symplr CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Transparency around tough issues facing the company
Review from Customer Support Dept
They seem to be transparent and honest
Review from Customer Support Dept
They are transparent and eager to understand and grow
Review from Customer Support Dept
Transparency and open door policies
Review from Customer Support Dept
The leadership team is transparent and are willing to answer the hard questions. It is amazing that they have an open Q&A session each month where you can ask the CEO anything.
Review from Customer Support Dept
What does the leadership team need to get better at?
I have too many people setting deadlines for me, and while they are perfectly capable of looking for themselves, they try to impose conflicting deadlines on me. My raise this year was pathetic for a Rockstar employee.
Review from Customer Support Dept
Be more authentic and less condescending. Sales are important but they aren't everything. Invest more in product!
Review from Customer Support Dept
Managing a budget. ie no budget for bonuses or counter offers
Review from Customer Support Dept
What is the best part about your compensation package?
Healthcare Benefits are pretty good
Review from Customer Support Dept
Being able to have Permissive PTO
Review from Customer Support Dept
The Permissive Time Off is the best part.
Review from Customer Support Dept
medical dental and vision benefits
Review from Customer Support Dept
I appreciate the healthcare coverage because healthcare coverage is not offered through my husband's employer. I appreciate the flexibility with time off to be able to attend to my son when needed. I appreciate the 401(k) match!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Industry standard for my role is higher and bonus structure is not great for my current position.
Review from Customer Support Dept
Health benefits should cover the drugs I need. Raises should be more in line with performance. Non-team managers should be more respectful of my schedule and time.
Review from Customer Support Dept
They have taken away our bonus that we depended on each year. I also have been waiting on a promotion that my manager has approved for over 6 months. It is being held up by senior leadership.
Review from Customer Support Dept
Given my knowledge base, years of experience, all the positive comments I receive on any given troubleshooting or client retention call, and that I am rated as a rockstar, I am not receiving pay at the top 25% of my field.
Review from Customer Support Dept
Employee recognition is a popularity contest. Support multiple products but no pay increase to compensate.
Review from Customer Support Dept
What are some of the best things about your team?
They care about the customer and the experience. They always do the right thing promptly.
Review from Customer Support Dept
We work brilliantly towards a common goal of continuous improvement
Review from Customer Support Dept
Everyone is willing to help others out on our team.
Review from Customer Support Dept
We are all dedicated and passionate about healthcare and we empathize with each other and our coworkers
Review from Customer Support Dept
Willingness to both learn and teach. Constant improvement :)
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
We help each other succeed.
Review from Customer Support Dept
The work we do is important to help our clients. Its rewarding and there are always chances to learn more.
Review from Customer Support Dept
Our department has great people to work with.
Review from Customer Support Dept
I _always_ feel like my manager is competent and has my back; we all lean into make sure we meet our goals.
Review from Customer Support Dept
Interacting in team meetings, sharing jokes with my peers and leadership, solving problems and getting 'er done!
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of symplr yet.
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What did you like most about the interview process?
I was hired a long time ago. So, the interview process has changed a lot. During my interview, I enjoyed meeting my future co-workers.
Review from Customer Support Dept
I have been with the company 18 years. So, I have heard that the interview process is different now. I enjoyed meeting other employees.
Review from Customer Support Dept
I was interviewed by a couple of people and asked various questions.
Review from Customer Support Dept
does not feel intimidating .
Review from Customer Support Dept
The interaction/conversation with the interviewers.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working with my team and solving problems.
Review from Customer Support Dept
Helping other folks, being able to focus on work during the blocks I've set aside to focus on a specific project.
Review from Customer Support Dept
Being able to help our customers.
Review from Customer Support Dept
The days I'm able to focus on working on projects and talking to database servers <3
Review from Customer Support Dept
It's trite, but the chance to do the work I love to do!
Review from Customer Support Dept
What's going wrong and how can it be improved?
Products are not properly developed and more issues are released than fixes. Better balance between Sales and any other department in the company. Does ELT do what it takes to avoid layoffs?
Review from Customer Support Dept
I feel like I am undervalued by management and folks in other departments
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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