Public Storage Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Decent experience on average, changes to the bonus structure can be made
Review from Customer Support Dept · Posted 11 days ago
Review from Customer Support Dept · Posted a month ago
Review from Customer Support Dept · Posted a month ago
What do you like best about the leadership team?
Very helpful with issues when needed
Review from Customer Support Dept · Posted 11 days ago
Transparency, open door policy they are always willing to help
Review from Customer Support Dept · Posted a month ago
The daily emails, the monthly meetings and the personal contact with my DM, SDM, RVP as well as visits keep me informed so that I can do my best. My leadership team does a great job of keeping us informed.
Review from Customer Support Dept · Posted a month ago
I feel supported and valued. Our wins are celebrated and safety is always at the forefront of what we do.
Review from Customer Support Dept · Posted a month ago
They care and they listen
Review from Customer Support Dept · Posted a month ago
What does the leadership team need to get better at?
The workplace culture feels toxic and unsupportive. Training is poor, and employees are often left unprepared. Leadership avoids addressing customer concerns, leaving front-line staff to handle hostility and unresolved issues without proper support.
Review from Customer Support Dept · Posted 14 days ago
Pay Better and Not Push Employees so hard
Review from Customer Support Dept
Communication, hiring the right candidates for the right property, accountability, paying us what we're worth and holding everyone to the same standard and stop making excuses!
Review from Customer Support Dept
What is the best part about your compensation package?
Good wages, perks of company housing
Review from Customer Support Dept · Posted a month ago
I'm happy with it all but the 401K is the biggest perk in my opinion. PS is willing to invest in my future. That's a big deal to me.
Review from Customer Support Dept · Posted a month ago
Paid time off and sick time are seperate
Review from Customer Support Dept · Posted a month ago
Yearly bonus and yearly raise
Review from Customer Support Dept · Posted a month ago
Bonus for hard work always
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Work compensation balance. Too much work for the pay
Review from Customer Support Dept · Posted 11 days ago
I feel undervalued because the workload and expectations do not match the compensation. Incentives should reflect employee performance and effort, not NPS scores that are often impacted by unresolved corporate and operational issues outside of site staff control.
Review from Customer Support Dept · Posted 14 days ago
Compensation/pay does not match with cost of living in this area. Employees need a part tome job or side job to be ablw to afford living in this area.
Review from Customer Support Dept · Posted a month ago
Rate of pay should be a little bit higher to match life. We also do do quite a bit of work other than the office.
Review from Customer Support Dept · Posted a month ago
No one can make a living on $13/$14 an hour in this economy. If we paid more, maybe we could find better employees. There are too many that just don't do their jobs as they should be done.
Review from Customer Support Dept
What are some of the best things about your team?
We always work together when needed
Review from Customer Support Dept · Posted 11 days ago
One team mentality, we take care of each other.
Review from Customer Support Dept · Posted a month ago
I have a great team! We can talk about everything! Personally and professionally, I see my team as an extension of my family.
Review from Customer Support Dept · Posted a month ago
I am a part of the most incredible team. I cant say enough great things! We encourage each other and everyone is always willing to help the next person.
Review from Customer Support Dept · Posted a month ago
My district works well together
Review from Customer Support Dept · Posted a month ago
What do your coworkers need to improve and how could you work together better?
Trainers should create a more positive and professional environment. Focusing on teamwork instead of negativity about other employees or sites would improve morale and reduce the competitive culture that causes unnecessary conflict between
Review from Customer Support Dept · Posted 14 days ago
I would like for some of them to do the job that they get paid to do instead of passing it on to someone else to do
Review from Customer Support Dept
See each other more often
Review from Customer Support Dept
Effort, even if they feel under valued and underpaid.
Review from Customer Support Dept
Consistently passing their duties off to other employees and even the District Managers even when it's within their capability to solve an issue. Only some are required to clean or maintain units/properties while others can just say they did without leaving the office.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Relationship with DM and team
Review from Customer Support Dept · Posted 11 days ago
The company provides an important service to the community. We often meet people during difficult moments in their lives, and it feels meaningful to be able to assist and support them when they need help most.
Review from Customer Support Dept · Posted 14 days ago
Great work life balance & love my teammates
Review from Customer Support Dept · Posted a month ago
Our company culture is collaborative, supportive, and growth-focused. We value teamwork, open communication, and respect, creating an environment where people feel empowered, appreciated, and motivated to do their best work every day.
Review from Customer Support Dept · Posted a month ago
Everyone genuinely cares. We care about each other, our properties, and our customers.
Review from Customer Support Dept · Posted a month ago
What needs to change to make the company culture better?
There aren't any Environment reviews of Public Storage yet.
Be the first to contribute a review.
What did you like most about the interview process?
The setting was laid back and easy to get through
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Public Storage yet.
Be the first to contribute a review.
What makes you most happy at work?
Servicing my customers with great customer service
Review from Customer Support Dept · Posted 11 days ago
What makes me happiest at work is the opportunity to help people and turn a negative experience into a more positive one through support, professionalism, and care.
Review from Customer Support Dept · Posted 14 days ago
Not micro managed, promote individual & team success
Review from Customer Support Dept · Posted a month ago
What I like most about my job is the opportunity to help others, keep things running smoothly, and work with a supportive team. I enjoy learning, solving problems, and knowing my work makes a positive difference every day.
Review from Customer Support Dept · Posted a month ago
Being able to positively impact someone's day.
Review from Customer Support Dept · Posted a month ago
What's going wrong and how can it be improved?
Unfair and too high and too frequent Rent increased
Review from Customer Support Dept
I used to love my job. I had pride in my locations. Lately I have been disheartened because NO ONE else is doing things at my level. Even those that have been here for years. I come back after a weekend to find my numbers dropping and all my hard work gone to waste. And I'm in trouble its MY store.
Review from Customer Support Dept
as mentioned before we need a quicker response time on the work orders and getting vendors here to do repairs. Constantly getting customer complaints about repairs not getting done in a timely manner
Review from Customer Support Dept
There's nothing more to do. There's no movement. The only opportunities we have are maybe 1 additional role to move to in the entire region, if that happens. They won't work with me individually to provide a better work balance that suits my specific skillset.
Review from Customer Support Dept
Rent is too high at my location, no one is in the office when my property used to have more than one person working there everyday.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Public Storage yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Public Storage yet.
Be the first to contribute a review.