The Hartford Operations Department Employee Reviews
Briefly describe your overall experience at your company
Company was doing well, but has taken a different turn in the last couple of years!
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What do you like best about the leadership team?
Support and patience they give to each of the staff
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We work together to come up with innovative ways to create a great customer experience for both our internal and external customers, every time.
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WORKED AT THE HARTFORD FOR 21 YEARS. GREAT SUPERVISORS EXCEPT FOR ONE DEMANDING FEMALE WHO HAD NO PEOPLE SKILLS.
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They communicate well and often their employees
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Leadership is very open to input from all levels.
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What does the leadership team need to get better at?
Leaders should be evaluated by employees on performance.
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understanding business needs. We are so slow to embrace technology
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What is the best part about your compensation package?
Loan repayment assistance, tuition reimbursement, paid time off, short term disability at 100 percent of base pay for the 1st 6 weeks of leave
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HEALTH INSURANCE PROVIDED BY THE COMPANY
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Highly competitive and excellent pay
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The Paid Time off policy
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Why do you feel undervalued and what would make you feel better about your compensation?
The pay should be comparable to the level of experience throughout the role functions. There is wage gap within claims and operations functions.
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Since I’ve joined my team, my pay hasn’t increased all
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Managers play favorites and job is not clearly defined.
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the amount of effort required does not make the position favorable
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What are some of the best things about your team?
Career development is encouraged by leaders, many opportunities to grow and advance in your career.
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We all care for and about each other. That family feeling towards each other fosters a great working environment.
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The willingness for team members to help others. Pure teamwork to get the job done.
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What do your coworkers need to improve and how could you work together better?
THERE NEEDED TO BE MORE EFFECTIVE COMMUNICATION AND MORE TRAINING ON SALES.
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People are stagnant in positions and no strive for learning, while expecting raises.
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My team works hard and is not fairly evaluated and compensated.
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need more motivation, its more on the company than the people themselves
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What is most positive about the culture and environment at your company?
I love the culture and company we are truly a great group
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Work life balance and employee wellness are central themes. Employee development is part of the culture and leaders are expected to be active in this process with their teams.
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THE DENVER REGIONAL OFFICE WHERE I WORKED HAD FRIENDLY PEOPLE.
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While there are always improvements that can be made and are striving for, time and recognition given for current achievements.
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Diversity and inclusion, very accepting
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What needs to change to make the company culture better?
People talking about the actual opportunities and root causing and holding people accountable. Not just brushing things off or dropping the work to others
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Openness and honesty by managers.
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clear communication instead of promising things that you never deliver
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What did you like most about the interview process?
STAR questions; you can really understand if a candidate is the right fit for our company because we encourage taking risks, solving problems, and bringing ideas to the table.
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The in person interview. There is a difference between that and the initial phone interview.
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THE INTERVIEWER WAS FRIENDLY AND POLITE.
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Interview process was good thing
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to make an impact with the option to move up into leadership
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I make a difference - and I feel it everyday.
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I know this is a company who values their employees, so it helps morale in times where we are dealing with the heaviest workloads or in periods of process change, etc
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Seeing my co-workers and friends.
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Flexibility. Home life balance. Coworkers with same work ethic.
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What's going wrong and how can it be improved?
BETTER CHOICE OF BENEFITS ON THE "MENU" PLAN
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Too much request for overtime, especially in the summer months.
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Unfairly compensated for work and unfairly evaluated.
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instead of correcting behavior of others they just shift work instead of trying to solve the actual problem
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What do you like best about your company?
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What would you most like to see improved at your company?
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