HubSpot CS Rep Employee Reviews

I've been with HubSpot for over 8 years. In that time I've advanced my career, built meaningful relationships, shipped features, and worked along side incredible mentors

Review from Customer Support Dept

HubSpot has high standards and it's fast paced, so it's not for someone who wants to coast. But the environment is exciting, the people are incredibly smart, and the company truly values it's employees. It's a really fantastic place to work.

Review from Customer Support Dept

I've been here for a decade for a reason :)

Review from Customer Support Dept

I've been here almost 5 years and loved it. I plan to be here till I die!

Review from Customer Support Dept

HubSpot provides the stepping stone into growing a diverse set of skills.

Review from Customer Support Dept

I appreciate the transparency of the leadership team at HubSpot. They've led us through very uncertain times from remote work to the AI wave.

Review from Customer Support Dept

The leadership team at HubSpot is very transparent about all of the decisions made and they're great about making decisions that set up HubSpot for long term success, not fleeting, short term wins.

Review from Customer Support Dept

they take bold and hard risks

Review from Customer Support Dept

transparent, humble, always looking to improve/learn and grow

Review from Customer Support Dept

Their passion, dedication, and transparency

Review from Customer Support Dept

Fair market compensation and performance based RSU

Review from Customer Support Dept

The stock grants have made a huge difference in my overall compensation, especially with how much the stock has grown over the past few years.

Review from Customer Support Dept

equity, paid leave, unlimited vacation, no meeting fridays, 5 yr sabbatical, lots of mental health resources and support

Review from Customer Support Dept

The best part of my benefits/compensation is that I have unlimited time off; this marks a clear prioritization of health and family life.

Review from Customer Support Dept

tuition reimbursement anually is an awesome perk

Review from Customer Support Dept

Based on the increase in work over the past two years and the initial expectation to understand a fair amount of CSS & HTML, we should be paid more competitively in this market.

Review from Customer Support Dept

within my team I am paid less because I was an internal promotion. Within my org I am grossly underpaid and within the company we are given pennies compared to orgs like sales.

Review from Customer Support Dept

Here at Hubspot - we take control of our growth, with that I have taken on many projects that help the growth of my team but aren't necessarily part of the promotion criteria.

Review from Customer Support Dept

I think the amount of work Support does and the amount they are expected to know warrants a little bit more pay. I think it is great that we have seen these tides start to change, but there is still work to be done

Review from Customer Support Dept

For employees that rise through the ranks internally, compensation continues to be a pain point. Often times it feels like 2 Years HubSpot experience is worth more externally than internally. Luckily the growth opportunity and benefits make it worthwhile

Review from Customer Support Dept

The teams that I work with are filled with highly effective, empathetic people. You don't feel like a cog in a machine, instead you feel like a valued team mate

Review from Customer Support Dept

Everyone that works here is incredibly smart and genuinely wants to do a great job. It makes it easy to show up to work everyday and product good work.

Review from Customer Support Dept

smart, growth mindset, bias for action

Review from Customer Support Dept

gritty, care about customers, team players

Review from Customer Support Dept

Our shared vision and sense of purpose

Review from Customer Support Dept

The people at HubSpot are incredible. The underlying culture has remained unchanged through out the years

Review from Customer Support Dept

People tend to have very can do attitudes and are open to hearing new ideas.

Review from Customer Support Dept

the humility and transparency that our leaders live up to

Review from Customer Support Dept

our commitment to our customers and making the experience better for them

Review from Customer Support Dept

Everyone is trying to be humble, empathetic, adaptable, remarkable, and transparent (H.E.A.R.T.)

Review from Customer Support Dept

I enjoyed the transparency and everything was made very clear.

Review from Customer Support Dept

Conversational interviews are less pressure

Review from Customer Support Dept

Working together with my team to deliver tangible customer value. Seeing the happy faces on customers (literally and through the data) gives me a sense of satisfaction

Review from Customer Support Dept

The people I work with. They're just amazing.

Review from Customer Support Dept

solving hard problems and challenges, collaborating with peers on different approaches, achieving goals

Review from Customer Support Dept

never-ending learning, the people I work with, our mission, our customers

Review from Customer Support Dept

I love my job and the impact I have

Review from Customer Support Dept

work is work, but work at hubspot is better than most places

Review from Customer Support Dept