Heartland Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
From the building to walking in the door everyone make you feel like family
Review from Customer Support Dept
i love the experience here so far it is better then i thought
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Very welcoming overall from the team and the company itself. They want us to learn and succeed.
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Review from Customer Support Dept
What do you like best about the leadership team?
nice and know how to communicate
Review from Customer Support Dept
they care about the people
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The approachability of everyone on the team
Review from Customer Support Dept
Their main goal seems to be improvement and support, whether the employee has been here 2 months or 2 years.
Review from Customer Support Dept
They are always available. It doesn't matter if it's to help with a client issue or check in on you as an individual (especially on busy/stressful days). The amount of empathy and compassion displayed by my leaders is wonderful.
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What does the leadership team need to get better at?
Being supportive, valuing quality over quantity rather than the reverse, training, setting realistic expectations.
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Holding people accountable for failing to do their day to day jobs.
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They only care about new sales, not retaining customers. They care more about call scripts than getting the problem fixed.
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What is the best part about your compensation package?
The benefits is great The benefits is great
Review from Customer Support Dept
401k, stock, daycare available for children
Review from Customer Support Dept
The baseline benefits are my favorite
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Healthy amount of time off, fairly priced benefits, company matched 401k %, and regular compensation for working late/holiday when requested
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The amount of available leave time.
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Why do you feel undervalued and what would make you feel better about your compensation?
Not paid enough for having to mentally retain this much information and have it ready at the drop of a hat or aka call
Review from Customer Support Dept
fight to get better deductions on the benefits
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I work weekends when I am busy. I have a heavy work load that is not equally shared. they know I can handle the work, so I get stuck doing it. I know how much money I help make for this company, yet bonuses were taken away nor do I receive the laughable spot bonuses in lieu of my previous bonus.
Review from Customer Support Dept
Giving us annual raises while the executives live in mansion and multiple homes.
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We deserve more pay. We are treated like common customer service representatives but our technical knowledge is very high. Similar tech support reps in our industry make almost twice as much and our insurance is outrageous
Review from Customer Support Dept
What are some of the best things about your team?
everyone is so nice and willing to help
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very kind, caring, teamwork is important
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Their ability to work together
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We have a vibrant team with a menagerie of personalities and expertise. Each person is able to contribute in a different way to support the team.
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Everyone is available to answer questions and support me as a new hire. This doesn't only apply to my team or neighbor team, but almost every person in the office I've interacted with professionally has been very helpful.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
All of my coworkers are lazy, refuse to work, and are never held accountable for their lack of contributions.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The people here are great, management, and feel like family
Review from Customer Support Dept
everybody in nice and is willing to help you if u need it
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The energy that everyone brings to the environment
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The support from coworkers and the interactions provided by the different personality types working together.
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There's an underlying environment of respect.
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What needs to change to make the company culture better?
We are understaffed and ignored when we complain about anything
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Coming to learn new things, and learning about the company
Review from Customer Support Dept
i have all the tools for success
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The Conversations with my coworkers
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Solving problems and achieving merchant retention
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Getting to help a client who needs the help.
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What's going wrong and how can it be improved?
Quantity over quality, clients aren't valued, little support, no guidance, poor communication, no training. All of which need to be reversed completely.
Review from Customer Support Dept
understaffed need to hire more quality people
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wish to have 10 hours working days if possible.
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The attitude in my department. How my boss treats women but praises the men on our team. "Women are stupid once a month because they lose all the blood from their brain." "You have to be an attractive woman to get promoted."
Review from Customer Support Dept
Pay attention to your employees. We know what the costumers want.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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