Squarespace Customer Support Department Employee Reviews

Very positive so far. There was a steep learning curve which was initially taught very well. Having a good understanding of the role now is leading to repetitive days which is making it challenging to stay motivated,

Review from Customer Support Dept

I've worked here all of two weeks. It would be unfair for me to describe my experience based on next to no experience. I will say I have enjoyed it so far but feel like ill enjoy it a lot more when I have a bigger knowledge base.

Review from Customer Support Dept

It's been pretty good so far. I feel like this survey is a bit early to answer though since I've just started.

Review from Customer Support Dept

My experience while still limited has been eye opening in a lot of ways. It has provided me with skills and also helped me work in a team environment and in solitude. It’s a company I feel sort of safe in as colleagues and managers to their best to accommodate me whilst I get used to what goes o

Review from Customer Support Dept

I think the company culture, atmosphere, and work environment are good. However, I feel that the training period for new employees and the time provided to learn new skills are too short, which makes it seem like I am expected to sacrifice my personal time to learn.

Review from Customer Support Dept

They are generous with our ramp up period, and they are always willing to give us additional shadow and uptime to familiarize myself with the product. This is important considering I have never used Squarespace prior to my employement.

Review from Customer Support Dept

Seemingly genuine care for employee wellbeing.

Review from Customer Support Dept

Everyone is very supportive and attentive

Review from Customer Support Dept

I like all aspects of my team. but if I was to say what I like best I would say its the communication

Review from Customer Support Dept

Seems supportive and welcoming of new employees!

Review from Customer Support Dept

They need to have more influence, get rid of middle-management, or give them the opportunity to actually manage instead of doing other tasks. Just showing support without having the influence and acting on it is not helpful.

Review from Customer Support Dept

Communications, alignment and listening to staff

Review from Customer Support Dept

Changing the structure of certain roles so that employees don't get wildly burnt out. They claim to want to support mental health and well being but they do not take needed action to do so.

Review from Customer Support Dept

I still need to review this

Review from Customer Support Dept

Investments in the company, also the ability to purchase peripherals to enhance my working life.

Review from Customer Support Dept

The salary is average compared to other companies in the same industry. However, since it is work from home, it suits my lifestyle.

Review from Customer Support Dept

The health insurance has been good for my needs so far, and relatively simple to use. I'm interested to see if it will stay that way with more significant treatments I hope to have next year.

Review from Customer Support Dept

Insurance fully taken care of by the company if I choose the High Deductible plan. While this plan doesn't work for me, it being offered is very encouraging.

Review from Customer Support Dept

A very clear roadmap of clear career progressions along with corresponding compensation increases. It feels like the work is repetitive and and it's hard to feel motivated to continue a repetitive job without a clear goal to work towards such as defined compensation increases or promotions.

Review from Customer Support Dept

The pay is low and the company benefits seem to extend to a free Squarespace site.

Review from Customer Support Dept

I am grateful for everything SQSP has to offer. I love my job, this is one of the best places I've worked. Culture is great, teams are wonderful. It really comes down to the hourly wage for my customer facing role not meeting cost of living. Without the income, no personal budget restructure helps.

Review from Customer Support Dept

I guess, as a foundational associate, I could get more than $17/hour. But I'm hoping maybe after I pass my 6 months, it could be increased.

Review from Customer Support Dept

Supporting complex technical issues like we support are usually compensated double the amount in other companies with less pressure on KPIs.

Review from Customer Support Dept

They are responsive and help understand complex topics

Review from Customer Support Dept

Very helpful and friendly in all situations. No conflicts. Very collaborative. Cannot complain at all :)

Review from Customer Support Dept

I would say how knowledgeable and helpful they are

Review from Customer Support Dept

They're hard working. My mentors are very knowledgeable. Everyone's friendly.

Review from Customer Support Dept

Care and want for me as an employee to do well

Review from Customer Support Dept

Everyone seems to truly want to help each other, not many companies can upkeep that culture.

Review from Customer Support Dept

An "always willing to help" culture. It never feels as though we are being judged for asking a question or not knowing something

Review from Customer Support Dept

hmmm The great cowokers here

Review from Customer Support Dept

I like the inclusivity. It's nice as a minority

Review from Customer Support Dept

Friendliness and lax nature of team meetings, we have the time to talk but also listen to important information regarding work.

Review from Customer Support Dept

That I got to meet people I'll be working with daily, not just the recruitment team

Review from Customer Support Dept

Interviewers asked similar questions and told me they wouldn't be talking to each other in between, so I could be telling similar anecdotes to all three.

Review from Customer Support Dept

I like being challenged at work, even though it doesn’t feel great in the mome

Review from Customer Support Dept

being able to help people

Review from Customer Support Dept

I like the work. It's fun to problem solve.

Review from Customer Support Dept

Giving quality responses to customers after their issue has not been resolved in a long period of time

Review from Customer Support Dept

The feeling of being able to provide good service to customers by learning new things and expanding my own knowledge.

Review from Customer Support Dept

Generally very repetitive. Most days are almost the exact same. Having more responsibilities would for sure help.

Review from Customer Support Dept

This would help: More flexibility, better Workforce Management for schedules, so changes within the day would not be needed, Less pace as there are too many mistakes being made, and seeing other colleagues taking shortcuts. No 100% chat days, no double chats as this is recipe for mistakes.

Review from Customer Support Dept

My lack of excitement has more to do with the global pandemic than work. I've had a hard time feeling anything like excitement in a long time.

Review from Customer Support Dept