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The Home Depot is

Ranked

#86

Global Top 100 Brands

Brand Page

The Home Depot

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The Home Depot

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The Home Depot is ranked #40 in Top Brands for Millennials
Awards & Recognition

About The Home Depot's Brand

The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals.p The Home Depot’s brand is ranked #86 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of The Home Depot. When compared to other organizations within the Retail industry, The Home Depot is ranked #14. Among its major competitors, The Home Depot is ranked in 1st place for NPS while Ace Hardware is 2nd, and Walmart is 3rd. Overall, The Home Depot has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $301.06B

Brand at a Glance

81%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

The Home Depot CMO

Adolfo Villagomez

Adolfo Villagomez is chief marketing officer and senior vice president of The Home Depot’s online business. He is responsible for all digital activities including Homedepot.com, an industry-leading e-commerce operation, as well as all marketing and branding activities at The Home Depot. Adolfo joined The Home Depot in 2014 as vice president of merchandising strategy. Since that time, he has led several of the company’s core merchandising functions, including Outdoor Power, Garden and Building Materials. His efforts resulted in the successful expansion of exclusive brand relationships, the growth of private brand offerings and the revitalization of the Pro program. Previously, Adolfo worked as a partner at McKinsey & Company and held executive leadership positions at DuPont. Adolfo holds a master’s degree in business administration from the Yale School of Management, and a bachelor’s degree in chemical engineering from the Universidad Nacional Autónoma de México (National Autonomous University of Mexico).

The Home Depot Ranking

^#86 / 100 in Global Best Brands
^#40 in Top Brands for Millennials
^#14 in Retail
^#1 / 4 of its competitors

The Home Depot NPS

The Home Depot's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether The Home Depot's customers would recommend using the product based on a scale of -100 to 100.

The Home Depot Overall NPS

NPS

52%	Promoters
17%	Passives
31%	Detractors

The Home Depot NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 20	Feb 2025	20
Mar 2025 20	Mar 2025	20
Apr 2025 20	Apr 2025	20
May 2025 20	May 2025	20
Jun 2025 20	Jun 2025	20
Jul 2025 20	Jul 2025	20
Aug 2025 20	Aug 2025	20
Sep 2025 20	Sep 2025	20
Oct 2025 20	Oct 2025	20
Nov 2025 20	Nov 2025	20
Dec 2025 20	Dec 2025	20
Jan 2026 20	Jan 2026	20

How Other Brands Compare

The Home Depot is ranked first for NPS among its competitors. Ace Hardware and Walmart come in second and third, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the most valued company behind Walmart.

	The Home Depot	Walmart	Lowe's Home Improvement	Ace Hardware
Global Ranking	#86	#104	#128	#265
NPS	21	7	-4	20
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$301.06B	$382.64B	$136.70B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The Home Depot NPS by Gender

Female customers rated The Home Depot's NPS 4 points higher than Male customers.

Male

The Home Depot's NPS was rated 10 by Male customers on Comparably.

46%

Promoters

18%

Passives

36%

Detractors

Female

The Home Depot's NPS was rated 14 by Female customers on Comparably.

48%

Promoters

18%

Passives

34%

Detractors

The Home Depot NPS by Ethnicity

The Home Depot's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 2	Caucasian	2
Hispanic or Latino 35	Hispanic or Latino	35
African American/Black 22	African American/Black	22
Asian or Pacific Islander 31	Asian or Pacific Islander	31
Native American 17	Native American	17
Other 2	Other	2

The Home Depot NPS by Age

The Home Depot's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

48%

30%

22%

26-30

53%

18%

29%

31-35

62%

23%

15%

36-40

53%

20%

27%

41-45

51%

21%

28%

46-50

38%

17%

45%

51-55

50%

14%

36%

56-60

45%

15%

40%

61-65

39%

16%

45%

66+

37%

11%

52%

The Home Depot NPS by Usage

The Home Depot's NPS was rated the highest by customers who have used The Home Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 19	Less than 1 Year	19
1 to 2 Years 19	1 to 2 Years	19
2 to 5 Years 29	2 to 5 Years	29
5 to 10 Years 12	5 to 10 Years	12
Over 10 Years 4	Over 10 Years	4

The Home Depot NPS vs. Competitors

Compared to its competitors, The Home Depot's NPS is rated right above Ace Hardware.

COMPANY		NPS Score
	The Home Depot	21
	Ace Hardware	20
	Walmart	7
	Lowe's Home Improvement	-4
	Menards	-25

The Home Depot NPS vs Companies in Retail

In the Retail industry, The Home Depot's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	The Home Depot	21
	Chipotle	16

The Home Depot Customer Reviews

Out of the 164 The Home Depot customer reviews 118 were positive and 46 were constructive. The Home Depot customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

The Home Depot Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of The Home Depot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

The Home Depot Customer Loyalty Score by Gender

Male customers rated The Home Depot's Customer Loyalty score 1% higher than Female customers.

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Male

86%

Yes

Female

85%

Yes

The Home Depot Customer Loyalty Score by Ethnicity

The Home Depot's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

The Home Depot Customer Loyalty Score by Age

The Home Depot's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Home Depot.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 75%	26-30	75%
31-35 89%	31-35	89%
36-40 85%	36-40	85%
41-45 85%	41-45	85%
46-50 79%	46-50	79%
51-55 88%	51-55	88%
56-60 93%	56-60	93%
61-65 84%	61-65	84%
66+ 90%	66+	90%

The Home Depot Customer Loyalty Score by Usage

The Home Depot's Customer Loyalty score was rated the highest by customers who have used The Home Depot's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	75%
2 to 5 Years	80%
5 to 10 Years	79%
Over 10 Years	89%

The Home Depot Customer Loyalty Score by Industry

The Home Depot's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	78%
Accounting	80%
Aerospace and Aviation	79%
Fashion and Beauty	70%
Architecture and Planning	79%
Arts and Entertainment	77%
Automotive and Transportation	100%
Banking and Financial Services	85%
Beverage, Wine and Spirits	55%
Biotech and Pharmaceuticals	64%
Business and Consumer Services	78%
Chemicals	78%
Civic and Social Organization	100%
Commercial Real Estate	100%
Computer Hardware	82%
Construction	90%
Consulting	89%
Consumer Goods	100%
Consumer Services	82%
Education	75%
Environmental Services	100%
Facilities Services	100%
Government and Public Policy	80%
Healthcare, Hospitals and Medicine	90%
Hospitality	91%
Individual and Family Services	100%
Insurance	70%
International Trade and Development	100%
Legal	100%
Travel and Hospitality	100%
Logistics and Supply Chain	100%
Manufacturing and Machinery	83%
Marketing, Advertising and Research	78%
Mechanical, Civil or Industrial Engineering	100%
Military and Defense	80%
Non-Profit	100%
Professional Services	86%
Real Estate	85%
Restaurants	70%
Retail	83%
Staffing and Recruiting	82%
Telecommunications	100%
Transportation	85%
Warehousing	82%
Wholesale	78%

The Home Depot Customer Loyalty vs. Competitors

Compared to its competitors, The Home Depot's Customer Loyalty score is rated right above Ace Hardware.

COMPANY		Customer Loyalty Score
	The Home Depot	81%
	Ace Hardware	80%
	Lowe's Home Improvement	77%
	Menards	77%
	Walmart	76%

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Customer Loyalty for Other Retail Brands

In the Retail industry, The Home Depot's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	The Home Depot	81%
	Chipotle	76%

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The Home Depot Product Quality

3.6/5

The Home Depot has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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The Home Depot Product Information

The Home Depot’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated The Home Depot's product the highest. Reviewers from the Arts and Entertainment industry rated The Home Depot the lowest at 4.3.

Website: http://www.homedepot.com/

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into The Home Depot Product Quality

The Home Depot's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked The Home Depot Product Quality the Highest

Travel and Hospitality	5
31-35	4.4
1 to 2 Years	4.1

Ranked The Home Depot Product Quality the Lowest

Other	3.2
66+	2.9
Mechanical, Civil or Industrial Engineering	2.8

The Home Depot Product Quality Score by Gender

The Home Depot's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.

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Male

3.6/5

Female

3.6/5

The Home Depot Product Quality Score by Ethnicity

The Home Depot's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.8	Native American	3.8
Other 3.2	Other	3.2

The Home Depot Product Quality Score by Age

The Home Depot's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.1	26-30	4.1
31-35 4.4	31-35	4.4
36-40 4.1	36-40	4.1
41-45 3.7	41-45	3.7
46-50 3.3	46-50	3.3
51-55 3.6	51-55	3.6
56-60 3.3	56-60	3.3
61-65 3.2	61-65	3.2
66+ 2.9	66+	2.9

The Home Depot Product Quality Score by Usage

The Home Depot's Product Quality score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	3.7
Over 10 Years	3.4

The Home Depot Product Quality Score by Industry

The Home Depot's Product Quality score was rated the highest by Travel and Hospitality industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech	3.6
Accounting	3.6
Aerospace and Aviation	3.5
Fashion and Beauty	4.6
Architecture and Planning	3.5
Arts and Entertainment	4.3
Automotive and Transportation	3.8
Banking and Financial Services	3.9
Beverage, Wine and Spirits	3
Biotech and Pharmaceuticals	3.2
Business and Consumer Services	3.7
Chemicals	3.2
Civic and Social Organization	4.1
Commercial Real Estate	4.3
Computer Hardware	4.5
Construction	3.5
Consulting	4.2
Consumer Goods	3.2
Consumer Services	3.1
Education	3.3
Environmental Services	4.6
Facilities Services	4.1
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	3.1
Hospitality	3.2
Individual and Family Services	4.1
Insurance	4.4
International Trade and Development	3.1
Legal	3.6
Travel and Hospitality	5
Logistics and Supply Chain	4.7
Manufacturing and Machinery	2.9
Marketing, Advertising and Research	3.9
Mechanical, Civil or Industrial Engineering	2.8
Military and Defense	3
Non-Profit	4
Professional Services	3
Real Estate	3.1
Restaurants	3.5
Retail	3.9
Staffing and Recruiting	3.5
Telecommunications	4.6
Transportation	3.2
Warehousing	3.7
Wholesale	4.1

The Home Depot Product Quality vs. Competitors

Compared to its competitors, The Home Depot's Product Quality score is rated right above Walmart, and is preceded by Ace Hardware.

COMPANY		Product Quality Score
	Ace Hardware	3.7/5
	The Home Depot	3.6/5
	Walmart	3.5/5
	Lowe's Home Improvement	3.1/5
	Menards	2.7/5

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Product Quality for Other Retail Brands

In the Retail industry, The Home Depot's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	The Home Depot	3.6/5

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The Home Depot Pricing

The Home Depot ROI & Value For Money

3.6/5

The Home Depot has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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The Home Depot Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Commercial Real Estate industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from The Home Depot.

Quick Insights into The Home Depot ROI

The Home Depot's ROI score was rated highest by customers from the Commercial Real Estate industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked The Home Depot ROI the Highest

Commercial Real Estate	5
31-35	4.1
Hispanic or Latino	4

Ranked The Home Depot ROI the Lowest

Other	3.1
66+	3
Manufacturing and Machinery	2.8

The Home Depot ROI Score by Gender

Female customers rated The Home Depot's ROI score 0.1 stars higher than Male customers.

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Male

3.4/5

Female

3.5/5

The Home Depot ROI Score by Ethnicity

The Home Depot's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 4	Native American	4
Other 3.1	Other	3.1

The Home Depot ROI Score by Age

The Home Depot's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 4	26-30	4
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9
41-45 3.6	41-45	3.6
46-50 3	46-50	3
51-55 3.5	51-55	3.5
56-60 3.2	56-60	3.2
61-65 3.1	61-65	3.1
66+ 3	66+	3

The Home Depot ROI Score by Usage

The Home Depot's ROI score was rated the highest by customers who have used The Home Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3.6
Over 10 Years	3.3

The Home Depot ROI Score by Industry

The Home Depot's ROI score was rated the highest by Commercial Real Estate industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.4
Accounting	3.5
Aerospace and Aviation	3.4
Fashion and Beauty	4.1
Architecture and Planning	3.5
Arts and Entertainment	3.8
Automotive and Transportation	3.5
Banking and Financial Services	3.5
Beverage, Wine and Spirits	3.6
Biotech and Pharmaceuticals	3
Business and Consumer Services	3.5
Chemicals	3.2
Civic and Social Organization	3.8
Commercial Real Estate	5
Computer Hardware	4.3
Construction	3.4
Consulting	3.9
Consumer Goods	2.9
Consumer Services	2.9
Education	3.1
Environmental Services	4.6
Facilities Services	4
Government and Public Policy	3.3
Healthcare, Hospitals and Medicine	3.1
Hospitality	3.2
Individual and Family Services	4
Insurance	3.5
International Trade and Development	3
Legal	3.4
Travel and Hospitality	4
Logistics and Supply Chain	4.7
Manufacturing and Machinery	2.8
Marketing, Advertising and Research	3.6
Mechanical, Civil or Industrial Engineering	3.1
Military and Defense	3.5
Non-Profit	4.1
Professional Services	3.2
Real Estate	3.2
Restaurants	3.8
Retail	3.7
Staffing and Recruiting	3.9
Telecommunications	3.5
Transportation	3.1
Warehousing	3.6
Wholesale	4.2

The Home Depot Pricing vs. Competitors

Compared to its competitors, The Home Depot's ROI score is rated right above Ace Hardware.

COMPANY		Pricing Score
	The Home Depot	3.6/5
	Ace Hardware	3.5/5
	Walmart	3.5/5
	Lowe's Home Improvement	3/5
	Menards	2.8/5

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ROI for Other Retail Brands

In the Retail industry, The Home Depot's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	The Home Depot	3.6/5
	Chipotle	3.5/5

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The Home Depot Customer Satisfaction (CSAT)

The Home Depot Customer Satisfaction (CSAT) Score

68 / 100

The Home Depot has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	41%
Satisfied	27%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	19%

Very Satisfied

41%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into The Home Depot Customer Satisfaction

The Home Depot's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked The Home Depot Customer Satisfaction the Highest

Banking and Financial Services	100%
2 to 5 Years	86%
31-35	86%

Ranked The Home Depot Customer Satisfaction the Lowest

Native American	55%
66+	47%
Government and Public Policy	26%

The Home Depot Customer Satisfaction Score by Gender

Female customers rated The Home Depot's Customer Satisfaction score 1 points higher than Male customers.

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66 / 100

Male

	Very Satisfied	38%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	20%

67 / 100

Female

	Very Satisfied	46%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	3%
	Very Dissatisfied	24%

The Home Depot Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

The Home Depot's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	35%
Satisfied	25%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	6%
Very Dissatisfied	26%

Very Satisfied

35%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

26%

CSAT according to Hispanic or Latino

The Home Depot's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.

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80 / 100

Very Satisfied	53%
Satisfied	27%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	5%
Very Dissatisfied	8%

Very Satisfied

53%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

The Home Depot's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100

Very Satisfied	52%
Satisfied	28%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

52%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to Asian or Pacific Islander

The Home Depot's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.

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81 / 100

Very Satisfied	54%
Satisfied	27%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	5%
Very Dissatisfied	10%

Very Satisfied

54%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Native American

The Home Depot's Customer Satisfaction (CSAT) score was rated 55% according to Native American users and customers.

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55 / 100

Very Satisfied	55%
Satisfied	0%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

55%

Satisfied

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

18%

CSAT according to Other

The Home Depot's Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.

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58 / 100

Very Satisfied	41%
Satisfied	17%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	9%
Very Dissatisfied	29%

Very Satisfied

41%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

The Home Depot Customer Satisfaction Score by Age

The Home Depot's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

83%

26-30

80%

31-35

86%

36-40

83%

41-45

71%

46-50

61%

51-55

67%

56-60

57%

61-65

56%

66+

47%

The Home Depot Customer Satisfaction Score by Usage

The Home Depot's Customer Satisfaction score was rated the highest by customers who have used The Home Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	73
1 to 2 Years	85
2 to 5 Years	86
5 to 10 Years	67
Over 10 Years	60

The Home Depot Customer Satisfaction Score by Industry

The Home Depot's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.

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{
	"title": "The Home Depot Customer Satisfaction Score by Industry",
	"text": "The Home Depot's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 68,
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			"csatScore": 68,
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			"label": "Accounting",
			"groupId": 495,
			"score": 74,
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			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 82,
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			"scoreClassName": "",
			"scoreLabel": 82
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 86,
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			"csatScore": 86,
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			"groupId": 500,
			"score": 67,
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			"groupId": 501,
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			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
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		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
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			"scoreClassName": "",
			"scoreLabel": 60
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
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			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
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			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
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			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 26,
			"stars": 0,
			"csatScore": 26,
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			"scoreClassName": "",
			"scoreLabel": 26
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 52,
			"stars": 0,
			"csatScore": 52,
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			"scoreClassName": "",
			"scoreLabel": 52
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
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			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
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			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "International Trade and Development",
			"groupId": 528,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "max",
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		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Staffing and Recruiting",
			"groupId": 563,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Staffing and Recruiting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Wholesale",
			"groupId": 571,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The Home Depot's Customer Satisfaction score is  rated by Wholesale customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	68
Accounting	74
Aerospace and Aviation	70
Fashion and Beauty	100
Architecture and Planning	82
Arts and Entertainment	86
Automotive and Transportation	67
Banking and Financial Services	100
Beverage, Wine and Spirits	50
Biotech and Pharmaceuticals	60
Business and Consumer Services	69
Chemicals	67
Commercial Real Estate	100
Computer Hardware	80
Construction	62
Consulting	80
Consumer Services	67
Education	63
Facilities Services	80
Government and Public Policy	26
Healthcare, Hospitals and Medicine	52
Hospitality	45
Individual and Family Services	83
Insurance	80
International Trade and Development	67
Legal	63
Travel and Hospitality	100
Logistics and Supply Chain	100
Manufacturing and Machinery	53
Marketing, Advertising and Research	63
Mechanical, Civil or Industrial Engineering	67
Military and Defense	56
Non-Profit	80
Professional Services	58
Real Estate	56
Retail	76
Staffing and Recruiting	67
Transportation	67
Warehousing	67
Wholesale	67

The Home Depot Customer Satisfaction vs. Competitors

Compared to its competitors, The Home Depot's Customer Satisfaction score is rated right above Ace Hardware.

COMPANY		Customer Satisfaction (CSAT) Score
	The Home Depot	68%
	Ace Hardware	68%
	Walmart	66%
	Menards	45%
	Lowe's Home Improvement	39%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, The Home Depot's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Amazon	84%
	Costco	83%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	The Home Depot	68%
	Chipotle	62%

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The Home Depot Customer Service

3.6/5

The Home Depot has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock The Home Depot's overall Customer Service score rated by its users and customers.

About The Home Depot's Customer Service

Address

4678 Oakleigh Manor Drive, Powder Springs, GA, USA, Atlanta, GA 30339-4024

Website

http://www.homedepot.com/

Phone Number

+1-866-589-0690

The Home Depot's Social Links

Quick Insights into The Home Depot Customer Service

The Home Depot's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked The Home Depot Customer Service the Highest

Logistics and Supply Chain	5
31-35	4.1
Native American	4.1

Ranked The Home Depot Customer Service the Lowest

Other	3
66+	2.6
Healthcare, Hospitals and Medicine	2.6

The Home Depot Customer Service Score by Gender

The Home Depot's Customer Service score was rated 3.4 by both Female and Male customers on Comparably.

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Male

3.4/5

Female

3.4/5

The Home Depot Customer Service Score by Ethnicity

The Home Depot's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 4.1	Native American	4.1
Other 3	Other	3

The Home Depot Customer Service Score by Age

The Home Depot's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 4	26-30	4
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9
41-45 3.6	41-45	3.6
46-50 2.9	46-50	2.9
51-55 3.3	51-55	3.3
56-60 3.1	56-60	3.1
61-65 2.9	61-65	2.9
66+ 2.6	66+	2.6

The Home Depot Customer Service Score by Usage

The Home Depot's Customer Service score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	3.6
Over 10 Years	3.1

The Home Depot Customer Service Score by Industry

The Home Depot's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.3
Accounting	3.6
Aerospace and Aviation	3.4
Fashion and Beauty	4.5
Architecture and Planning	3.2
Arts and Entertainment	3.8
Automotive and Transportation	3.3
Banking and Financial Services	3.6
Beverage, Wine and Spirits	3.1
Biotech and Pharmaceuticals	2.9
Business and Consumer Services	3.8
Chemicals	3
Civic and Social Organization	4
Commercial Real Estate	4.6
Computer Hardware	4.3
Construction	3.3
Consulting	4
Consumer Goods	2.9
Consumer Services	3.3
Education	3.2
Environmental Services	4.8
Facilities Services	4.2
Government and Public Policy	2.8
Healthcare, Hospitals and Medicine	2.6
Hospitality	2.7
Individual and Family Services	4
Insurance	3.7
International Trade and Development	3.5
Legal	3.4
Travel and Hospitality	4.8
Logistics and Supply Chain	5
Manufacturing and Machinery	2.7
Marketing, Advertising and Research	3.6
Mechanical, Civil or Industrial Engineering	3.1
Military and Defense	2.8
Non-Profit	4
Professional Services	2.8
Real Estate	3.1
Restaurants	3.3
Retail	3.7
Staffing and Recruiting	3.8
Telecommunications	3.3
Transportation	2.9
Warehousing	3.4
Wholesale	3.5

The Home Depot Customer Service vs. Competitors

Compared to its competitors, The Home Depot's Customer Service score is rated right above Ace Hardware.

COMPANY		Customer Service Score
	The Home Depot	3.6/5
	Ace Hardware	3.6/5
	Walmart	3.3/5
	Lowe's Home Improvement	2.9/5
	Menards	2.5/5

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Customer Service for Other Retail Brands

In the Retail industry, The Home Depot's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	The Home Depot	3.6/5
	Chipotle	3.6/5

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The Home Depot as an Employer

4.3/5

The Home Depot has a 4.3/5 stars for its overall company culture rated by their employees

top

25%

CEO of The Home Depot

Ted Decker

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The Home Depot scored a 21 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of The Home Depot would recommend the brand to a friend. ENPS measures how likely The Home Depot employees would recommend working at The Home Depot to a friend.

Net Promoter Score

NPS Score

52%	Promoters
17%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
21%	Passive
31%	Detractors

Global Ranking Snapshot

The Home Depot is ranked #86 in the Global Top 100 Brands. It ranks just behind McDonald's and just ahead of Baskin Robbins.

RANK			INDUSTRY
84	Hilton	Christopher Nassetta	Travel and Hospitality
85	McDonald's	Chris Kempczinski	Food and Beverages
86	The Home Depot	Ted Decker	Retail
87	Baskin Robbins	Dave Hoffmann	Travel and Hospitality
88	Mastercard	Michael Miebach	Banking and Financial Services
89	Johnson & Johnson	Joaquin Duato	Consumer Goods
90	Uber	Dara Khosrowshahi	Travel and Hospitality

Retail Ranking Snapshot

The Home Depot is ranked #14 in the Retail Industry. It ranks just behind Whole Foods Market and just ahead of 7-Eleven.

RANK		Location
12	Versace	Austin
13	Whole Foods Market	Austin, TX
14	The Home Depot	Atlanta, GA
15	7-Eleven	Dallas, TX
16	Nordstrom	Seattle, WA
17	Foot Locker	New York City, NY
18	Best Buy	Minneapolis, MN

The Home Depot is ranked #40 in Top Brands for MillennialsAwards & Recognition

Awards & Recognition

About The Home Depot's Brand

Brand at a Glance

Adolfo Villagomez

The Home Depot Ranking

The Home Depot NPS

The Home Depot Overall NPS

The Home Depot NPS Trend

How Other Brands Compare

What is NPS

The Home Depot NPS by Gender

Male

Female

The Home Depot NPS by Ethnicity

The Home Depot NPS by Age

The Home Depot NPS by Usage

The Home Depot NPS vs. Competitors

The Home Depot NPS vs Companies in Retail

The Home Depot Customer Reviews

The Home Depot Customer Loyalty

The Home Depot Customer Loyalty Score by Gender

The Home Depot Customer Loyalty Score by Ethnicity

The Home Depot Customer Loyalty Score by Age

The Home Depot Customer Loyalty Score by Usage

The Home Depot Customer Loyalty Score by Industry

The Home Depot Customer Loyalty vs. Competitors

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Customer Loyalty for Other Retail Brands

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The Home Depot Product Quality

The Home Depot Product Information

Industry

Quick Insights into The Home Depot Product Quality

Ranked The Home Depot Product Quality the Highest

Ranked The Home Depot Product Quality the Lowest

The Home Depot Product Quality Score by Gender

Male

Female

The Home Depot Product Quality Score by Ethnicity

The Home Depot Product Quality Score by Age

The Home Depot Product Quality Score by Usage

The Home Depot Product Quality Score by Industry

The Home Depot Product Quality vs. Competitors

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Product Quality for Other Retail Brands

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The Home Depot Pricing

The Home Depot ROI & Value For Money

The Home Depot Pricing Plans

Quick Insights into The Home Depot ROI

Ranked The Home Depot ROI the Highest

Ranked The Home Depot ROI the Lowest

The Home Depot ROI Score by Gender

Male

Female

The Home Depot ROI Score by Ethnicity

The Home Depot ROI Score by Age

The Home Depot ROI Score by Usage

The Home Depot ROI Score by Industry

The Home Depot Pricing vs. Competitors

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ROI for Other Retail Brands

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The Home Depot Customer Satisfaction (CSAT)

The Home Depot Customer Satisfaction (CSAT) Score

What is Customer Satisfaction (CSAT) Score

Quick Insights into The Home Depot Customer Satisfaction

Ranked The Home Depot Customer Satisfaction the Highest

Ranked The Home Depot Customer Satisfaction the Lowest

The Home Depot Customer Satisfaction Score by Gender

The Home Depot Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CSAT according to Hispanic or Latino

CSAT according to African American/Black

CSAT according to Asian or Pacific Islander

CSAT according to Native American

CSAT according to Other

The Home Depot Customer Satisfaction Score by Age

The Home Depot Customer Satisfaction Score by Usage

The Home Depot is ranked #40 in Top Brands for Millennials
Awards & Recognition