership to make important decisions that could impact not only our team but the entire company.
Review from Customer Success Dept
What's going wrong and how can it be improved?
If the product was more stable, we'd be able to build trust with customers, hold each other accountable, and generally be able to be successful.
Review from Customer Success Dept
Customers are beyond unhappy - facing them without answers or fixes is disheartening. Class was sold to them as being fully functional and ready out of the box and it isn't. Customer trust seems to have been eroded and they're dropping. Morale has plummeted. Coworkers think we're going under. Hope?
Review from Customer Success Dept
Making the product fully functional to clients
Review from Customer Success Dept
The company morale is very negative which is impacting my mental health. I am trying hard to stay positive but some days it's not possible. This negativity is now leaking to our customers too.
Review from Customer Success Dept
My team is very lean, so there is too much weight put on my shoulders that pull me in many directions and I often feel spread too thin.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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