Shipt Sales Department Employee Reviews
Briefly describe your overall experience at your company
So far so good looking forward to seeing what the future brings
Review from Sales Dept
What do you like best about the leadership team?
Very organized with the local, regional leaders in the area.
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Usually always available for help
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effectiveness, reliable, kindness, honest, fun
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The team always answers my questions without judgment
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They support their staff no matter what position!
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What does the leadership team need to get better at?
Communication and support. They have failed to provide any information for the problems occurring and are never able to help. They take forever to get to you and they expect you to get to your destination on time when the traffic becomes unbearably controllable.
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They could start with actually listening and responding appropriately to shopper concerns. Specifically the new non transparent pay scale which is absolutely a pay cut. Stop lying!
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Trust between leadership and long-time shoppers has been absolutely fractured beyond repair due to the lack of transparency and dishonesty over the blackbox pay scale changes.
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paying the shoppers a proper wage..what they are doing now is abuse
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What is the best part about your compensation package?
None recieved that I am aware of unfortunately.
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All tips go to the workers. 100%
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Promo pay incentives offered in the metro orders
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Work when you want means getting paid when you want.
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Why do you feel undervalued and what would make you feel better about your compensation?
You don’t choose which orders you truly want. Customers don’t tip. Employees don’t help. Orders take up most of your gas and don’t pay enough. You spend so much time checking out, shopping & delivering that you can barely do enough orders. You schedule yourself ahead of time and still get no
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Shoppers have unequivocally been given a strong message they are not valued. To insinuate that shoppers asked for this pay cut is ludicrous. A fair and transparent pay scale is what is necessary.
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going back to our old V1 pay...being transparent is fair, playing this very dangerous game they are playing with the shoppers is going to back fire...our customers are figuring out what shipt is up to and even they are not happy.
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Wage hardly covers gas when making deliveries. Must rely on tips to make money. Should make it easier to tip in app
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Base pay should be more. Can not rely on customer tips to make a consistent income.
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What are some of the best things about your team?
I am sure we all perform well to the ability given to us via Shipt. However, I have not seen any team member besides in passing.
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The best part of working with other Shipt Shoppers is that we can rally together to speak out against all the problems that Shipt has.
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They go out of their way to help new hires
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Our Facebook group page is very helpful and open and honest. Good support system.
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respond quick, be there when i need it
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What do your coworkers need to improve and how could you work together better?
Listen to the reviews all over the internet. See how your company is truly doing and stop over feeding yourself off of your workers sweat and tears and continuously feeding your ego thinking that they’re all content with the work and pay. EVERYTHING NEEDS TO IMPROV
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The people I work with either avoid me like the plague or are very overbearing and distract me from my work.
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Hiring process could be better.
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What is most positive about the culture and environment at your company?
Staff support is available 24/7 which is helpful.
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Prior to Target acquiring Shipt, the culture and atmosphere was positive, fun, and shoppers felt valued. I honestly can't think of one positive at this point.
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our pay..shoppers are planning a way to work the system to our advantage
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Not being in an office atmosphere. Out working your own hours
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It is always changing - new locations and never boring.
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What needs to change to make the company culture better?
Have the CEO, managers and “support team” ACTUALLY do something. You call support they take super long and by then your order is late or delayed. You ask for help they tell you look in your email or delete the app. The CEO has never introduced herself & makes a bad representation of your comp
Review from Sales Dept
Company culture is built on dishonesty, censorship and a bunch a koolaid drinkers. They run the ship. Anyone who speaks up and speaks out is unfairly silenced.
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What did you like most about the interview process?
It was different, video recorded answers. And than wait.
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There used to be a strong process for hire which doesn't exist any longer. It seems that if you have a pulse, you're hired. Where are the standards that once existed?
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everything was done on line
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That it is done online
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The video recorded interview questions.
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What would you improve about your company's interview process?
Determine if they’re reliable instead of accepting anyone with a car just to have a bigger company. Quality is better than quantity. I rather not be with a money hungry, unprofessional, and unreliable job which probably won’t last because of the foundation of the comp
Review from Sales Dept
I just think that they need to get their stuff in gear and treat people fairly
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Stop hiring anyone with a pulse and actually get qualified people to shop.
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What makes you most happy at work?
Meeting new people and shopping for them! I want to make it a positive experience and it takes something off their plate
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Working and making a living. Making customers happy
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Having a lot of work
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Knowing I Bring the Magic to my shipt members schedule and experience. I am a good shopper! I love to learn and grow.
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When customers are satisfied and reward with big tips
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What's going wrong and how can it be improved?
Everything is wrong. They allow you to pick up several orders and even if you show up earlier to pick up and order they take forever or even after the pick up time therefore you’re late & your rating gets bad. If management is not going to be organized then Don’t allow shoppers to get several or
Review from Sales Dept
Honestly- "customers" i.e. members are being clued into what's going on and how shoppers are being treated. You will reap what you have sown. You can not treat people as you have and expect a positive outcome or not to have backlash.
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our pay, what shipt is doing is abuse of power and borders on illegal
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I want to be paid better and treated better by my company. I work far too hard for not much reward.
Review from Sales Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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