ModivCare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great company to work for. Great LEADS and Supervisors here at Modivcare.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I am supervisor of overnight shift
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Crappy don't care about nothing but adherence
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They are personable and kind
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My supervisor is really cool. She really worked with me when i was having a hard time.
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Very helpful in time in need. They are a great TEAM!!!
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What does the leadership team need to get better at?
Really listening to the team and not having it be just about stats and policy.
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They will try harder to find an excuse not to help you, than they would ever dream of spending to help you. This goes for their "members" as well as their employees. It's really quite sad, especially when you want to try to do a good job and get looked at like you are an idiot.
Review from Customer Support Dept
What is the best part about your compensation package?
That the company matches up to 9% on our 401k
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Benefits, and I get pro
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The pay is not great for the amount of work they expect you to do. Taking more calls from 5 other states and learning new processes and making more phone calls but there's not compensation increase. This company is very cheap for the amount of money they make the CSRs should be paid more than 11$/hr
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After 90 days you get 40 hrs of paid time.
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Why do you feel undervalued and what would make you feel better about your compensation?
Very low pay, can't even get approved for days off
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No matter how well I do, they never come to me with anything positive, and they love an opportunity to talk down to you or treat you like your are a moron. I would feel better if they didn't try to get out of paying you your bonus when you finally qualify for one.
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What are some of the best things about your team?
All my agents strive to be top performers
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I love my team it's the leadership
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It is like one big family if someone needs help they know they could ask and anyone would be willing to answer
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They are great workers and team players
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What do your coworkers need to improve and how could you work together better?
Work on being a team and not being individual on a team.
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This company throws away employees. That's why now during the the time of corona virus, they are offering bonuses for people to work extra hours because everybody quit to collect unemployment because they cant keep their employees safe, and no one wants to risk their health to help them.
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Need not to be so judgemental.
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What is most positive about the culture and environment at your company?
No matter your past, if you show a want to be with modivcare and you are serious, they will give you a shot at any position
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They have Unlimited overtime for now..
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There is a lot of diversity
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Its stressful due to the nature of the job and the type of people we have to deal with on a daily basis
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Always feeding us with food, and giving us Small incentive for when we come out on top.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
Fast respectful and very easy
Review from Customer Support Dept
The ease and being in a group instead of by yourself.
Review from Customer Support Dept
Gave me tips to improve on
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What would you improve about your company's interview process?
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What makes you most happy at work?
Helping people.knowing you made a person's day by setting up their transportation in a patient and kind way
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The money I make is good
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That im earning good money
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What's going wrong and how can it be improved?
Executive need to listen to members complaint and work on getting that better. Also work with transportation providers who are competent and pay them on time.
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We need better transportation providers
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What do you like best about your company?
I Like that theirs opportunity for growth
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What would you most like to see improved at your company?
Better learning strategies
Review from Customer Support Dept