
I've had four managers in three years. The only one of them who was actually trained as a manager was demoted, the others have no managerial experience. My feedback is criticized and I'm told to keep my opinion to myself in meetings. I have a poor experience working here.
no way to advance and I'm treated like I don't matter
organize, start a union for support staff
Enforcing boundaries with customers who abuse service providers.
remote work makes it possible to disconnect from the drama
Transparency and speaking to individual contributors who aren't in sales.
Get rid of metrics that don't serve customers or the company.
Working together in spite of efforts of management to keep us apart.
My manager is micromanaging and isn't able to communicate clear goals that are possible to achieve.
Management isn't paying attention to what customers need, or isn't doing anything to meet those needs.
Management won't discuss a professional development plan or my future with the company with me at all.
Honest communication about changes being made. Why are we making them, what problem are we trying to solve. Also set achievable goals that can be measured month to month.
There's not enough focus on removing roadblocks from the success of our customers. There is entirely too much focus on meeting specific metrics without understanding what purpose those metrics serve.
My coworkers pickup the ball when it's dropped by management. Our job is effectively to mitigate the damage that is done by the brand new managers and their lack of experience.
I took a pay cut last year and no one ever discussed it with me. I've had benefits taken away and was expected to smile and move on with my life.
Less focus on metrics and more focus on solving the problems that our customers face. We have customers who can't get the help that they need because no teams will step up and take responsibility.
I have been denied my request to discuss a career plan. No one even bothered to talk to me about compensation adjustments this year and last year I was told that I was lucky to be getting an adjustment at all. I have no options for advancement in this company.