Waffle House Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Work hard at all times. No breaks. Give some breaks and give more positive feed back.
Review from Customer Support Dept
What do you like best about the leadership team?
They have teamwork and respect
Review from Customer Support Dept
The ability to relate to employees.
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The dedication to take care of their people
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Commitment to customer satisfaction always
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They're good at their job, which makes the day go a lot easier.
Review from Customer Support Dept
What does the leadership team need to get better at?
Recognize the good employees. Be appreciative. Go to some kind of management school
Review from Customer Support Dept
To listen more to the crew.
Review from Customer Support Dept
They need to talk to employees like they are human beings not robots. They need to get our pay increased. They need to give us regular breaks during the work day. They also need to bring the business up to date with more modern ways of running the store.
Review from Customer Support Dept
District managers need to remember that those of us that are hourly make the restaurant go, & that we are people as well and deserve the same measure of respect they expect to receive from us.
Review from Customer Support Dept
delegating team work, its very one sided and descrimatory
Review from Customer Support Dept
What is the best part about your compensation package?
The insurance is very reasonable
Review from Customer Support Dept
Dental insurance is the best part.
Review from Customer Support Dept
The bonuses that I Work for
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Stock options availability for employees
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Benefits Holiday Pay Weekly Pay
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Why do you feel undervalued and what would make you feel better about your compensation?
Very undervalued and give servers more money.
Review from Customer Support Dept
Refusal to promote and I want to stopped being taxed unfairly
Review from Customer Support Dept
We get no breaks, we get little to no benefits
Review from Customer Support Dept
They never say thank you. They make bonus from our work and never say thank you
Review from Customer Support Dept
They need to pay servers at least $8 an hour plus tips, and starting rate for cooks and others at $15 an hour. They also need to stop acting like they are doing us a huge favor to "let" us work there.
Review from Customer Support Dept
What are some of the best things about your team?
I liked the way my previous manager handled things and kept the moral positive. But this one at my new store is awful.
Review from Customer Support Dept
We all get along easily
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Very respectful and good at teamwork
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We will do anything to help each other
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Great people skills and we like to help one another.
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What do your coworkers need to improve and how could you work together better?
Coworkers aren't the problem...TRAINING (lack of) is the problem. If everyone were held to the same standards and held accountable for their refusal to do certain aspects of the job everyone would improve.
Review from Customer Support Dept
Team work, following company policy
Review from Customer Support Dept
We need to start helping each other, instead of working against each other. We need to stand as one when dealing with management problems.
Review from Customer Support Dept
Some need to take more pride in their work, rather than maintaining an "it's only Waffle House" attitude. If we all were putting forth our best efforts each shift morale would go up, & all profits would follow and everyone wins.
Review from Customer Support Dept
sharing in the team work and not saying its not my job
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The district mgr is awesome
Review from Customer Support Dept
The call system and easiness of the orders
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Meeting new people all the time.
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The diversity and acceptance of.
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The go getter attitudes of the best salespeople
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What needs to change to make the company culture better?
Value employee, change the negative environment
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would be nice if fellow coworkers wherent so lazy
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What did you like most about the interview process?
it does seem very personable
Review from Customer Support Dept
It was very simple and short
Review from Customer Support Dept
You get to meet all the big bosses
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They were very helpful in the beginning
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The manager was friendly and the phone screen simple
Review from Customer Support Dept
What would you improve about your company's interview process?
More information given about the job.
Review from Customer Support Dept
What makes you most happy at work?
"MY" customers...not always Waffle House customers...but "MY" customers.
Review from Customer Support Dept
Satisfying my customers at work
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Getting large tips from nice customers
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My coworkers and regulars that come in
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Interacting with my customers and money
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What's going wrong and how can it be improved?
Work on employees and their pay and moral
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Need to actually listen to their employees
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The almost competition between the shifts needs to be addressed. Seniority needs to be taken into account when assigning hours, newer employees have been given hours that were taken away from proven older employees.
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coworkers not pulling thier share of the side work
Review from Customer Support Dept
What do you like best about your company?
Fast Pace and the juke box
Review from Customer Support Dept
What would you most like to see improved at your company?
Nothing its perfect the way it is
Review from Customer Support Dept