Providence Health & Services Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I love working here. My team is hard working and sincerely cares about our customers and patients.
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What do you like best about the leadership team?
Is a team of experienced practitioners.
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There is great communication and I feel our concerns and opinions are heard.
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What does the leadership team need to get better at?
Communication and equality for all team members
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The leadership team needs to get better at realizing that budget cuts should include cutting administrative positions not healthcare personnel that actually use their brains and do real work for the community to save lives and carry out healthcare tasks that are absolutely needed.
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The manager I report to is awesome. very understanding and great to work for. Shes one of the only reasons im still working here.
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What is the best part about your compensation package?
I am able to save for retirement.
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You are given HSA money every year to help with your higher deductible which is appreciated.
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Why do you feel undervalued and what would make you feel better about your compensation?
I believe the company retirement contribution is pitifully low.
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Doing patient care takes a lot of work and knowledge. We are underpaid for the risks that we are exposed to on a daily basis and the work that is given to us. Administration likes to fill their pockets while all employees are paid very little in comparison to other hospitals of different companies.
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What are some of the best things about your team?
They work well together inspite of chaos .
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We are a cohesive group of adults who believe in hard work and dedication to our customers.
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My team is always excited to be here for our patients.
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The whole team of active healthcare workers (doctors, nurses, respiratory therapists, laboratory workers, pharmacy workers and CNA’s) are the best and make a great work environment.
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What do your coworkers need to improve and how could you work together better?
Not be back-stabbing, lying, unethical individuals.
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They could stop walking around talking to people for hours a day and help out with the work instead.
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What is most positive about the culture and environment at your company?
We emphasize a culture of caring, for our patients as well as for our colleagues.
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Most of the employees genuinely care about each other and our patients.
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Everyone works well as a team and mistakes are easily fixed or handled.
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People are friendly enough here for the most part.
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What needs to change to make the company culture better?
This particular clinic has a lot of problems. I am sure the hospital is run much more effectively.
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What did you like most about the interview process?
This was over 8 years ago, but I remember it being a good process, meeting twice with managers before an offer was given.
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The questions were interesting and I feel that they really wanted to find a good fit, not just someone to fill a space.
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What would you improve about your company's interview process?
Lots of steps and the delays were much too long.
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What makes you most happy at work?
Steady and progressive duties that lead to customer satisfaction. I wish we had better issue tracking tools. ServiceNow is so slow.
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I feel like I am making a difference in my world.
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Working with coworkers that I consider family and being about to make a positive change in a person’s life.
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What's going wrong and how can it be improved?
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What do you like best about your company?
The culture of caring for our patients and our colleagues.
Review from Customer Support Dept
What would you most like to see improved at your company?
More and greater retirement benefits.
Review from Customer Support Dept