IBM – At the beginning of was great, then I realized that the corporate values are ignored by management | Comparably

IBM – At the beginning of was great, then I realized that the corporate values are ignored by management

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At the beginning of was great, then I realized that the corporate values are ignored by management

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

I've had four managers in three years. The only one of them who was actually trained as a manager was demoted, the others have no managerial experience. My feedback is criticized and I'm told to keep my opinion to myself in meetings. I have a poor experience working here.

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

no way to advance and I'm treated like I don't matter

Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?

organize, start a union for support staff

Was braucht das Führungsteam, um besser zu werden?

Enforcing boundaries with customers who abuse service providers.

Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?

remote work makes it possible to disconnect from the drama

Was braucht das Führungsteam, um besser zu werden?

Transparency and speaking to individual contributors who aren't in sales.

Was muss geändert werden, um die Unternehmenskultur zu verbessern?

Get rid of metrics that don't serve customers or the company.

Was sind einige der besten Dinge an Ihrem Team?

Working together in spite of efforts of management to keep us apart.

Was läuft falsch und wie kann es verbessert werden?

My manager is micromanaging and isn't able to communicate clear goals that are possible to achieve.

Was läuft falsch und wie kann es verbessert werden?

Management isn't paying attention to what customers need, or isn't doing anything to meet those needs.

Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?

Management won't discuss a professional development plan or my future with the company with me at all.

Was braucht das Führungsteam, um besser zu werden?

Honest communication about changes being made. Why are we making them, what problem are we trying to solve. Also set achievable goals that can be measured month to month.

Was läuft falsch und wie kann es verbessert werden?

There's not enough focus on removing roadblocks from the success of our customers. There is entirely too much focus on meeting specific metrics without understanding what purpose those metrics serve.

Was sind einige der besten Dinge an Ihrem Team?

My coworkers pickup the ball when it's dropped by management. Our job is effectively to mitigate the damage that is done by the brand new managers and their lack of experience.

Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?

I took a pay cut last year and no one ever discussed it with me. I've had benefits taken away and was expected to smile and move on with my life.

Was muss geändert werden, um die Unternehmenskultur zu verbessern?

Less focus on metrics and more focus on solving the problems that our customers face. We have customers who can't get the help that they need because no teams will step up and take responsibility.

Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?

I have been denied my request to discuss a career plan. No one even bothered to talk to me about compensation adjustments this year and last year I was told that I was lucky to be getting an adjustment at all. I have no options for advancement in this company.

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