Dish Network CS Rep Employee Reviews
Briefly describe your overall experience at your company
Would never recommend not to work or even have dish services.
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What do you like best about the leadership team?
Open door policy and as long as they have time they will talk to you about just about anything that's in your mind. Always looking to grow as a company. I love how dish promotes from within for most jobs
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Great place to work. Direct managers need more training.
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feedback accepted and acknowledged daily
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They are quick to find answers to any questions you have or offer help when needed
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Engagement with employees at all levels
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What does the leadership team need to get better at?
Working with their agents to improve customer service. They say they are all about the customers but do nothing when the customer is treated wrong.
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bad miscommunication, bad leadership, overly stressful work environment
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Listening to there employees and not firing people who have been there for years
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Consistency and more equality in opportunity
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They need to get in tune with employee needs. They also need to drop the "if you don't like it then leave mentality!
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What is the best part about your compensation package?
They match what you out into on your retirement account plus stock options if you want them. Love they have it set up to get 5 free mental health sessions a year if you need them
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Full dental and eye insurance
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Pay is comparable to the industry
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The money you make for working with customers
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Decent pay but benefits are costly
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Why do you feel undervalued and what would make you feel better about your compensation?
They don't care it's about #s and being a fake yes person all the time, be a mindless robot.
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horrible people, horrible place to work at
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Spend a large amount of our personal livesissing family events working weekends and holidays. It would be nice to make more per hour to compensate.
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Get paid to little for dangerous work. Expect us to sell too much.
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What are some of the best things about your team?
They are just plain amazing.
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Supportive, knowledgeable, diverse, kind, talented.
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they care about my success
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The vibe of the team and how well everyone works together.
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New to current team but they seem friendly
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What do your coworkers need to improve and how could you work together better?
Stop faking like they care
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better communication and more helping out
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If everyone was on the same page. Everything changes and they hire people who aren't even computer savvy.
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Co-workers are too focused on quick service to truly take care of customers
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Some don't care about the quality of their work.
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What is most positive about the culture and environment at your company?
When the day or week has ended.
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We are always looking to improve not only in your work life but personal lives as well
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Lots of incentive and moral bossting activities.
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we care about one another
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The co workers are the best experience
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What needs to change to make the company culture better?
Shut it down, wipe out management and start over!
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just to listen to employees and to not grind them to a pulp
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Recently underwent many departmental shake ups that were masked by claims for poor performance. Once looked at the numbers used showed that management manipulated data to support these claims.
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There's too much pressure on technicians getting jobs done
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What did you like most about the interview process?
They really force you to not only think about stuff that you have done at work to show you are ready but they also try to get real world experiences from you. Because unlike being in the office life doesn't have a playbook or walk through for you
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Quick and concise. Hired quickly and training was appropriate length.
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They made me aware of the job structure
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How well they check to ensure you’re a good fit for the c
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It was a straightforward process
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What would you improve about your company's interview process?
Tell the truth about the company
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What makes you most happy at work?
My co-workers and management team make it fun to be at work
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Getting to help my cutomers.
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eating and a very light rule structure
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Successfully helping a customer fix their tech issues
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Seeing a happy satisfied customer
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What's going wrong and how can it be improved?
Get off people's back and meaningless meeting that are fake
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I would not recommend the job to anyone!
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The company can be improved by doing more to match the actual policies and not making it up as they go.
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Dish needs to be a little more transparent about what their long term plans for the company are. While I have very good short term job security in my current position, because of the changes being made I'm afraid by position will be made obselete
Review from Customer Support Dept
Super long hours. Never know when you'll get off work. Doesn't care about us spending time with our family.
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