The GIANT Company Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
i'm genuinely excited to provide platinum customer service every shift I undertake.
Review from Customer Support Dept · Posted 14 days ago
The New Hope location is not well off. It needs drastic improvements.
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What do you like best about the leadership team?
Leadership proactively listens to their staff of employees.
Review from Customer Support Dept · Posted 14 days ago
They treat us like family
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They're available, approachable, easy to talk to about any issues
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They are always there to help, even at the worst times. They are understanding and appreciative. It's a pleasure working with everyone.
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What does the leadership team need to get better at?
They need more reliable employees, and do drug testing. No crazy clothing including Capri's and no crazy make up, some of them look like kookers! This really makes the company as a whole look very trashy. Also if 3 years ago my daughter could not have blue hair then it should not be allowed now!
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At my store in New Hope, management is well below par. First of all, when going over figures for inventory, neither the department manager or the assistant store manager knew what the percentages meant or how they arrived at that figure. The thought when scheduling is non-existent
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The leadership team at Giant is extremely unprofessional and immature in their knowledge of how to treat employees.
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There was no real leadership
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What is the best part about your compensation package?
i love we get stock options
Review from Customer Support Dept · Posted 14 days ago
The 401k is standard. The health benefits are above atandard
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We have a great union and get regular raises
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I did not receive compensation
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Healthcare includes coverage for the family.
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Why do you feel undervalued and what would make you feel better about your compensation?
When they can't hire reliable employees then we that do work are doing 3-4 times the work, we're not being paid 3-4 times the pay! Until the pay goes up this will not be fixed!During the entire year of 2020 we should have been given Covid pay! This company made a fortune off of us while that sat !
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The company pays above minimum wage, but the work environment itself makes you feel so undervalued. There is absolutely no focus on employee morale at the store level to include all employees.
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Well I'm only a part-time employee, I would be full-time and take advantage of benefits if available
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I believe we should be paid a little more, especially dealing with rowdy and disturbed customers. Sometimes they don't show that you are appreciated, even though I do believe we are.
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What are some of the best things about your team?
We are family, the older ones that have been there through think and thin! We work together, we have to since we have 7 employees over 15 hour days!
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The only enjoyable part of this job was my co-workers. We motivated and supported each other because management did not.
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We are such a great group. It's diverse but cohesive. We all seem to respect each other.
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Everyone knows the tasks that need to be done and everything always gets done, customers are always taken care of
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We all get along and work well together. When the team gets along well, the work we all do is better.
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What do your coworkers need to improve and how could you work together better?
They need to work better as a team. They need to take pride in their work. Maybe smile once and while
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They should stop taking everything personally and stop with the favoritism
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Some team members need to have a better attitude towards work.
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What is most positive about the culture and environment at your company?
I don't really see anything positive about it. Over work and under paid does not make any of us happy
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Nothing is positive at Giant.
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Just that employees are friendly and customers are nice.
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I like getting things done and most everyone I work with are efficient
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The team that I'm on gets things done when needed even when we are short staffed.
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What needs to change to make the company culture better?
Stressful place to work at
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What did you like most about the interview process?
It was a standard interview
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The interview process moved quickly.
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The manager was very easy to talk to, I didn't even feel like I was being interviewed but having a conversation with someone
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It was my first job so it was easy
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They interacted well with me. They explained well the job and the needs of the job.
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What would you improve about your company's interview process?
First thing start drug testing!!!!!!!!!!!!!
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What makes you most happy at work?
My coworkers were the only positive about going to work.
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The new friends I've made since I've been here
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The interaction we get with customers and coworkers.
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What's going wrong and how can it be improved?
Same as above, we need more employees to handle the customers. When you have only one employee that is available to wait customers at a deli because there are 100's of other jobs that need to be done, customers get upset! If I was shopping there I'd walk out!
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I believe they need to focus on retaining quality employees
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