IBM – At the beginning of was great, then I realized that the corporate values are ignored by management | Comparably

IBM – At the beginning of was great, then I realized that the corporate values are ignored by management

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EMPLOYEE
PARTICIPANTS
3752
TOTAL
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102615

At the beginning of was great, then I realized that the corporate values are ignored by management

Briefly describe your overall experience at your company

I've had four managers in three years. The only one of them who was actually trained as a manager was demoted, the others have no managerial experience. My feedback is criticized and I'm told to keep my opinion to myself in meetings. I have a poor experience working here.

Briefly describe your overall experience at your company

no way to advance and I'm treated like I don't matter

What do your coworkers need to improve and how could you work together better?

organize, start a union for support staff

What does the leadership team need to get better at?

Enforcing boundaries with customers who abuse service providers.

What is most positive about the culture and environment at your company?

remote work makes it possible to disconnect from the drama

What does the leadership team need to get better at?

Transparency and speaking to individual contributors who aren't in sales.

What needs to change to make the company culture better?

Get rid of metrics that don't serve customers or the company.

What are some of the best things about your team?

Working together in spite of efforts of management to keep us apart.

What's going wrong and how can it be improved?

My manager is micromanaging and isn't able to communicate clear goals that are possible to achieve.

What's going wrong and how can it be improved?

Management isn't paying attention to what customers need, or isn't doing anything to meet those needs.

Why do you feel undervalued and what would make you feel better about your compensation?

Management won't discuss a professional development plan or my future with the company with me at all.

What does the leadership team need to get better at?

Honest communication about changes being made. Why are we making them, what problem are we trying to solve. Also set achievable goals that can be measured month to month.

What's going wrong and how can it be improved?

There's not enough focus on removing roadblocks from the success of our customers. There is entirely too much focus on meeting specific metrics without understanding what purpose those metrics serve.

What are some of the best things about your team?

My coworkers pickup the ball when it's dropped by management. Our job is effectively to mitigate the damage that is done by the brand new managers and their lack of experience.

Why do you feel undervalued and what would make you feel better about your compensation?

I took a pay cut last year and no one ever discussed it with me. I've had benefits taken away and was expected to smile and move on with my life.

What needs to change to make the company culture better?

Less focus on metrics and more focus on solving the problems that our customers face. We have customers who can't get the help that they need because no teams will step up and take responsibility.

Why do you feel undervalued and what would make you feel better about your compensation?

I have been denied my request to discuss a career plan. No one even bothered to talk to me about compensation adjustments this year and last year I was told that I was lucky to be getting an adjustment at all. I have no options for advancement in this company.

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