Textron Systems Customer Support Department Employee Reviews

I started as flight crew back in 2009 and have since moved into project management. It took me a long time to go from individual contributor, supervisor, manager in the field to working in an office as individual contributor and now working up to higher management. I'm happy once again to feel like

Review from Customer Support Dept

I feel like the area I work in is an older department with the "good ol' boy" system. So it seems like advancement is not as easily attained as it should ,On the other hand I really do enjoy my job and think that I am compensated accordingly. The interactions that I have with the customers is great

Review from Customer Support Dept

Overall, it has been a great experience. I have learned a lot of new things and have been able to pass on knowledge as well.

Review from Customer Support Dept

Textron is a good company with tons of potential - but they tend to place arbitrary advancement "ceilings" over employees without higher education. Some very high performers have no college education - not sure why we would obstruct them from taking roles they may be able to do very well.

Review from Customer Support Dept

I like the opportunity to grow in an inclusive environment and move around to different career areas if desired. I have had good experiences in that I am constantly challenged to grow professionally, even if it is not something I am comfortable in at first.

Review from Customer Support Dept

They do an internal review of the employees and promote from within

Review from Customer Support Dept

I honestly don't know the "leadership team"

Review from Customer Support Dept

Very involved with every aspect of the company and committed to passing on vital happenings within the company.

Review from Customer Support Dept

The leadership team that directly supports the program I work with is very transparent and willing to accept insight from all employees, regardless of professional level.

Review from Customer Support Dept

My leadership team shows genuine interest in my personal wellbeing. They are engaging and honest at all times.

Review from Customer Support Dept

stop employees from watching tv for 5+ hours a day

Review from Customer Support Dept

The Fidelity investment options for retirement benefits

Review from Customer Support Dept

The 401K match and health

Review from Customer Support Dept

Health care benefits are really generous.

Review from Customer Support Dept

The salary is fantastic, and leadership is not shy about celebrating your hard work. Don't be afraid to go above and beyond at Textron. You will get recognized.

Review from Customer Support Dept

get the raises/promotions that were promised to me

Review from Customer Support Dept

I would like to see more transparency from HR regarding salary bands and where I fall within them. I would also appreciate justification of Textron's salaries compared to other companies who offer very similar roles for much greater pay.

Review from Customer Support Dept

lol the fact that nobody really cares if any work gets done in a timely manor

Review from Customer Support Dept

Co workers are very knowledgeable and have great mentor skills.

Review from Customer Support Dept

We are all open and collaborative, and all hold each other accountable for helping the program flourish. We are all also willing to help others out where needed so we can all succeed.

Review from Customer Support Dept

My coworkers are a fun group of drama free individuals.

Review from Customer Support Dept

My coworkers need to work on their technical expertise to relate better to the other teams here. Especially our engineering groups. They also need to show up to work and be more accountable and work on their time management

Review from Customer Support Dept

I would like to work more as a cohesion and not as individuals. I would also like the company to stop hiring individuals that have way less experience. That way all the workload can be distributed more evenly instead of heavily on certain individuals

Review from Customer Support Dept

I work remotely at a military base and i like that all of my coworkers are former military so we have a lot in common and can sympathize on each others thoughts and actions

Review from Customer Support Dept

The company is very family oriented and provide a great work/life balance.

Review from Customer Support Dept

It is supportive of people stepping into new roles and growing. However, I think this all starts at the supervisor level with finding new opportunities for their team to get involved in.

Review from Customer Support Dept

Textron Electronic Systems has that "small company" feel. The local executive leadership team do their best to learn about each employee.

Review from Customer Support Dept

More alignment with COVID strategies from the top down to the employee level. More acknowledgement of hardships faced over the last 2 years and especially for those we have lost from COVID. Better recreation activities sponsored by the company like picnics

Review from Customer Support Dept

management needs to hold people accountable and make them do work. I don't think my manager has an idea of what his employees do and how long they actually spend doing it

Review from Customer Support Dept

Helping our engineers with technical knowledge from my experience in the field, and helping the customer directly

Review from Customer Support Dept

Being able to interact with the soldiers (customers) at the base that I work at

Review from Customer Support Dept

It's a true pleasure working with a cross-functional team that works hard to support our customers and enjoys doing it. These folks have become family.

Review from Customer Support Dept

Completing tasks and gaining knowledge in regards to new initiatives.

Review from Customer Support Dept

Seeing members of my team take ownership of tasks/projects and be successful.

Review from Customer Support Dept

employees need to stop watching tv for 5+ hours a day and do more work

Review from Customer Support Dept