TeamDynamix Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Learned a lot, met a ton of people, seen a lot of cool places.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The transparency. The leadership team are constantly communicating to employees about current operations, future endeavors, etc. I never feel like anything's being hidden from me. Every piece of news I hear, I've already heard from multiple levels of leadership, from my direct manager to the CEO.
Review from Customer Support Dept
I appreciate the transparency of the leadership team. The quarterly town halls are very helpful in understanding the success and the struggles of our company.
Review from Customer Support Dept
Transparent and highly competent through and through.
Review from Customer Support Dept
They are always willing to listen to new ideas and provide great feedback
Review from Customer Support Dept
They are very open and communicate often as well as checking in on progress of our various projects without being overbearing.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Generous P T O policy.
Review from Customer Support Dept
The IRA match is very good
Review from Customer Support Dept
While technically we have a 401K and not an IRA plan, I'm glad to hear you agree that the match is very good. We actually increased the company match by 0.5% in 2020 for a total of 3.5% when an employee contributes 6% or more.
I have lots of room to earn extra incentive-based pay.
Review from Customer Support Dept
This year, we get a free gym membership as part of our health plan! Our HR manager is always trying to get better benefits added, while keeping costs low.
Review from Customer Support Dept
Mobile phone payment and some level of commisions based on performance.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Having discussed salary with others on my team, I know there's a lot of disparity between income among team members, even if we have the same level of experience. I would feel better if those gaps were closed a bit by bringing everyone's salary up to the same general level.
Review from Customer Support Dept
Years of experience is one factor considered when making pay decisions; others include both intrinsic (employee value proposition) and extrinsic (market factors). We strive to ensure every employee is compensated equitably based on all elements.
What are some of the best things about your team?
We all take care of each other. I never feel like my teammates are out for themselves. If one of us is struggling, we all immediately jump to help out, because we genuinely care about each other. It helps that everyone has a great sense of humor and we "yes and" each other constantly!
Review from Customer Support Dept
I LOVE MY TEAM. Before TDX, I worked with people who weren't very personable or who weren't good at their jobs - sometimes both! Now I'm lucky enough to be part of an elite, talented team that will always - even if we occasionally get on each other's nerves - go the extra mile to help each other out
Review from Customer Support Dept
Smart, driven, communicative, humble, dynamic.
Review from Customer Support Dept
Everyone does their work and does it well
Review from Customer Support Dept
They communicate often and openly to ensure that best practices are shared and questions are answered effectively and quickly.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
We're all connected by our drive to succeed and do the right thing by our customers. From our leadership team down to the individual, everyone is always trying to do what's right, even if it's not what's easiest. It genuinely feels like I'm doing good by working here.
Review from Customer Support Dept
Our HR AVP is AMAZING and cares so much about us, and that contributes so much to the culture. For the most part, everyone is very pleasant and helpful. Our CEO is invested in treating employees well and helping them succeed - both in and outside of TeamDynamix.
Review from Customer Support Dept
Results oriented work, which cares less about the details that don't matter.
Review from Customer Support Dept
The company is open with communication and everyone works well together.
Review from Customer Support Dept
Very supportive and encouraging to us as employees with a constant focus on improving the working environment and having programs to benefit us.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The interview didn't feel intimidating, despite (as I learned later) how high the standards are for employees. It was easygoing and comfortable, and my interviewers asked about my values and interests as much as they asked about my experience, skills, and strengths.
Review from Customer Support Dept
Open and transparent communication in the interview process.
Review from Customer Support Dept
upfront about the steps involved
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Feeling like my work has value. I know exactly where I stand with leadership and my place in the company. Whenever I interact with clients, I can see the value that my work and our tool has in truly improving their day-to-day operations. I feel like I'm doing good work, with good people.
Review from Customer Support Dept
I feel valued where I work. My boss and team compliment me when I do well and support me when I don't. I haven't ever had the positive reinforcement before, and I didn't realize how much I needed it in a workplace until now.
Review from Customer Support Dept
Taking on new challenges and learning from so many intelligent people.
Review from Customer Support Dept
My co-workers are always ready to help out
Review from Customer Support Dept
Getting to help customers find the answers they are looking for and provide solutions to situations they are stuck on.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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