Fuel Cycle Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Everybody is willing to help one another. It defenitly creates a family enviorment.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team guides by example. They are excited to be working, they show that they care about your development, and they encourage you with honest feedback.
Review from Customer Support Dept
They are the kindest, smartest, most transparent leadership team on the planet. They care deeply about both clients AND employees. I can't say enough about them.
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Leadership allows for flexibility in work and really cares about employee well-being
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People in leadership are open, honest, and hold everyone accountable to their function.
Review from Customer Support Dept
They truly care about each and every employee and work hard to be available and transparent.
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What does the leadership team need to get better at?
There aren't any Leadership reviews of Fuel Cycle yet.
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What is the best part about your compensation package?
Making a livable wage, receiving bonuses, and having insurance!
Review from Customer Support Dept
The medical insurance cost cannot be beat. On several great plans, Fuel Cycle covers all of our premiums. The 100% 401k match up to 6% is a great bonus, too. Further, we get commission, which is unheard of for a research supplier team.
Review from Customer Support Dept
transportation reimbursement and sick time
Review from Customer Support Dept
Salary and 401k Match are generous.
Review from Customer Support Dept
My company provides shares, which makes me feel invested in the company?
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Why do you feel undervalued and what would make you feel better about your compensation?
Compensation does not align with workload and expectations. Base salaries and/or variable compensation should be increased to retain employees.
Review from Customer Support Dept
Employees are very unpaid despite long hours and high expectations in their roles. This results in high turnover which can be disruptive the work flow.
Review from Customer Support Dept
Increase the pay of your employees if you want to retain top talent. On average, most people will only be at Fuel Cycle for 2-3 years. Most leave due to low pay and high expectations.
Review from Customer Support Dept
There isn't enough vacation time. Burnout is rampant. Base salary is too low to match level of experience.
Review from Customer Support Dept
More competitive pay, better PTO
Review from Customer Support Dept
What are some of the best things about your team?
The team is concise and kind. We all appreciate each other's work and there is clear communication even while remote.
Review from Customer Support Dept
They are, for the most part, the kindest, smartest colleagues you could ask for.
Review from Customer Support Dept
Overall, the employees at Fuel Cycle are fantastic and make the work environment incredibly inviting.
Review from Customer Support Dept
Fuel Cycle really is a family and we have some amazing people at this company!
Review from Customer Support Dept
High productivity and nearly everyone you work with is smart.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everyone cares, and everyone encourages curiousity.
Review from Customer Support Dept
Everyone cares about each other. Period.
Review from Customer Support Dept
Teamwork mentality and willingness to help others
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The expectations of performance are high.
Review from Customer Support Dept
Full autonomy over my work day-to-day
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Everyone cared to research my background before our interviews, and the process felt mutual and professional.
Review from Customer Support Dept
They didn't question my experience. It was more about culture fit.
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Thorough communication throughout the interview process.
Review from Customer Support Dept
You get to meet everyone from associate to vice president.
Review from Customer Support Dept
Hearing honest feedback about working here
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Getting to collaborate with amazing team members.
Review from Customer Support Dept
Everything! The clients, the work, my colleagues, the leadership team.
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Working and interacting with excellent colleagues.
Review from Customer Support Dept
We work with some really cool brands and get exposure to some really interesting work!
Review from Customer Support Dept
I feel satisfied for the amount of work I'm able to do. I'm always pushing for the best version of myself.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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