theITSupportCenter, LLC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
This is a great company to work for. Good pay and reasonable hours.
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Review from Customer Support Dept
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What do you like best about the leadership team?
The leadership team is honest with employees & customer - nice change in 2021
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Our leadership team is hands on and that makes them really helpful. I respect them for carrying the water along side the staff that handles the heavy lifting.
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Honest, knowledgeable and delivers on what they promise us and the Customers - can't ask for much more than that.
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Experienced team leads the company
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What does the leadership team need to get better at?
The previous leadership team was wonderful but there was a recent very suspicious reorg at the company after they fought for more pay. New leadership is absolutely terrible.
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What is the best part about your compensation package?
It reflects the extra work do.
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Our comp is tied to our contribution and fairly reflects the value add of our team. Everyone is transparent.
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Fairly paid and raises are generous. When other companies reduced staff our company supported its employees. Really Impressive.
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Your comp rises with experience and performance
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Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Coworkers are great, very helpful
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We pick our team members and therefore we get along well.
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Our team is involved in selecting new members.
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We truly are a team that look out for each other, in the office and outside of the office.
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Everyone works together on my team....no big egos
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
There are high standards at theITSupportCenter - ethics, work, interaction with co-workers. Very welcoming.
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Honesty between each other and our customers......there is no B.S. here. Totally transparent.
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Everyone is focused on the customer experience.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
The conversation with the hiring manager
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I got to meet my future manager and teammates.
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It showed me they cared about the team members.
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What would you improve about your company's interview process?
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What makes you most happy at work?
I like the people I work with - best friends are here.
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The people are good, fair and people I depend on in/outside of work.
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Being with people I respect and admire.
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My team is very cool....plus I met my wife here
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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