Invitation Homes Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Working is has paved so many opportunities for me within my role with IH.
Review from Customer Success Dept
My overall experience has been very inspirational. Im very impressed
Review from Customer Success Dept
What do you like best about the leadership team?
The leadership team cares and are always on top of whats important us.
Review from Customer Success Dept
the team work and diversity
Review from Customer Success Dept
I like that my leadership team show real concern for my wellbeing and for my understanding to grasp all that I am being trained on.
Review from Customer Success Dept
being able to working together
Review from Customer Success Dept
The integrity and passion is what I like best about the leadership team.
Review from Customer Success Dept
What does the leadership team need to get better at?
Take accountability of their actions and who they hire to put in management.
Review from Customer Success Dept
Practicing the genuine care they preach with residents AND employees
Review from Customer Success Dept
Long term employees do not need to be micromanaged, new manager does not give constructive feedback and points out every employees flaws however small they may be. The workload is not achievable in the time allotted.
Review from Customer Success Dept
Customer service, leader ship, time management,
Review from Customer Success Dept
What is the best part about your compensation package?
Dedicated volunteer days in addition to sick days and vacation days - it's great to have them all in separate 'buckets'!
Review from Customer Success Dept
The company offers the benefits needed
Review from Customer Success Dept
The best part is the health benifits.
Review from Customer Success Dept
The insurance coverage is the best part of my compensation package
Review from Customer Success Dept
The 401k package that matches a percentage
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I think the experience I bring to the company is not being matched to the amount I am compensated. The title that was given does not seem accurate to my actual duties.
Review from Customer Success Dept
For the extra effort and work I do in my role i would like to see more of a raise.
Review from Customer Success Dept
I don't feel as though I am undervalued on purpose. I honestly don't think anyone knows exactly how hard we work in our roles with this position. Our job is very stressful, and it would feel nice to be recognized and thanked for the hard work.
Review from Customer Success Dept
Very much so, I feel we are treated as a number and not an employee.
Review from Customer Success Dept
I feel that we should be paid a fair wage for the amount of work we have to do. As a person who is responsible for 3 different department task and work that should be divided among several people. I don't feel the amount of pay is fairl
Review from Customer Success Dept
What are some of the best things about your team?
Everyone is deeply invested in doing the right things by and for our residents and prospects - it makes working with folks easier to know we're all aiming for the same thing
Review from Customer Success Dept
We are all capable as a team for tge everyday challenges
Review from Customer Success Dept
we all engage as a team
Review from Customer Success Dept
The best part about my coworkers is that they make the work environment very fun and entertaining but yet we still get our work completed.
Review from Customer Success Dept
We are more like family
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Hold everyone accountable for their own duties. Attendance is seeming to be lacking causing everyone else to pick up the slack.
Review from Customer Success Dept
We all need to be on the same playing field, communication, and RESPECT from a specific manager
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
There are always the will to assist employees that would need the assistance, I feel that there are resources for each of us should we need them.
Review from Customer Success Dept
I like the mix of cultures in the company.
Review from Customer Success Dept
The most positive about the culture at the company is the diversity
Review from Customer Success Dept
That we are a busy company
Review from Customer Success Dept
Your voice our family is most positive about the culture abd environment at Invitation Homes
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
How happy our resdidents are when we take care of what is needed to be fixed at their homes.
Review from Customer Success Dept
co-worker interaction, work goes by fast
Review from Customer Success Dept
When I have completed all my dashboards, and I have satisfied at least 7 out of 10 customers for the day, then I am happy. I really would like to satisfy ALL my customers/resident that I speak to on a daily basis, that would REALLY make me happy
Review from Customer Success Dept
Being able to assist resident and provide for my kids as a single mother working extra hard.
Review from Customer Success Dept
Leaving smiles on residents and earning profits for the company
Review from Customer Success Dept
What's going wrong and how can it be improved?
Honestly the only way to improve the work culture for me is to remove the one who thinks it is ok to talk to their team like we are less
Review from Customer Success Dept
The workload is not achievable, the information changes daily,
Review from Customer Success Dept
As a maintenance man I can get better informed and have information to give to the residence and I just go back-and-forth between CSR's and trying to figure out anything company should already provide information tools pretty much anything I need to get my Workday done without any stress
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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