Cracker Barrel Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
they are welcoming and nice
Review from Customer Success Dept
I don’t like my managers at the store I work at in Bloomington Indiana, I try to tell them what is going on and they
Review from Customer Success Dept
What does the leadership team need to get better at?
Have compassion work as a team and help. Instead of being disrespected by customers because it's not there proplem they are running short. Then the managers will degrade the employees. This is emotionally damaging especially when they leave crying this is a MAJOR PROBLEM!
Review from Customer Success Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Cracker Barrel yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Must wait a full year for insurance and get very minimal pto and other benefits
Review from Customer Success Dept
I get paid less than every other person there and I work 9and a half hours on average with no break. Just so my general manager can tell me I don't work hard enough. Manager hale always
Review from Customer Success Dept
I feel undervalued,under appreciateed, mentally and physically drained! They make you feel worthless and incompetent. I need my job and if I say anything they will make comment and make my day uncomfortable. I'm getting depressed Im starting to get anxiety. I can't afford to leave my job. Help
Review from Customer Success Dept
They refuse to pay anyone what they are worth, will shave off hours that you worked to make labor, and will approve a raise and then go back and reduce it just to save money. They also go out of their way to schedule people just under the requirements to be eligible for benefits.
Review from Customer Success Dept
My son started a couple months ago and is making almost as much as I am, after the time I've been there. Bit that's not the problem. Not being scheduled a day off in almost 8 weeks is the problem
Review from Customer Success Dept
What are some of the best things about your team?
My co workers and shift leads.. and one manager. We all try. But not everyone does. Gm does nothing while we suffer bc of labor
Review from Customer Success Dept
If they actually listen to people
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
More interactive, and understanding. They are rude
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
That everybody is very supportive of each other from the first day I worked there. I felt like I was part of the family.
Review from Customer Success Dept
The teamwork, we all shared together
Review from Customer Success Dept
The customers and the gift shop. I love my job but I'm breaking down because of the verbal abuse and bullying that is given by the management staff
Review from Customer Success Dept
The most positive thing would have to be the co workers and my own mental state
Review from Customer Success Dept
What needs to change to make the company culture better?
If my general manager stops with her double standards favoritism. Manager hale stops his ignorant and rude comments
Review from Customer Success Dept
Stand up for employees, stop promoting managers who want nothing more than a power trip. Fire managers who will blatantly say that they are allowed and expected to disrespect staff purely because they are a manager.
Review from Customer Success Dept
Training should be a constant 3 Day training and not one day a week and one day the next week when it comes to anything and also our general manager could take more sufficient effort to help us instead of locking herself in the office with the lights off
Review from Customer Success Dept
Better attitudes with managers, they don’t ca
Review from Customer Success Dept
What did you like most about the interview process?
Barely any questions about me
Review from Customer Success Dept
I like that it was very informative
Review from Customer Success Dept
Nothing stands out good or bad about my inital interview
Review from Customer Success Dept
They seemed very nice and it made me look forward to working for the company
Review from Customer Success Dept
My interview process was in October of 2000 and they treated me like gold
Review from Customer Success Dept
What would you improve about your company's interview process?
Would be better if I just had somebody to talk to
Review from Customer Success Dept
What makes you most happy at work?
Just going into work and knowing that I'm gonna have so much support for my management that my coworkers are going to all work as a team and a pluses that the money is great as well and the guests that come in there, just love the establishment
Review from Customer Success Dept
Meeting different people the guest/ customers are so friendly and polite
Review from Customer Success Dept
Right now nothing at all. I try to give the best customer service and make sure my customers are happy but when we are busy and short staff customers are not happy and you don't make money. Thats when management should be helping to assure it runs smoothly
Review from Customer Success Dept
Knowing I can make anyone happy and trying to help my fellow employees because some managers fall behind and do not care about our guests needs
Review from Customer Success Dept
What's going wrong and how can it be improved?
Management 3 fold , it could not be stressed more how our managers cut safety corners and constantly let down the team , it is unbelievable, the fact that I am taking the time out of my day to rant about this should say something
Review from Customer Success Dept
What do you like best about your company?
I don’t right now Management makes it so hard to enjoy your day at wo
Review from Customer Success Dept
What would you most like to see improved at your company?
Management to have more training how to work as a team and treat their employees with dignity and respect. Mental health is real and they create a hostile work environment and something needs to be done. This is not right we are human we are not robots
Review from Customer Success Dept