Public Storage Customer Support Department Employee Reviews

Overall experience is great. I have a good team, and I love the work I do, though it can be quite challenging which makes it all more admirable for me.

Review from Customer Support Dept · Posted 18 days ago

Its been a great experience so far, never stressed out or feeling like i cant get help.

Review from Customer Support Dept · Posted 24 days ago

I feel very happy and lucky to be a part of such a great team .

Review from Customer Support Dept · Posted 25 days ago

I have been with the company for a short time and I am not impressed at all all the facilities that I have been too are poorly run and need to be cleaned

Review from Customer Support Dept · Posted a month ago

Working for this company has been the best experience i have had it is well organized and great communication and advancement

Review from Customer Support Dept

They all have clear strategic plans for the buisness and are transparent about it.

Review from Customer Support Dept · Posted 18 days ago

Extremely understanding and supportive of you and the work youre exected to do.

Review from Customer Support Dept · Posted 24 days ago

What I like best about the leadership team is that the know there is no I in team and that it takes all of us to make that team happen , they are very supportive and make being part of a team amazing .

Review from Customer Support Dept · Posted 25 days ago

I love the communication they keep with the employees and themselves , I like the way they interact with the employees when they need help or guidance.

Review from Customer Support Dept

They understand the need for work and life balance

Review from Customer Support Dept

There is no company morale my coworkers do not seem to care it's like they come to work put in their hours and leave. This is a very important missing piece in the company. I also feel like no matter what amazing things I do to improve the facility it is not recognized

Review from Customer Support Dept · Posted a month ago

The workplace culture feels toxic and unsupportive. Training is poor, and employees are often left unprepared. Leadership avoids addressing customer concerns, leaving front-line staff to handle hostility and unresolved issues without proper support.

Review from Customer Support Dept

Communication, hiring the right candidates for the right property, accountability, paying us what we're worth and holding everyone to the same standard and stop making excuses!

Review from Customer Support Dept

Pay Better and Not Push Employees so hard

Review from Customer Support Dept

They offer a generous 401K

Review from Customer Support Dept · Posted 18 days ago

It seems like a good deal

Review from Customer Support Dept · Posted 24 days ago

I think just being able to have it is what?

Review from Customer Support Dept · Posted 25 days ago

Everything on the package is great

Review from Customer Support Dept

The benefits is the best part. Granted pay is fine not complaining but could be slightly better. However the benefits most definitely makes up for it

Review from Customer Support Dept

Getting paid more money would be nice. And being recognized with bonuses would be nice.

Review from Customer Support Dept · Posted a month ago

Im fine with the pay but the pay to hour ratio is less than what i like. Im aware of the companys work/life balance, however since everything I do is on weekends and everyone I know is off on weekends I dont really do much on the days I have off and wish I could just be scheduled on them.

Review from Customer Support Dept · Posted a month ago

Because of my role and resposibilities as a property manager, I feel low balled. Compensation should definitely be more then it should or at least a pay increase after the 90 days of working

Review from Customer Support Dept

Work compensation balance. Too much work for the pay

Review from Customer Support Dept

I feel undervalued because the workload and expectations do not match the compensation. Incentives should reflect employee performance and effort, not NPS scores that are often impacted by unresolved corporate and operational issues outside of site staff control.

Review from Customer Support Dept

Everyone focuses, and put in their best to their jobs

Review from Customer Support Dept · Posted 18 days ago

Always willing to help you, teach you, and work with you as a team

Review from Customer Support Dept · Posted 24 days ago

With most of my coworkers they work just as hard as I do and that makes being apart of this time worth it .

Review from Customer Support Dept · Posted 25 days ago

I love how welcoming and helpful everyone is

Review from Customer Support Dept · Posted a month ago

Communication, teamwork, helpful, always available in a tough situation

Review from Customer Support Dept

They could be friendlier and more helpfull

Review from Customer Support Dept · Posted a month ago

Trainers should create a more positive and professional environment. Focusing on teamwork instead of negativity about other employees or sites would improve morale and reduce the competitive culture that causes unnecessary conflict between

Review from Customer Support Dept

I would like for some of them to do the job that they get paid to do instead of passing it on to someone else to do

Review from Customer Support Dept

See each other more often

Review from Customer Support Dept

Effort, even if they feel under valued and underpaid.

Review from Customer Support Dept

It looks collaborative, and people are willing to support

Review from Customer Support Dept · Posted 18 days ago

Everyone wants whats best for you, the company, and the customers.

Review from Customer Support Dept · Posted 24 days ago

It’s face paced and alwa

Review from Customer Support Dept · Posted 25 days ago

The customers that I interact with and help

Review from Customer Support Dept · Posted a month ago

The customers are what i think is the positive

Review from Customer Support Dept

The setting was laid back and easy to get through

Review from Customer Support Dept

Being able to do my job efficiently and satisfactorily

Review from Customer Support Dept · Posted 18 days ago

Making calls to customers and getting feedback

Review from Customer Support Dept · Posted 24 days ago

I think what makes me happy is being able to talk and help people and solve the problems that sometimes happen .

Review from Customer Support Dept · Posted 25 days ago

Helping the customers with all their needs and talking with them as well. Working with a great team.

Review from Customer Support Dept

Servicing my customers with great customer service

Review from Customer Support Dept

The company could appreciate the people that are running the stores on a day to day basis the DMs get way over paid and do half the work the employees that are at the facility do. Daily lock checks dealing with issues keeping the facility clean calling customer that owe or that have an issue

Review from Customer Support Dept · Posted a month ago

Unfair and too high and too frequent Rent increased

Review from Customer Support Dept

I used to love my job. I had pride in my locations. Lately I have been disheartened because NO ONE else is doing things at my level. Even those that have been here for years. I come back after a weekend to find my numbers dropping and all my hard work gone to waste. And I'm in trouble its MY store.

Review from Customer Support Dept

as mentioned before we need a quicker response time on the work orders and getting vendors here to do repairs. Constantly getting customer complaints about repairs not getting done in a timely manner

Review from Customer Support Dept

There's nothing more to do. There's no movement. The only opportunities we have are maybe 1 additional role to move to in the entire region, if that happens. They won't work with me individually to provide a better work balance that suits my specific skillset.

Review from Customer Support Dept