XPO Customer Support Department Employee Reviews

ITS BEEN A GREAT EXPIERENCE THUS FAR

Review from Customer Support Dept

Changing departments within the company helped my mental state and I now enjoy my work.

Review from Customer Support Dept

Same as usual. Some improvements have been made by the new management. Still feel unappreciated. Still feel looked down upon by senior management.

Review from Customer Support Dept

My experience at XPO has been a good one overall. I enjoy my work environment. My coworkers make my work day so fun and enjoyable. My managers have made me feel very special and appreciated on several occasions. I am happy with my postition starting out and loving this company.

Review from Customer Support Dept

I am semi-retired, so I only work parttime. Used to work full-time & was able to downsize my hours when I needed to. This helped me tremendously.

Review from Customer Support Dept

INCLUSIVITY OF MAKING SURE ALL OUR CONCERNS ARE ACKNOWLEDGE

Review from Customer Support Dept

Pull together to help the employees.

Review from Customer Support Dept

My shift manager is the absolute best. She is kind and compassionate. She is hard working and diligent. Above her I think the manager of all the Logistic Coordinators could be better. There is inconsistency with his attention to our work, like posting log counts and holding those lacking accountable

Review from Customer Support Dept

that they are there most of the time, when you need help.

Review from Customer Support Dept

My supervisor is extremely good, but the SCM where I'm based he is very unprofessional.

Review from Customer Support Dept

I have no idea what our 'executive team' do or are working on. When they visit the site, they rarely say hello, let alone interact with the team. Our Director can be quite rude and again, rarely initiates a conversation.

Review from Customer Support Dept

To be more professional, and have less favoritism

Review from Customer Support Dept

Stop, listen and take action- as we are the ones dealing with our customers daily. Respect us like they want to be respected. Look at the changes with people on FLMA attendance frim WFH VS in the office, be open minded if the performance and attendance is good while WFH, could that be a option

Review from Customer Support Dept

Hiring as we expand. We have grown so much in the past year but we haven't gotten enough employees to balance out the work load so everyone is doing more but we aren't getting fully compensated for it. It's extra work but we didn't get a raise last year when the company made more than ever before.

Review from Customer Support Dept

Communication, execution, person-ability , etc...

Review from Customer Support Dept

ALLOWS ACCESS TO MANY DIFFERENT BENFITS

Review from Customer Support Dept

I enjoy our weekly bonuses to our checks. It makes me feel appreciated as an employee. The shift differential is very fair as far as the industry is concerned.

Review from Customer Support Dept

i only work part time so i am not eligible for benefits.

Review from Customer Support Dept

It's one of the best in the industry

Review from Customer Support Dept

Weekly pay has made a difference.

Review from Customer Support Dept

I feel that for the amount of work that I have, I do not feel compensated.

Review from Customer Support Dept

Large workload, excellent PPR scores but no decent rise since promotion. I do not feel appreciated.

Review from Customer Support Dept

I would like to have a better pay.

Review from Customer Support Dept

Raising is something we don't receive as much.

Review from Customer Support Dept

Even work load distribution would be a great start. Manager has "teacher's pets" who slack off half the day.

Review from Customer Support Dept

HELPING EACH OTHER OUT WHEN WE NEED IT

Review from Customer Support Dept

The interaction with them and the care that they show.

Review from Customer Support Dept

I enjoy the laid back environment of our work place. It allows everyone to feel comfortable talking to management and members on other teams. I dont just have friends on my team. I have many across our office.

Review from Customer Support Dept

working from home, I don't see them much now.

Review from Customer Support Dept

Premium team is very cooperative and we always help each other.

Review from Customer Support Dept

working together as a team and not worry about what the other person is doing are why are they doing that.

Review from Customer Support Dept

To work more, and not leave all the work for others, and to not fall asleep in the office while working

Review from Customer Support Dept

Coworkers need to care about their quality of work

Review from Customer Support Dept

Half of them need an attitude readjustment. We are supposed to be a team but the morning crew that's been there for over 2 years have formed a little clique that makes it uncomfortable for anyone who's not one of them. And management allows it by promoting them regardless how they treat others

Review from Customer Support Dept

Change their attitude and start acting like a team

Review from Customer Support Dept

ALWAYS TRYING TO MAINTAIN POSITIVE

Review from Customer Support Dept

The respect that we show others.

Review from Customer Support Dept

We have a very laid back environment. Music playing that anyone can enjoy. We have a cubical system but I enjoy it immensely because I can see my coworkers. I dont feel like I am in a box and not encouraged to mingle and get to know my coworkers.

Review from Customer Support Dept

We are all working towards the same goals.

Review from Customer Support Dept

Again with my team that is based at corporate is extremely good, but the environment at the Service Center is extremely bad.

Review from Customer Support Dept

Making sure the seasoned employees feel appreciated. Employee of the month is a joke, it's a popularity contest. The same people get it over and over. I think it needs to be rotated so that everyone has a chance to be selected.

Review from Customer Support Dept

hire quality candidates improve management operations HIRE QUALITY MANGEMENT ADHERE TO COMPANY POLICIES & PROTOCOLS

Review from Customer Support Dept

better pay, better communication between management and workers, more positive interaction with ALL personnel, equipment that work better and proper accessories to do the job efficiently.

Review from Customer Support Dept

THE LESS NEGATIVITY AND DRAMA THE BETTER

Review from Customer Support Dept

Being around my coworkers each day

Review from Customer Support Dept

Being around my coworkers not all of them but most. I also enjoy the times when it is very busy I feel accomplished everyday and know that I am working to the absolute best of my abilities.

Review from Customer Support Dept

When I am able to successfully help a customer with their problems.

Review from Customer Support Dept

talk on the chat with my coworkers.

Review from Customer Support Dept

communication to talk to everyone stop accusing that nobody knows nothing without been watch.

Review from Customer Support Dept

We need better management, and more people willing to work, and to have less toxic people as supervisors and managers

Review from Customer Support Dept

The work load just keeps increasing. Our raises got dropped last year, our vacation and PTO hours didn't reset this year. It seems like the CEO is cutting costs to increase his pockets and doesn't care about the people on the bottom of his totem pole.

Review from Customer Support Dept

Management doesn't care, good hard work is not rewarded, etc...

Review from Customer Support Dept

If there was better leadership, communication, and appreciation it wouldn't be so bad. Also if it wasn't the same ones to do all the work

Review from Customer Support Dept