IBM Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Overall is a great place to work, with great opportunities of growth and learning
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I'm grateful to be working at a company pioneering the hybrid cloud model in Zero trust security
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What do you like best about the leadership team?
the coaching done has very good value
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Good vision and well-balanced perspectives across the team from what I can tell
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I like how the team executes in a timely manner while having clear Communication and vision for the future.
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they truly operate under the values and Tao of HashiCorp. It's seen in their day to day operation of this company.
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Dave has great vision and confidence
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What does the leadership team need to get better at?
Enforcing boundaries with customers who abuse service providers.
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HashiCorp has gotten worse since IPO now that we are beholden to investors like never before
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Do not ask employees to change their personality; do care about every employee result, not only about the team's result; please do interact with the youngest colleagues in the same way you interact with the senior ones/biologically older ones.
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Transparency and speaking to individual contributors who aren't in sales.
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Better compensation and benefits for its tenured employees.
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What is the best part about your compensation package?
my base salary is good
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Regular opportunity for promotions so far
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I find the RSU allocation to be attractive.
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competitive salary and excellent health care
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The pay is good for my role
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Why do you feel undervalued and what would make you feel better about your compensation?
I took a pay cut last year and no one ever discussed it with me. I've had benefits taken away and was expected to smile and move on with my life.
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My salary is less compared to the outside market
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I'm scared to answer this question honestly
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I know my peers' compensation and there are differences that our manager can't explain, even if we have same role and same years of experience, and positive feedback too.
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I have been denied my request to discuss a career plan. No one even bothered to talk to me about compensation adjustments this year and last year I was told that I was lucky to be getting an adjustment at all. I have no options for advancement in this company.
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What are some of the best things about your team?
really friendly, knowledgeable and open people
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Great attitude, easy to work with, accountable, friendly!
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The need to get some face time is critical when the company is a remote first culture. My team is empathic and takes full responsibility in backing one another up.
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many are brilliant... most also embody the HashiCorp principles.
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They are truly a team, and work together to make a better team
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What do your coworkers need to improve and how could you work together better?
organize, start a union for support staff
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show up, enthusiasm for the company/team/product.
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They need to start responding faster to job related topics and to learn and study more about the job we do.
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get more experience and learn to be patience. also the skill level needs to be semnificantly improved
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They may need to deal with their relationship as a team first.
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What is most positive about the culture and environment at your company?
the learning culture is very good
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Good communication culture! lots of neat Slack channels for interacting with a variety of people across different topics
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remote work makes it possible to disconnect from the drama
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Open culture which allows you to share honest feedback without feeling isolated.
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they truly value DEI; and value our work life balance.
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What needs to change to make the company culture better?
Less focus on metrics and more focus on solving the problems that our customers face. We have customers who can't get the help that they need because no teams will step up and take responsibility.
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Work towards professionalism. And behavior concerns togather to bring our company to next level
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Get rid of metrics that don't serve customers or the company.
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IBM: saber o que tenho que fazer (no dia a dia de trabalho, as obrigações com a IBM), ter acesso a rede da IBM, melhorar a questão do assédio moral (bullying
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Manager's play a very important role in managing a team(obviously) It becomes hard to create a positive environment when your leads are manipulative & does not promote unity of the team.
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What did you like most about the interview process?
It seemed fair, but it was also many years ago before the horrible morale issues following the enormous layoffs
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Professional and fair. Very thought provoking
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Not sure as I personaly am not involved
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It went by fast, and I started work right away
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The interviewer made me feel relaxed.
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What would you improve about your company's interview process?
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What makes you most happy at work?
the learning opportunity is great
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Coming up with a solution by myself/with someone else that genuinely makes someone else's day/life easier. :)
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Recognising others and helping them grow and achieve their full potential. Getting recognition for the work done.
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when I'm able to effectively doing my job
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Working with my direct team
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What's going wrong and how can it be improved?
Management isn't paying attention to what customers need, or isn't doing anything to meet those needs.
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Benefits shouldn't be taken away while saying "we're matching our peers". We're HashiCorp, our peers are corporate machines
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There's not enough focus on removing roadblocks from the success of our customers. There is entirely too much focus on meeting specific metrics without understanding what purpose those metrics serve.
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I have been asked to slow down
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My manager is micromanaging and isn't able to communicate clear goals that are possible to achieve.
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What do you like best about your company?
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What would you most like to see improved at your company?
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