Country Inns & Suites Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Very positive and supportive manager and positive attitudes.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Small group so easier to work with and work thru disagreements.
Review from Customer Support Dept
They are great to us
Review from Customer Support Dept
What does the leadership team need to get better at?
They do not take advice from team members and fire people when they say what needs to change. Our boss calls our constructive criticism “complaining
Review from Customer Support Dept
Scheduling farther in advance to allow planning
Review from Customer Support Dept
bias and unfair to all employees
Review from Customer Support Dept
What is the best part about your compensation package?
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Why do you feel undervalued and what would make you feel better about your compensation?
I work very hard and cover several shifts. I applied for nighttime manager because I know how to do every job at the hotel and I am very dedicated to my job. I would like better pay and a chance to be nighttime manager.
Review from Customer Support Dept
max 1 week vacation, pay just barely above minimum wage after 8 years
Review from Customer Support Dept
Like much of the hospitality industry there are no benefits. No healthcare or even accrued vacation time.
Review from Customer Support Dept
No benefits are offered. Offering benefits would be great.
Review from Customer Support Dept
What are some of the best things about your team?
Fun, outgoing, and considerate group.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Stop being allowed to take so many breaks.
Review from Customer Support Dept
They need to stop taking breaks as frequently as they do and help out with simple duties around the hotel rather than sitting around and talking. Simple tasks include stocking rooms, taking trash out, cleaning bathrooms.
Review from Customer Support Dept
The pay draws young kids who don't care and aren't reliable.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I enjoy stocking the carts and rooms at night because I know it means a lot to the day housekeepers.
Review from Customer Support Dept
I enjoy getting to meet different people from all over the world.
Review from Customer Support Dept
We are friendly and relaxed.
Review from Customer Support Dept
Genuinely happy guests and coworkers.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I enjoyed being able to be interviewed by the head housekeeper. They are very efficient as far as interviewing.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
When a guest says how much they enjoy their stay and how clean their room was.
Review from Customer Support Dept
Getting good and positive reviews and comments from our guests.
Review from Customer Support Dept
The guests are the best thing about the job.
Review from Customer Support Dept
Interacting with the guests makes the days enjoyable
Review from Customer Support Dept
Fixing a problem or issue to make everyone happy.
Review from Customer Support Dept
What's going wrong and how can it be improved?
We need to have more communication with others
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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