Frontier Communications Operations Department Employee Reviews
Briefly describe your overall experience at your company
Love working here. It provides good pay and security of work
Review from Operations Dept
It's been a wonderful 12 years, and I hope to make it at least another 12 - 13 wonderful years.
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I have grown into a well rounded employee. I'm not afraid to try new tasks.
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My overall experience with Frontier has been been very positive.
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What do you like best about the leadership team?
Great leaders, and lead by example
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My direct leadership shows trust as well as gives me freedom to do my job
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Leadership team is being more proactive than ever before. They are also engage with the employees.
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Focused on the goals ahead.
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The team is great at providing a family atmosphere
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What does the leadership team need to get better at?
Everything from treating employees better, making better decisions for employees and for the company
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The leadership team needs to invest in more 1st level mangers. Most managers are asked to do more than reasonably possible resulting in poor work/life balance.
Review from Operations Dept
COMMUNICATE AND PARTNERSHIP, NOT DICTATE.
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Focus on network infrastructure instead of acquiring more states. Handing over technical job functionss to union teams and not being able to get it back in the hands of dedicated engineers just to appease headcount is not in the best interest of the company.
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On boarding, training, expectations, SMART goals, filtering Noise
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What is the best part about your compensation package?
I'm not sure what's the best part as there are areas in which I believe the company can do better
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Pay rate and health benefits are better than most other companies.
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The health insurance plan is fantastic.
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The benefits that are provided by the company are comparable to other packages provide by other companies in the market.
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Certainly I appreciate the health, 401K, HSA benefits but also the generous PTO within the 1st year was amazing.
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Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work we do, was done by multiple work groups in the past. Also the face of the company and we make of break the customer experience.
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Bring back at least cost of living raises in some cases Union members are paid more per hour yet we are held accountable for all that happens in our organization
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the amount of work task we received and the constant change to adapt is a bit overwhelming. we are not being heard and under paid
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No raises in years, bonuses taken away from workers, but not executives. This company is backwards.
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Feel not getting paid for the type of work being done
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What are some of the best things about your team?
We are all on the same page when it comes to making sure that we take care of our customers
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We are unified and have the same work ethics
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We work together, if there is a problem that arises we find ways together to resolve the simplest to the more complex issues we face.
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We work well together and make sure everyone is completing all their work.
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The teamwork between all leadership employees make accomplishing the job a lot easier.
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What do your coworkers need to improve and how could you work together better?
Have in person meetings again.
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Have a "team" attitude overall
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Lack of ambition and initiative. Union mentality is "I only have a few more years left" so the lack of concern for the customer experience is lacking.
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better technical abilities would be benefitial
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What is most positive about the culture and environment at your company?
I believe we all have the same goals and that's providing the best service
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For the majority we have the same goals and viewpoints of how to do our job
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Everyone is treated equally and fairly
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The culture is open and excepting.
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I believe the culture is one that allows all employees to be successful.
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What needs to change to make the company culture better?
smaller coverage areas, more interaction with front line employees, ability to build long term success plans based of local/regional/company goals vs the constant state of flux and fire drill mentality we currently operate daily.
Review from Operations Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
It's the challenges when it comes to doing repairs and restoring thier service
Review from Operations Dept
I love the work I do, and seeing the customers have their service installed for the first time or being repaired and their reactions are simply the best.
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To make a difference in the industry since the company now has a plan for the immediate future.
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Working with my fellow teammates.
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Serving all of our Frontier customer Internal and External.
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What's going wrong and how can it be improved?
Morale is low from an employee and a customer standpoint. Outages that go on for weeks leaves a bad taste in our customers mouth. We need more support for our IT team, to resolve issues with capacity of the plant and restoration processes
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Additional staffing is desperately needed.
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The attitude from the VP level down can be very negative. There is not a lot of positive feedback. Mistakes or need for improvement are address in public forum instead of one on one. Coaching and help to improve issues is non-existent
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Terrible decisions from the top
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outdated and unsupported CPE/Plant info structure that has been duct taped together for years that is consistent failure point for our customers services and not able to devote man hours or even have the headcount to make substantial improvements
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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