Smart & Final Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Room for growth is possible.
Review from Customer Support Dept
What does the leadership team need to get better at?
The leadership team needs to get better at communicating effectively and throughly with their employees. Also, leadership should not belittle and humiliate their subordinates.
Review from Customer Support Dept
Overall better communicationa and follow through with store managment. Store managers regularly break company policy and hide HR situations. I believe the people at the top know how to run business but the majority of the store managers are unehical, uneducated and could use a college HR course.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Smart & Final yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pandemic pay is what we need back. This pandemic has only gotten worse and we don't even have covid pay even though people are getting sick left and right. We are dealing with all these changes and shipping issues and complaining customers about stuff we can't help .. we deserve covid pay.
Review from Customer Support Dept
I feel undervalued because I am overworked to much with dreadful hours with little to no respect from management and supervisors. I also have a fluctuating schedule meaning, I will have many days and hours to work to little to no days the next week.
Review from Customer Support Dept
I feel store managment has too much influence over pay rates. Store managers should not be allowed to choose a pay rate. It should all be based on experience and years of service. Some of us have been with the company for x amount of years not being properly compensated in comparison to newer emp
Review from Customer Support Dept
What are some of the best things about your team?
Communication happens but some people are not team players
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Communication, awareness and better scheduling
Review from Customer Support Dept
I have a few coworkers that I get along with, however I have some that are arrogant and narcissistic.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Air conditioned facility and a few good coworkers.
Review from Customer Support Dept
There is nothing positive about a toxic store manager. Culture starts from the top.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Smart & Final yet.
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What did you like most about the interview process?
A chance converse with future employers and various job opportunities
Review from Customer Support Dept
I was given a job offer.
Review from Customer Support Dept
There wasnt really an interview.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
My customers and coworkers are mostly upbeat and positive.
Review from Customer Support Dept
My lunch time, even though its too short.
Review from Customer Support Dept
My co workers. Night crew rocks!
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management and supervisors degrade and humiliate their subordinates which is disrespectful.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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