26
NPS
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Johnson & Johnson is ranked #89 in Global Top 100 BrandsAwards & Recognition
Johnson & Johnson is ranked #89 in Global Top 100 Brands
Awards & Recognition
About Johnson & Johnson's Brand
Johnson & Johnson engages in the research and development, manufacture and sale of a range of products in the healthcare field. Johnson & Johnson’s brand is ranked #89 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Johnson & Johnson. When compared to other organizations within the Consumer Goods industry, Johnson & Johnson is ranked #13. Among its major competitors, Johnson & Johnson is ranked in 6th place for NPS while Colgate Palmolive is 1st, and Merck is 2nd. Overall, Johnson & Johnson has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $428.68B
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Johnson & Johnson Ranking
- #89 / 100 in Global Best Brands
- #13 in Consumer Goods
- #4 / 4 of its competitors
Johnson & Johnson NPS
Johnson & Johnson's Net Promoter Score (NPS) is a 26 with 52% Promoters, 22% Passives, and 26% Detractors. Net Promoter Score tracks whether Johnson & Johnson's customers would recommend using the product based on a scale of -100 to 100.
Johnson & Johnson Overall NPS
| 52% | Promoters |
|---|---|
| 22% | Passives |
| 26% | Detractors |
Johnson & Johnson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 27 | Oct 2024 | 27 |
Nov 2024 27 | Nov 2024 | 27 |
Dec 2024 26 | Dec 2024 | 26 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 26 | Feb 2025 | 26 |
Mar 2025 26 | Mar 2025 | 26 |
May 2025 26 | May 2025 | 26 |
Jun 2025 26 | Jun 2025 | 26 |
Jul 2025 26 | Jul 2025 | 26 |
Aug 2025 26 | Aug 2025 | 26 |
Sep 2025 26 | Sep 2025 | 26 |
Dec 2025 26 | Dec 2025 | 26 |
How Other Brands Compare
Johnson & Johnson is ranked #4 for NPS among its competitors. Colgate Palmolive and Unilever come in first and second, with Procter & Gamble coming in at third. Among those competitors, it is the most valued company.
 Johnson & Johnson |  Colgate Palmolive |  Unilever |  Procter & Gamble | |
| Global Ranking | #89 | #39 | #69 | #92 |
| NPS | 26 | 35 | 31 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $428.68B | $67.40B | $7.12B | $330.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johnson & Johnson NPS by Gender
Male customers rated Johnson & Johnson's NPS 5 points higher than Female customers.
Male
37
Johnson & Johnson's NPS was rated 37 by Male customers on Comparably.
58%
Promoters
21%
Passives
21%
Detractors
Female
32
Johnson & Johnson's NPS was rated 32 by Female customers on Comparably.
54%
Promoters
24%
Passives
22%
Detractors
Johnson & Johnson NPS by Ethnicity
Johnson & Johnson's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 31 | Caucasian | 31 |
Hispanic or Latino 37 | Hispanic or Latino | 37 |
African American/Black 46 | African American/Black | 46 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Native American 0 | Native American | 0 |
Other 11 | Other | 11 |
Johnson & Johnson NPS by Age
Johnson & Johnson's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Johnson & Johnson NPS by Usage
Johnson & Johnson's NPS was rated the highest by customers who have used Johnson & Johnson's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 27 | 2 to 5 Years | 27 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years 49 | Over 10 Years | 49 |
Johnson & Johnson NPS vs. Competitors
Compared to its competitors, Johnson & Johnson's NPS is rated right above Pfizer, and is preceded by Bristol Myers Squibb.
| COMPANY | NPS Score | |
|---|---|---|
| Colgate Palmolive | 35 |
 | Merck | 35 |
| Unilever | 31 |
| Procter & Gamble | 28 |
 | Bristol Myers Squibb | 27 |
| Johnson & Johnson | 26 |
 | Pfizer | 0 |
Johnson & Johnson NPS vs Companies in Consumer Goods
In the Consumer Goods industry, Johnson & Johnson's NPS is rated right below Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
 | Lego Group | 54 |
 | Red Bull | 42 |
 | Bath & Body Works | 38 |
| Colgate Palmolive | 35 |
 | Hershey Company | 35 |
 | Crocs | 34 |
 | Gucci | 31 |
 | Tiffany & Co | 31 |
| Johnson & Johnson | 26 |
Johnson & Johnson Customer Reviews
Out of the 49 Johnson & Johnson customer reviews 44 were positive and 5 were constructive. Johnson & Johnson customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Johnson & Johnson Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Johnson & Johnson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Johnson & Johnson Customer Loyalty Score by Gender
Female customers rated Johnson & Johnson's Customer Loyalty score 3% higher than Male customers.
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Male
80%
Yes
Female
83%
Yes
Johnson & Johnson Customer Loyalty Score by Ethnicity
Johnson & Johnson's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Johnson & Johnson.
79
out of 100
Caucasian
85
out of 100
Hispanic or Latino
85
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
87
out of 100
Native American
89
out of 100
Other
Johnson & Johnson Customer Loyalty Score by Age
Johnson & Johnson's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 76% | 18-25 | 76% |
26-30 80% | 26-30 | 80% |
31-35 75% | 31-35 | 75% |
36-40 83% | 36-40 | 83% |
41-45 91% | 41-45 | 91% |
46-50 94% | 46-50 | 94% |
51-55 100% | 51-55 | 100% |
56-60 84% | 56-60 | 84% |
61-65 82% | 61-65 | 82% |
66+ 73% | 66+ | 73% |
Johnson & Johnson Customer Loyalty Score by Usage
Johnson & Johnson's Customer Loyalty score was rated the highest by customers who have used Johnson & Johnson's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Johnson & Johnson Customer Loyalty Score by Industry
Johnson & Johnson's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Banking and Financial Services industry customers.
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Johnson & Johnson Customer Loyalty vs. Competitors
Compared to its competitors, Johnson & Johnson's Customer Loyalty score is rated right above Pfizer, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Unilever | 84% |
| Merck | 80% |
| Procter & Gamble | 79% |
| Bristol Myers Squibb | 79% |
| Johnson & Johnson | 79% |
| Pfizer | 65% |
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Customer Loyalty for Other Consumer Goods Brands
In the Consumer Goods industry, Johnson & Johnson's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bath & Body Works | 87% |
| Lego Group | 86% |
| Colgate Palmolive | 85% |
| Red Bull | 81% |
| Hershey Company | 81% |
| Johnson & Johnson | 79% |
| Crocs | 79% |
| Gucci | 76% |
| Tiffany & Co | 73% |
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Johnson & Johnson Product Quality
4/5
Johnson & Johnson has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Johnson & Johnson Product Information
Johnson & Johnson’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Johnson & Johnson's product the highest. Reviewers from the Banking and Financial Services industry rated Johnson & Johnson the lowest at 4.4.
- Website
- http://www.jnj.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Quick Insights into Johnson & Johnson Product Quality
Johnson & Johnson's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Johnson & Johnson Product Quality the Highest
Ranked Johnson & Johnson Product Quality the Lowest
Johnson & Johnson Product Quality Score by Gender
Female customers rated Johnson & Johnson's Product Quality score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
Johnson & Johnson Product Quality Score by Ethnicity
Johnson & Johnson's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 4.3 | Native American | 4.3 |
Other 4 | Other | 4 |
Johnson & Johnson Product Quality Score by Age
Johnson & Johnson's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.9 | 56-60 | 3.9 |
61-65 4.5 | 61-65 | 4.5 |
66+ 4.1 | 66+ | 4.1 |
Johnson & Johnson Product Quality Score by Usage
Johnson & Johnson's Product Quality score was rated the highest by customers who have used Johnson & Johnson's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Johnson & Johnson Product Quality Score by Industry
Johnson & Johnson's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Architecture and Planning industry customers.
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Johnson & Johnson Product Quality vs. Competitors
Compared to its competitors, Johnson & Johnson's Product Quality score is rated right above Procter & Gamble, and is preceded by Merck.
| COMPANY | Product Quality Score | |
|---|---|---|
| Colgate Palmolive | 4.2/5 |
| Unilever | 4.2/5 |
| Merck | 4/5 |
| Johnson & Johnson | 4/5 |
| Procter & Gamble | 4/5 |
| Bristol Myers Squibb | 3.9/5 |
| Pfizer | 3.2/5 |
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Product Quality for Other Consumer Goods Brands
In the Consumer Goods industry, Johnson & Johnson's Product Quality score is rated right above Tiffany & Co, and is preceded by Crocs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lego Group | 4.5/5 |
| Red Bull | 4.2/5 |
| Colgate Palmolive | 4.2/5 |
| Gucci | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Hershey Company | 4.1/5 |
| Crocs | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Tiffany & Co | 4/5 |
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Johnson & Johnson Pricing
Johnson & Johnson ROI & Value For Money
3.9/5
Johnson & Johnson has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Johnson & Johnson Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Chemicals industry think that they had the lowest ROI from Johnson & Johnson.
Quick Insights into Johnson & Johnson ROI
Johnson & Johnson's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Chemicals industry.
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Ranked Johnson & Johnson ROI the Highest
Ranked Johnson & Johnson ROI the Lowest
Johnson & Johnson ROI Score by Gender
Johnson & Johnson's ROI score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Johnson & Johnson ROI Score by Ethnicity
Johnson & Johnson's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 4 | Native American | 4 |
Other 3.7 | Other | 3.7 |
Johnson & Johnson ROI Score by Age
Johnson & Johnson's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.2 | 46-50 | 4.2 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.7 | 56-60 | 3.7 |
61-65 4.9 | 61-65 | 4.9 |
66+ 3.9 | 66+ | 3.9 |
Johnson & Johnson ROI Score by Usage
Johnson & Johnson's ROI score was rated the highest by customers who have used Johnson & Johnson's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Johnson & Johnson ROI Score by Industry
Johnson & Johnson's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Chemicals industry customers.
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Johnson & Johnson Pricing vs. Competitors
Compared to its competitors, Johnson & Johnson's ROI score is rated right above Bristol Myers Squibb, and is preceded by Procter & Gamble.
| COMPANY | Pricing Score | |
|---|---|---|
| Colgate Palmolive | 4/5 |
| Merck | 4/5 |
| Unilever | 3.9/5 |
| Procter & Gamble | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Bristol Myers Squibb | 3.7/5 |
| Pfizer | 3.1/5 |
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ROI for Other Consumer Goods Brands
In the Consumer Goods industry, Johnson & Johnson's ROI score is rated right above Hershey Company, and is preceded by Lego Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Colgate Palmolive | 4/5 |
| Lego Group | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Gucci | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Crocs | 3.7/5 |
| Tiffany & Co | 3.7/5 |
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Johnson & Johnson Customer Satisfaction (CSAT)
Johnson & Johnson Customer Satisfaction (CSAT) Score
78 / 100
Johnson & Johnson has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
41%
Satisfied
37%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johnson & Johnson Customer Satisfaction
Johnson & Johnson's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Business Supplies and Equipment industry.
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Ranked Johnson & Johnson Customer Satisfaction the Highest
Ranked Johnson & Johnson Customer Satisfaction the Lowest
Johnson & Johnson Customer Satisfaction Score by Gender
Female customers rated Johnson & Johnson's Customer Satisfaction score 2 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 2% | |
Very Dissatisfied | 9% |
82 / 100
FemaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 3% | |
Very Dissatisfied | 3% |
Johnson & Johnson Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johnson & Johnson's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.
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79 / 100
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Hispanic or Latino
Johnson & Johnson's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
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88 / 100
Very Satisfied
47%
Satisfied
41%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to African American/Black
Johnson & Johnson's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.
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82 / 100
Very Satisfied
44%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
3%
CSAT according to Asian or Pacific Islander
Johnson & Johnson's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
45%
Satisfied
38%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
5%
CSAT according to Native American
Johnson & Johnson's Customer Satisfaction (CSAT) score was rated 58% according to Native American users and customers.
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58 / 100
Very Satisfied
44%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
CSAT according to Other
Johnson & Johnson's Customer Satisfaction (CSAT) score was rated 79% according to Other users and customers.
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79 / 100
Very Satisfied
23%
Satisfied
56%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
3%
Johnson & Johnson Customer Satisfaction Score by Age
Johnson & Johnson's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 82% | |||||||||||||||
| 31-35 | 78% | |||||||||||||||
| 36-40 | 89% | |||||||||||||||
| 41-45 | 88% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 78% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 66% |
Johnson & Johnson Customer Satisfaction Score by Usage
Johnson & Johnson's Customer Satisfaction score was rated the highest by customers who have used Johnson & Johnson's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Johnson & Johnson Customer Satisfaction Score by Industry
Johnson & Johnson's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Business Supplies and Equipment industry customers.
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}Johnson & Johnson Customer Satisfaction vs. Competitors
Compared to its competitors, Johnson & Johnson's Customer Satisfaction score is rated right above Pfizer, and is preceded by Procter & Gamble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unilever | 85% |
| Colgate Palmolive | 83% |
| Merck | 79% |
| Bristol Myers Squibb | 79% |
| Procter & Gamble | 78% |
| Johnson & Johnson | 78% |
| Pfizer | 57% |
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Customer Satisfaction for Other Consumer Goods Brands
In the Consumer Goods industry, Johnson & Johnson's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lego Group | 89% |
| Red Bull | 83% |
| Colgate Palmolive | 83% |
| Bath & Body Works | 81% |
| Hershey Company | 80% |
| Crocs | 79% |
| Gucci | 79% |
| Johnson & Johnson | 78% |
| Tiffany & Co | 72% |
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Johnson & Johnson Customer Service
4/5
Johnson & Johnson has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Johnson & Johnson's Customer Service
Address
One Johnson & Johnson Plaza, New Brunswick, NJ 08933
Website
http://www.jnj.com
Phone Number
(732)524-0400
Quick Insights into Johnson & Johnson Customer Service
Johnson & Johnson's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Chemicals industry.
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Ranked Johnson & Johnson Customer Service the Highest
Ranked Johnson & Johnson Customer Service the Lowest
Johnson & Johnson Customer Service Score by Gender
Johnson & Johnson's Customer Service score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Johnson & Johnson Customer Service Score by Ethnicity
Johnson & Johnson's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.6 | Native American | 3.6 |
Other 3.7 | Other | 3.7 |
Johnson & Johnson Customer Service Score by Age
Johnson & Johnson's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4 | 41-45 | 4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.5 | 56-60 | 3.5 |
61-65 4.8 | 61-65 | 4.8 |
66+ 3.9 | 66+ | 3.9 |
Johnson & Johnson Customer Service Score by Usage
Johnson & Johnson's Customer Service score was rated the highest by customers who have used Johnson & Johnson's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Johnson & Johnson Customer Service Score by Industry
Johnson & Johnson's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Chemicals industry customers.
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Johnson & Johnson Customer Service vs. Competitors
Compared to its competitors, Johnson & Johnson's Customer Service score is rated right above Procter & Gamble, and is preceded by Unilever.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| Colgate Palmolive | 4/5 |
| Unilever | 4/5 |
| Johnson & Johnson | 4/5 |
| Procter & Gamble | 3.9/5 |
| Bristol Myers Squibb | 3.8/5 |
| Pfizer | 3.1/5 |
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Customer Service for Other Consumer Goods Brands
In the Consumer Goods industry, Johnson & Johnson's Customer Service score is rated right above Red Bull, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lego Group | 4.2/5 |
| Gucci | 4/5 |
| Johnson & Johnson | 4/5 |
| Red Bull | 4/5 |
| Colgate Palmolive | 4/5 |
| Bath & Body Works | 4/5 |
| Hershey Company | 3.9/5 |
| Crocs | 3.8/5 |
| Tiffany & Co | 3.8/5 |
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Johnson & Johnson as an Employer
4.2/5
Johnson & Johnson has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Johnson & Johnson scored a 26 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Johnson & Johnson would recommend the brand to a friend. ENPS measures how likely Johnson & Johnson employees would recommend working at Johnson & Johnson to a friend.
Net Promoter Score
26
NPS Score
| 52% | Promoters |
|---|---|
| 22% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
Johnson & Johnson is ranked #89 in the Global Top 100 Brands. It ranks just behind Mastercard and just ahead of Uber.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
87 |  | Baskin Robbins |  | Dave Hoffmann | Travel and Hospitality |
88 |  | Mastercard |  | Michael Miebach | Banking and Financial Services |
89 | | Johnson & Johnson | | Joaquin Duato | Consumer Goods |
90 |  | Uber |  | Dara Khosrowshahi | Travel and Hospitality |
91 |  |  | Elon Musk | Tech | |
92 | | Procter & Gamble |  | David Taylor | Consumer Goods |
93 |  | 7-Eleven |  | Joseph M. DePinto | Retail |
Consumer Goods Ranking Snapshot
Johnson & Johnson is ranked #13 in the Consumer Goods Industry. It ranks just behind Unilever and just ahead of Procter & Gamble.
| RANK | COMPANY | Location | |
|---|---|---|---|
11 |  | Versace | Austin |
12 | | Unilever | |
13 | | Johnson & Johnson | New Brunswick, NJ |
14 | | Procter & Gamble | Cincinnati, OH |
15 |  | 3M | Saint Paul, MN |
16 |  | Philips | Cambridge, MA |
17 |  | Bose | Framingham, MA |
