Radiance Technologies Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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Review from Customer Support Dept
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I've had a wonderful experience that has allowed growth through different job opportunities.
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What do you like best about the leadership team?
very approachable if you need anything
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I can bring up my concerns and they listen.
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Accessibility. I know that I can reach out to anyone from my direct supervisor up the line to the CEO and get a response.
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At the company level they seem to be focused on the growth and expansion of the company into areas that will help diversify our capability. At the Division level, the information that is needed or requested is quickly shared.
Review from Customer Support Dept
ease of access and willingness to talk and listen
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
The pay, leave and the fact that it is an ESOP.
Review from Customer Support Dept
The benefits at Radiance are on par or superior to most competitors in the Dayton area.
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I have nothing really to say to this question
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Health insurance, PTO, and other benefits.
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Our Profit sharing and ESOP.
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Why do you feel undervalued and what would make you feel better about your compensation?
I would like a higher salary
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What are some of the best things about your team?
We take pride in our accomplishments.
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Helpful, friendly, able to get along
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The team is skewed toward younger analysts, but is well balanced with more experienced personnel.
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They really seem to care about doing a great job.
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Everyone is very easy to work with and willing to help out when the load gets heavy.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
They always keep us informed.
Review from Customer Support Dept
The company does its best to provide a positive, supportive work environment. There are many social/morale events that take place at the main offices.
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People are happy and enjoy their jobs
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Great people to work with
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I most admire the openness and collaboration of the team. This inspires a certain fearlessness in attacking issues as they arise. Someone always has your back.
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What needs to change to make the company culture better?
This is not a good question. This question assumes I work at one of the HQ locations. Once again, Radiance is not considering the holistic work force for Radiance.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Comparing notes with my co-workers.
Review from Customer Support Dept
solving puzzles plus more words
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The challenge of completing the work in an effort to further the Govie's ability to deal with the mountain of work they are assigned.
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Being productive and feeling value added
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Interacting with my co workers
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What's going wrong and how can it be improved?
Move from a service based contract to performance based contract and get better folks that understand how to manage and resolve problems versus just do what I am told
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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