Pilot Flying J Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Drama inside the work place
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Respectful and helpful to anyone
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Professional and has great communication skills makes job better to perform my duties as a maintenance member
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They have lots of years with the company
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What does the leadership team need to get better at?
Being able to train properly. Not everone who walks through the can be trained the same way as everyone. There needs to be better training for people that have a hard time catching on. Appreciate your employees you have on the rooster. We get little appreciation at all.
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Coaching people appropriately (not screaming at them in front of guests), actually pitching in, not committing time card fraud
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Doing the right thing and not tolerating mediocre performance from management level employees.
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Store 092 losing alot of employees
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A whole new team of managers and coworkers
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What is the best part about your compensation package?
Restock everything when the truck comes
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Because I want to work for thr company but the company doesnt value us. We are just workers. Hours keep getting cut i can barley ay my bills with these checks.
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Treated like an object rather than a person and over worked for minimum wage.
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Other make more is not fair
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What are some of the best things about your team?
My new team works together
Review from Customer Success Dept
We have great team work skills that makes our. Job easier to help the truck drivers
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We always try and have fun.
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What do your coworkers need to improve and how could you work together better?
Customer service, cleaning, stocking, showing up
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My coworkers need to be trained right!
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They need to be held accountable for their actions, behaviors and inappropriate behavior/treatment of their coworkers.
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Professionalism would be nice they are very unprofessional
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What is most positive about the culture and environment at your company?
Certain employees make the environment of the company little pesst stressful.
Review from Customer Success Dept
Clocking out and leaving for the day
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You feel good doing your job
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The customer for the most part. Some of the employees stink to much foolishness. Too much cell phone use
Review from Customer Success Dept
The benefits and weekly Pay
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What needs to change to make the company culture better?
There are 3 employees who are bullies and intimidating at the job.
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What did you like most about the interview process?
I dosnt like how i was lied to when i came for the interview i was told it was for wendys not the travel side or deli. I aplied bc i was workong at a gas station. But was fooled whej i got to the interview
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Updates, what new stuff we gonna have and mostly we getting new stuff, or we gotta do extra cleaning
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The equal opportunity to show your work
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They let me know right away if I had the job
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What would you improve about your company's interview process?
Have only the department manger there instead of managers from other departments .
Review from Customer Success Dept
Everything honestly, it was very strange
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Better standards in management and then people will want to work there
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Maybe talk more about the company and work environment instead of yourself and the long lasting friendship you have with the manager
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Everything nothing is good store 092
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What makes you most happy at work?
When i am respected and appreciated for the hard work we are doing even tho i am working a position i am not getting paid for.
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Helping the customers are my favorite part working
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The routine that doesn't change
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When a customer thanks me for being there for them and appreciates my effort
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What's going wrong and how can it be improved?
Customers aren't able to get in and get out quickly due to staffing and people working have zero working with the public skills.
Review from Customer Success Dept
The overall mentality and attitude of this location. The bad apples need to be replaced.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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