Foundever Finance Department Employee Reviews | Comparably
Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
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EMPLOYEE
PARTICIPANTS
4898
TOTAL
RATINGS
142001

Foundever Finance Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

I like how our leaders are kind and accommodating on our needs.

Review from Finance Dept

Empathy and understanding of each of their agents

Review from Finance Dept

They show creativity and fun

Review from Finance Dept

They are considerate and at the same time ensures that agents are performing well.

Review from Finance Dept

My TM is perfect! He always cares about our improvement. The problems are seldom in the TM Team, but in higher positions

Review from Finance Dept

What does the leadership team need to get better at?

Leadership Reviews

set expectations that are compliant with the pay rate

Review from Finance Dept

Make clear decisions, provide directives and enable employees to do their job.

Review from Finance Dept

Appreciating us. Not threatening us with termination. Protecting us from the client. Protecting us from the agents under us. I do not feel safe and secure in my job and I have worked here for 10 years. We do not get any support from the upper management.

Review from Finance Dept

A person works for growth and development but what i can see here is that only upper management, Directors, CFO, CEO and all other high authorities only getting great, this is my 3rd year but no hike no increment and PACMAN is laughing subject because its not depend on your hard work.

Review from Finance Dept

Connecting with you more, dont say you care, show that you care.

Review from Finance Dept

What is the best part about your compensation package?

Compensation Reviews

I like that night differential was paid

Review from Finance Dept

The part of the package related to results above expectations

Review from Finance Dept

Incentives that we're getting every month to which we are urge to perform better.

Review from Finance Dept

The best part for me is the allowance

Review from Finance Dept

The best part is the balance ?

Review from Finance Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Considering it's a job with high stakes and sensitive information, and due to inflation, agents should be better compensated. This is a company with US standards, compensation should be closer to that.

Review from Finance Dept

Our Salary should be adapted

Review from Finance Dept

expectations do not meet the pay

Review from Finance Dept

I travel almost 5 hours every day to come and go at site.

Review from Finance Dept

Yes, the company does not care about employees, there are constant lay-offs because of mismanagement higher up the chain.

Review from Finance Dept

What are some of the best things about your team?

Team Reviews

They are happy people, their energy makes my day.

Review from Finance Dept

Comprehension, team building, sharing of notes and experiences, group learning

Review from Finance Dept

People easy to reach and to communicate with. Global teams

Review from Finance Dept

We treat each other as a family and help each other out.

Review from Finance Dept

We are friendly and cooperative

Review from Finance Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

They need to call out their needs with the leaders of the team, instead of overloading coworkers' duties. If someone has a need such as equipment not working, they need to let the boss know about it (and have them fixed), instead of asking transferring work to coworkers with working equipment.

Review from Finance Dept

Ser imparciales al momento de los permisos, llamados de atencion, vacaciones

Review from Finance Dept

What is most positive about the culture and environment at your company?

Environment Reviews

It's the kindness that staffs and employees are showing, they are polite and I really like it because it makes the vibe lighter.

Review from Finance Dept

Prizes for participation, pajama days, food days!!! and the regular fairs

Review from Finance Dept

Global approach, extremely delegative, client and technology centric

Review from Finance Dept

Every month there's an event that all employees can join so it's a little breathing time for us to enjoy our time even inside the company.

Review from Finance Dept

Our Team is very close

Review from Finance Dept

What needs to change to make the company culture better?

Environment Reviews

It has to be absolutely clear, the associates are the backbone, and not the staff on which some people exercise their authoritarian skills. In the end, they know the job at hand, better than the managers

Review from Finance Dept

Associates working remotely (from home) need to be involved in company's activities.

Review from Finance Dept

What did you like most about the interview process?

Interviews Reviews

It's simple and allows you to test your abilities

Review from Finance Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Foundever yet.
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What makes you most happy at work?

Outlook Reviews

Interacting with my teammates makes me happy.

Review from Finance Dept

coming to share with my peers and solving problems for others ( costumers)

Review from Finance Dept

Happiness, constructive pressure, initaitives are valued

Review from Finance Dept

Looking forward to my colleagues and the events that are happening!

Review from Finance Dept

My coworkers are the best

Review from Finance Dept

What's going wrong and how can it be improved?

Outlook Reviews

more pay is vital otherwise I will leave - also the change to work remotely

Review from Finance Dept

I think to lessen the stress of travel everyday I suggest if we have at least 1 day work at home set up

Review from Finance Dept

Everything. Management has no idea what they want for the future of the company or how to achieve it, we just plod along every day until we lose our jobs.

Review from Finance Dept

Upper management does not have our back. The environment is toxic, Upper management needs to know what is happening, stop rewarding bad behavior and allow Coaches to hold agents accountable. Don't believe everything the agent says and nothing we say. Stop the drug and alcohol use.

Review from Finance Dept

about work i m totally fine with it i m just scared of my growth regarding the pay, my salary is not that enough now to see my self satisfied. just i want is i need compensation for my three years of work.

Review from Finance Dept

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Foundever yet.
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What would you most like to see improved at your company?

Outlook Reviews

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