Curative Operations Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Focused, transparent, authentically mission driven... with a hugely important mission that impacts well being of Americans.
Review from Operations Dept
Transparency into how we are performing and where we are going.
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Honesty and transparency about the company's goals
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I believe that they stay focused on the ultimate goal of improving member health and wellness instead of taking the "easy route" and just trying to make more money at the member's expense.
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I love that when we are in the weeds or there are big issues that are causing issues within our department, the leadership will jump in to find a solution. My VP works nights and weekends helping with intake, reviews, letters. There isn't any job that is too small which makes me feel supported.
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What does the leadership team need to get better at?
Listen to your employees, rely on their strengths, and delegate tasks.
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Listening to and implementing the suggestions and advice of Field staff. Also, being proactive as opposed to reactive; being reactive has caused confusion, chaos and fear amongst the teams.
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Professionalism attitude. Acknowledgement of hard work of everyone. Fair decision making. Rewards and recognition should be part of quarterly based performance. Fair respect regardless of the seniority of individual. Be punctual enough to support the team.
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Creating fully, well thought out plans for new protocols and not relying on the managers and staff to figure out how to implement new procedures without the proper resources. Also, coming up with realistic and practically attainable goals that won't lead to RIFs.
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Communicating. We have heard nothing about the financial health of the company which makes our equity worthless. Leveraging existing resources from declining lines of business for new projects and LOBs. Focus on hiring from within from departments that are being reduced.
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What is the best part about your compensation package?
$0 health care!!!! It's incredible and life changing. It adds so much ease to my live as a primary breadwinner.
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Bonus and shares provided by the leadership
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Health insurance coverage with $0 premium
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The health care benefits are great.
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It meets and exceeds industry standards.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay out bonuses as promised when hired.
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The company has grown exponentially understandably, so has my job duties and responsibilities. I also understand that my roles do grow and change over time without pay - which may include other depts' roles and responsibilities without added comp which is one thing, feeling overworked and appreciate
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I believe I should be paid by my experience and going beyond my role and supporting other area and meeting all the deadlines of my manager says or assigned task.
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Too many task to complete, and having to stop everything's in a moment's notice when needed. Higher salary for the amount of responsibilities, recognition
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Job description does not reflect my actual duties that have been added nor was I compensated for them. My counter-parts in other regions have far less work/sites, and have the same salary as me. Our vision insurance is of no use as our vision exams are the only thing being paid for.
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What are some of the best things about your team?
Warm, caring, give grace, get things done, fun!
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The culture we have created - work hard play hard.
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Their support, responsiveness, and sense of humor
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The passion and compassion they bring to their work. Everyone is in a mindset that puts the member first and will go above an beyond to help.
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Friendly, dependable, consistent, encouragement, willingness to help one another.
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What do your coworkers need to improve and how could you work together better?
My coworkers don't have the skills or experience to do their jobs well. It feels as though everything is approached like a college project rather than leveraging established best practices that have been developed in my field.
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I work in Ops and nobody cares. They all seem worn out. Simple issues like wearing PPE correctly is becoming an issue.
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Most departments outside of field operations were not helpful in assisting us when we needed help (i.e. maintenance, HR and IT). Either many didn't know how to help or just in general had a long delay in response time.
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There are many meetings that act as a distraction more so than a productive conversation.
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Trustworthy ,Self-starter ,Dedicated, Respectful ,Flexible.
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What is most positive about the culture and environment at your company?
Connected culture. People who have come together to positively impact people's lives by making healthcare engaging, affordable and accessible. Showing up dedicated to that mission and being in congruence with it as it relates to how we engage with one another -- prioritizing well being.
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The fast pace and ability to not need committee approval for leadership decisions.
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The ability to work closely with other teams. Most meetings have representation from various departments
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As a remote worker culture is difficult to comment on but the annual winter holiday event is nice. The communication with Curative Connect to keep everyone informed.
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It is a true team environment in which everyone truly cares about each other.
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What needs to change to make the company culture better?
The company could benefit from being more transparent and upfront with it's employees. Too many decisions are made that negatively impact employees who are blindsided by the information. There could also be more recognition foe all of the hard work teams have done.
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It should be easier to find the information I'm looking for. There should be one central staff directory that everyone uses. It seems like each department uses a different one.
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Small group training sessions. I get the sense that the people who design new work flows for field operations have know idea how cumbersome they are. Why do I have all this pointless paperwork to fill out?
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Stick with things that work and not change back and forth.
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I dont nothing else should chamge
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Engaging with members; knowing that what I represent - - a health plan that purports to transform health and healthcare -- is authentic and true to intention. Knowing that our leadership is authentic and true to stated intention. Very unique, very awesome!
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Helping members with $0 care
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When we make progress on developing programs or mark tasks off of a to-do list
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The opportunity to challenge myself with creative solutions to common problems that may require a more technical solution.
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Knowing the goal is to provide affordable healthcare to people. That we are working towards a common goal. Knowing that the auths we are working on are for procedures and services that members are needing and understanding the timing on that.
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What's going wrong and how can it be improved?
There is typically always a sense of urgency or impending trouble/ bad news. This could be improved by clear and transparent communication and intentional delivery of information to the teams. New information/ updates are more or less crammed into our day with no realistic time frame to fully grasp.
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The field ops team has been constantly scrutinized with threats of write-ups and/or terminations (ie. "we can find someone else who will do that job). All the while other departments make mistakes which go unnoticed. This creates a toxic work environment.
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Several leaders lack experience in their role. Communication between department leadership is non-existent. There has been no communication regarding the company's financial health.
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My immediate supervisor does not foster a productive environment or bring much value. Unfortunately, the supervisor above them does not have the experience or courage to do anything about when the problem is raised up. HR lacks the leadership as well to properly address it. Provide training.
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More concrete direction. What does Curative look like in 3 or 5 years. And not just a one liner of Health Insurance company. How do we want to operate? What's most important getting things done fast, money, or quality? I get mixed signals all the time. Does everything always have to be rushed.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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