PlanSource Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I am very blessed to have come across a remote job. My experience is a 10/10
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Pushing the needle to drive sales
Review from Customer Support Dept · Posted 18 days ago
They’re not only invested in the company, but also in their employees. They appear genuine
Review from Customer Support Dept
They are the best! Very supportive and helping!
Review from Customer Support Dept
I was just employed three months ago therefore, I am still getting to know our leadership team but, based on my teammates, everyone is very happy with the transparency and the direction the organization is going.
Review from Customer Support Dept
Transparent and have good vision for future of the business.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of PlanSource yet.
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What is the best part about your compensation package?
The benefits offered emphasize mental health and self-care, empowering employees to show up as their best selves. Additionally, it supports professional development, encouraging continuous growth and learning.
Review from Customer Support Dept
great pay overall and good start pay
Review from Customer Support Dept
I do like that overall it is a well balanced package that it doesn't only focuses on the monetary compensation.
Review from Customer Support Dept
Bonus potential and reasonably cost for family medical coverage.
Review from Customer Support Dept
I feel that my compensation is fair for my workload!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the market and my experience, it could be better.
Review from Customer Support Dept
Going rate for similar positions with other companies pay more and offer full-remote. Several people have left PlanSource to new companies doing similar roles for higher pay and/or full remote.
Review from Customer Support Dept
Compensation of tenured employees is not in line with new hires being hired in comparable roles with less company and industry knowledge.
Review from Customer Support Dept
There is no pay transparency or equal pay among job tiers. Different departments may have less overall responsibility but paid more. PlanSource says they "Pay for Performance" but that has been used to pay people unfair base pay with hopes that a merit increase will fix it to market in a few years
Review from Customer Support Dept
I do not feel undervalued, in fact, it is opposite. We get more and more responsibilities, get asked to cover roles that are empty, but we receive zero compensation. A small merit increase needs to cover not only recognition for last years work, but also a pay increase for moving up to another role.
Review from Customer Support Dept
What are some of the best things about your team?
We collaborate to help one another problem solve.
Review from Customer Support Dept
helpful, supportive, generous & the best
Review from Customer Support Dept
The team is very dedicated and everyone is always willing to help each other. They do great cross functional work and always think of our customers and how the work impacts each other
Review from Customer Support Dept
Hardworking, open to feedback, desire to grow.
Review from Customer Support Dept
Their commitment to assist and help.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers are productive, however they need to answer emails timely.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone seems welcoming and genuine.
Review from Customer Support Dept
everything is positive about my work environment
Review from Customer Support Dept
I have been able to create great relationships with the people I work with; I worked at Plansource for 6 years close to 7 before returning earlier this year.
Review from Customer Support Dept
Leadership team embodies the core values.
Review from Customer Support Dept
The willingness to provide a quality level of service for our clients.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of PlanSource yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of PlanSource yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Collaborating with my team and the work environment.
Review from Customer Support Dept
The people, they are all funny and have a sense of humor
Review from Customer Support Dept
I love the learning process of having something knew almost every day that I had not experience before.
Review from Customer Support Dept
The people and challenges I am able to overcome. Fixing real problems.
Review from Customer Support Dept
The ability to interact with my clients.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I think that the updates to our executive leadership can be positive improvements, and I am open to seeing where they take PS. The past few years we have focused on bottom line and fine prints with clients and damaged a lot of relationships that we need to work to recover now.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of PlanSource yet.
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What would you most like to see improved at your company?
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