Syncro Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Our leader fosters teamwork and values diverse perspectives and goals.
Review from Customer Support Dept
Our leader delegates tasks effectively, promoting autonomy and efficiency.
Review from Customer Support Dept
Our leader connects with the team emotionally, building trust and support.
Review from Customer Support Dept
Our leader communicates ideas and feedback clearly, fostering understanding.
Review from Customer Support Dept
They listen and take action.
Review from Customer Support Dept
What does the leadership team need to get better at?
Pay is not in alignment very well with job descriptions in the industry. Do not feel appreciated when pay increases are delayed or not in alignment with job and responsibilities.. 3% delayed cost of living increase with 9% inflation does not help with feeling valued as an employee.
Review from Customer Support Dept
What is the best part about your compensation package?
Company Wellness Day are awesome
Review from Customer Support Dept
Wellness Days and Unlimited Time Off
Review from Customer Support Dept
unlimited paid time and pet insurance
Review from Customer Support Dept
I love the pet insurance
Review from Customer Support Dept
Unlimited PTO and Wellness Days
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
no raise or cost of living adjustment in two years
Review from Customer Support Dept
larger 401k matching cost of living adjustment at minimum
Review from Customer Support Dept
Align compensation increases with inflation and more opportunity for growth in the company. More opportunities to grow, increase value, career goals. Perks, trinkets, events, and accolades do not pay bills.
Review from Customer Support Dept
Other offerings are offering higher compensation packages. Leaving would net me more money and equal or better benefits. I like the people I work with and the culture, so that's what keeps me here.
Review from Customer Support Dept
I believe that there are still members of the team that are paid lower than the payscale bands. Newer employees are paid more than tenured employees which causes our best people to find jobs elsewhere.
Review from Customer Support Dept
What are some of the best things about your team?
The ability to analyze problems critically and find creative solutions helps the team overcome obstacles and achieve goals.
Review from Customer Support Dept
Our team has clearly defined roles that help prevent confusion, overlap, and conflicts within the team.
Review from Customer Support Dept
Open dialogue is a cornerstone of Our Company's culture, allowing every employee to share ideas, concerns, and feedback without hesitation.
Review from Customer Support Dept
Our team thrives when we share clear objectives and a collective vision that guides our endeavors.
Review from Customer Support Dept
Everyone's unique knowledge sets and hobbies.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Working remote is hard and emotionally draining. Specifically in the team I am in, there is little connection anymore or team work and that doesn't help with the emotional stamina of dealing with angry customers calling in support frustrated with Syncro, late Jiras, etc. Getting rid of ROP was bad.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Our commitment to regular feedback and performance discussions helps our employees continuously improve and reach their full potential.
Review from Customer Support Dept
Effective and empathetic leadership plays a significant role in shaping a positive company culture. Leaders who listen, support, and lead by example inspire trust and respect.
Review from Customer Support Dept
A commitment to professional growth through training, mentorship, and opportunities for advancement demonstrates the company's investment in its employees' careers.
Review from Customer Support Dept
At Our Company, we believe in the strength of diversity and ensure that everyone feels valued, respected, and included regardless of their background.
Review from Customer Support Dept
Wellness days and welcoming understand of setting healthy boundaries.
Review from Customer Support Dept
What needs to change to make the company culture better?
More training, more interaction with team members from other departments, more communication from executives, more feeling like a part of a business and knowing if this company is going to survive in the future. Feeling disconnected from the vision. Company more concerned about 'woke'ness than biz.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Recognizing and supporting each other's achievements beyond work bolsters the happiness of the entire team.
Review from Customer Support Dept
Engaging in tasks that challenge you and require your skills can provide a sense of achievement and personal growth.
Review from Customer Support Dept
Opportunities for learning, skill development, and advancement within our team can lead to a sense of accomplishment and progress for all of us.
Review from Customer Support Dept
Building positive relationships with our colleagues and team members creates a supportive and enjoyable work atmosphere.
Review from Customer Support Dept
commitment to diversity, equality and inclusion.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Customers are tired of the BS here at Syncro, saying they will do this and not following through. Customers may like features, but it not scalable for larger MSPs. They know the company is for startups. Support has been awful for a long time and users need to re-trust Syncro and changes they need.
Review from Customer Support Dept
I feel as though there is a lack of growth within the company at the moment.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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