Trader Joe's Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership handles stress very well.
Review from Customer Support Dept
They put themselves in our shoes.
Review from Customer Support Dept
This is such an amazing company who respect the front line work while doing the back end work.
Review from Customer Support Dept
I really appreciate that the Trader Joe's model creates a space where leadership and fresh crew members have many of the same responsibilities. A majority of the tasks we complete are perpetually shared across levels of pay-grade/titles. It makes for a more comfortable work environment.
Review from Customer Support Dept
The opened up channel of communication with the regional head in case any sort of communication was needed. The genuine voice and the reassuring logic of the regional to put issues into perspective even though no tangible results could be expected.
Review from Customer Support Dept
What does the leadership team need to get better at?
Everything a leadership could improve.
Review from Customer Support Dept
working with you, being straight forward, and being more relaxed, and higher pay
Review from Customer Support Dept
Let everyone have their own options and not make it political. Fir those that do not wish to be vaccinated that is their choice not anyone else’s
Review from Customer Support Dept
Stop favoritism happening and terminate immoral captains more readily...listen to the crew instead of your legal dept all of the time.
Review from Customer Support Dept
If they were paid better and valued more then maybe they would show more care for the employees beneath them
Review from Customer Support Dept
What is the best part about your compensation package?
20% discount, medical/dental, retirement investing program with matching by the company, $10 more per hour on Sundays!, regular & consistent raises, and I consider my flexible schedule a wonderful bonus
Review from Customer Support Dept
My starting wage reflected my work experience I had earned through my previous employment. For my hard work I also got two stellar reviews that clearly showed appreciation.
Review from Customer Support Dept
all of it is excellent
Review from Customer Support Dept
It is fair for what we do . The company is a great company they have lost their focus and got blinded by the political mess that we are all in.
Review from Customer Support Dept
Great pay raises and retirement program.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
New hires paid more than long time veterans. No wage adjustment.
Review from Customer Support Dept
I was overworked, and found out others who got hired after me were making more money
Review from Customer Support Dept
unfair pay, unethical behavior, not interested in employee growth or well-being but rather only interested in profit
Review from Customer Support Dept
What are some of the best things about your team?
The crew are, on average, amazing people.
Review from Customer Support Dept
friendly and outgoing people who are good people
Review from Customer Support Dept
To work with a bit more mature employees, people with different backgrounds who have had some real life experiences.
Review from Customer Support Dept
comradery, working together and trust
Review from Customer Support Dept
After all is said and done we use to be a group of people that were thought of as family. But now not so much.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
If there was better pay and greater value for employees then the team would be more interested in working better together toward the ultimate goal
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Paying it forward. Trying to ease the load for the next person.
Review from Customer Support Dept
The general staff are all lovely people.
Review from Customer Support Dept
Support, trust, shared information humor
Review from Customer Support Dept
We do at times have a great day until the shaming comes in about vaccinated or none vaccinated or masked or none asked .
Review from Customer Support Dept
Friendships that help you swim through the lack of integrity. Lazy workers can be lazy if they boost captains ego while everyone else is scrambling to get store to open.
Review from Customer Support Dept
What needs to change to make the company culture better?
A more active Captain with a stronger voice; more engaged, hard working mates to set role models for the fast changing student crew population.
Review from Customer Support Dept
What did you like most about the interview process?
It was casual and more of a discussion.
Review from Customer Support Dept
It took place in an attic.
Review from Customer Support Dept
Two-tiered interview, friendly chat, approachable mate/Captain.
Review from Customer Support Dept
It was a relaxing and comfortable experience.
Review from Customer Support Dept
I thought that the interviewers were good listeners, & nice, smart people I'd like to work with.
Review from Customer Support Dept
What would you improve about your company's interview process?
I had 3 interviews over the course of a month, and on my start date, the manager had to leave early without telling me, so I wasted my time and had to wait till a few days later to start, very unprofessional
Review from Customer Support Dept
What makes you most happy at work?
The lasting relationships I've made with other crew
Review from Customer Support Dept
The end of my day usually.
Review from Customer Support Dept
The fact that I could work made me happy, that I was hired even though I was an immigrant. But I’m not happy any more. I’m disappoin
Review from Customer Support Dept
every thing especially the ability to bring joy to the customers
Review from Customer Support Dept
Developing new solutions to the way we work.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Stop the harassment and shaming. Stop being so political with customers and crew alike .
Review from Customer Support Dept
Its just typical low-grade job issues. Mediocre pay, uninterested coworkers and managers who are overworked and undervalued
Review from Customer Support Dept
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